Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 327 reviews
6/10
5 star Skytrax Rating
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9/10

"airport has a lot of food options"

(Hong Kong)

Trip Verified | HKIA features 2 terminals with 2 separate concourses connected by the automated people mover. This airport has a lot of food options and shopping stores. Airport WiFi was stable and speedy and there are charging ports available in the boarding gates.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Absolutely atrocious transit experience"

(United Kingdom)

Trip Verified | Absolutely atrocious transit experience. I flew in from MNL allowing myself two hours to transit to my onward flight to LHR. Firstly, the transit unnecessarily requires travellers to to use eGates to verify passport and boarding cards which merely repeats the action taken out at the boarding gate and is not my experience of other airports There are only five eGates and only one member of staff to assist with eGate issues, which inevitably seem to occur with about half of the users. This created a massive bottleneck. Once through the eGate, you then have to join another queue, stretching right back to the eGates, for security screening of luggage. No-one was managing this queue and it was so long that I was seriously in jeopardy of missing my connecting flight and, unlike other airports, there was no member of staff to prioritise PAX in this situation. I really expected better from Hong Kong airport and will in future try to avoid transit there. Thy need to take some lessons from SIN.
Experience At AirportTransit
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"covid checking process handled arrogantly"

(Malaysia)

Trip Verified | Arrived at Hong Kong Airport for transit on 15 December 2022 by Cathy Pacific flight which was an awesome flight but the covid checking process was handled so arrogantly and unfriendly by the health screen staff, not all, some of them, the rest of them were very kind and made me feel calm. Such a long procedure of security check, should give priority for short transit times so passengers go through the security check in first.
Experience At AirportTransit
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"total failure from a to z"

(France)

Not Verified | One of the worse experience ever. Excessive AC (18°C outside as I write this), a constant and extremely annoying beeping in the whole terminal, definitely not enough restaurants, not enough lounges, no sleeping/napping areas, etc. This airport is a total failure from a to z and is not at all recommended for a stopover. Therefore, first and last time with Cathay Pacific with a stopover at HKG airport.
Experience At AirportTransit
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst transit experience ever"

(Mongolia)

Trip Verified | It has been the worst transit experience ever. It’s cold and nothing to do, the restaurants are expensive. I would recommend you to bring your own snacks. Considering it’s size, there should be many shops and restaurants. All smoking areas are closed.
Experience At AirportTransit
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a depressing experience"

(Hong Kong)

Trip Verified | I’ll keep it short and sweet, this is not an airport that connects business with opportunities or friends and family. The airports owner the Hong Kong Government connects travellers with quarantine and isolation. Almost no shops are open too, it’s a depressing experience to go through this airport. Disgusting
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"the airport has not lost its lustre"

(China)

Trip Verified | I traveled through Hong Kong airport many times several years ago, and so far the airport has not lost its lustre. for me, it is one of the best airports in the world (high standard). The airport is classy and clean. Moreover, its location is also very special, with a wonderful view. They are also implementing strict health rules to limit infection from the Coronavirus.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"This is an awful transfer airport"

(United States)

Trip Verified | This is an awful transfer airport. Avoid. Our Cathay Pacific flight was BKK to Hong Kong, change plane for second leg, Hong Kong to SFO. Requires a full security rescan. This is the line just getting into the beginning of the snaking line-up that awaits you inside. Inside you find that there are only 3 of 5 stations staffed. Absolutely no excuse. Staff saying that they are always short. Even though there are countless brown shirt security everywhere in this airport.
Experience At AirportTransit
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"it's a scary and stressful experience to arrive at HKIA"

(Hong Kong)

Trip Verified | Arriving at Hong Kong International Airport is an extremely unpleasant experience, and the review fits the airport as the government is the owner of the airport, and implements the draconian arrival requirements. There is more staff in blue suits than passengers themselves, it feels like you are arriving at an internment camp, and your crime is that you traveled into Hong Kong. I cannot with enough strong words warn against even transit through this airport, imagine a department of health officer demanding to do a covid test on you or a stool test on your toddler. And then telling you that your toddler is covid positive despite all scientific evidence, then they separate you from your child, and put you into a 14-day close contact quarantine at a government camp without your baby. This is all possible through the powers handed to the officials at the airport by the CAP599 from the Hong Kong Government. To sum it up, it's a scary and stressful experience to arrive at HKIA, and I am quite certain this is the last, next time I am departing permanently.
Experience At AirportArrival Only
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"The worst travel experience ever"

(United Kingdom)

Not Verified | Arriving flight was Virgin Atlantic and had to wait more than 10 hours for Hong Kong Airlines flight to Manila. Ambience was terrible, the staff looked sombre and not happy. The vetting of each passenger was long and completely inefficient. No facility for buying a cup of tea or coffee was available. We will never use Hong Kong airport again and the majority of passengers were saying the same. The worst travel experience ever.
Experience At AirportTransit
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no