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Hong Kong International Airport Passenger Reviews and Customer opinions |
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HONG KONG AIRPORT customer review : 29 May 2011 by L Liu (China)
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Customer Rating : 2/5 |
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Terminal Two is a huge and empty shopping mall and does not serve its purpose as some smaller
airlines check in there but one must get back to Terminal One. It is as necessary today as is
the birds nest stadium in Beijing. Guess in this part of the world no one cares about people's
money. What a waste.
HONG KONG AIRPORT customer review : 29 May 2011 by J Broome (Philippines)
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Customer Rating : 5/5 |
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If you are in-transit and need to get transit area W1 then be warned - if you miss the signs
then you are sure to need the help of someone but if your plane parks anywhere other than
within 200 meters of W1, then expect a long walk. The travelators (moving walkway) do not take
you in the direction you need to go - which is against the flow of passengers disembarking at
gates along the route to W1. It really is a long walk from the immigration area to W1 - Please
HKG, switch the walkways to help passengers.
HONG KONG AIRPORT customer review : 4 April 2011 by A Johnson (UK)
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Customer Rating : 5/5 |
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Hong Kong International Airport is probably one of the nicest airports. They have excellent
immigration, public transportation system is fantastic. There are wide ranges of shops and
restaurants. Also, there is a 4-D cinema inside the airport also. The directions are very
clear. The seats and carpets are really nice and neat.
HONG KONG AIRPORT customer review : 4 April 2011 by A McNicol (Australia)
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Customer Rating : 4/5 |
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Immigration queues in and out of this airport are woeful and let down what is otherwise a
great airport.
HONG KONG AIRPORT customer review : 17 March 2011 by J Lee (Australia)
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Customer Rating : 4/5 |
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Not the cleanest airport I have been to. Things like the carpets, seating and lighting all
look a bit rough around the edges. Overall, efficient and very easy to navigate around for a
traveller. Public transport connections are superb.
HONG KONG AIRPORT customer review : 19 February 2011 by K Chan (USA)
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Customer Rating : 3/5 |
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There are a lot of eating, drinking and shopping areas. The transportation system are great,
it is easy to connect any where to the city from the airport. The only problem I had on a
recent trip was the queuing time for immigration; it took almost an hour to clear the
immigration. There were so many people waited on line and only three officers was working,
which is unacceptable in an international airport.
HONG KONG AIRPORT customer review : 25 January 2011 by G Calafiore (Australia)
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Customer Rating : 5/5 |
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Plenty of seating/eating options airside and landside (the coffee shops at the head of check-
in aisles A and J are ideal for a quick snack and reasonable priced), and shopping is
considerably cheaper than elsewhere. The airport is well laid-out and easy to navigate, clean
and I appreciate the space this airport offers. My experiences here are pleasant and stress-
free.
HONG KONG AIRPORT customer review : 14 January 2011 by D Vassilakis (France)
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Customer Rating : 5/5 |
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I had to queue less than 2 minutes for security and passport control, huge option of
restaurants both sides and excellent connectivity to the city.
HONG KONG AIRPORT customer review : 10 January 2011 by Chris Newill (UK)
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Customer Rating : 4/5 |
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This airport has been my favourite since it was built but of late it is being spoiled by
inadequate and surly immigration staff. My latest arrival was on 8th January the queue at
immigration was quite large (surprising for a Saturday morning), subsequently found to be
because there were only 2 desks open per section which is inadequate.
HONG KONG AIRPORT customer review : 7 January 2011 by Paul Harvey (UK)
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Customer Rating : 5/5 |
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We were in transit at Hong Kong. Upon leaving the arriving plane, all transit passengers were
lined up into a long queue to have their boarding cards checked before being given an
additional card. One felt slightly that we were being processed rather than being managed. We
then went through the usual baggage xray and security checks and all liquids were confiscated
even though we had just come off a plane a few metres away and were going back on the same
plane in two hours. The airport itself was large, uncrowded and clean, free wifi available
everywhere plus a few (not enough) terminals for those without their own computer. Overall it
was an acceptable experience.
HONG KONG AIRPORT customer review : 14 December 2010 by A Lanciano (Australia)
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Customer Rating : 5/5 |
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I found the airport excellent. Easy to follow signage, very efficient staff. The overall
layout of the airport excellent, very hard to beat.
HONG KONG AIRPORT customer review : 27 November 2010 by V Bhar (India)
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Customer Rating : 4/5 |
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Outstanding airport city side and airside. Neat, clean, excellent signage, clean wash rooms,
lots of seating/waiting areas, huge array of eating/drinking and shopping options, perfect
temperature & humidity, etc. Excellent connectivity to the city via the express train and also
a great airport to transit through for onward flights and ferries to Macau and the mainland.
The only problem I had on a recent trip (Nov 2010) was the queuing time for immigration; it
took almost an hour to clear immigration, which is unacceptable in the modern era. This is the
only reason for rating an otherwise outstanding airport as good.
HONG KONG AIRPORT customer review : 29 October 2010 by J De Souza (Singapore)
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Customer Rating : 4/5 |
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Overall a nice airport but its starting to look a bit rundown on the inside. Great range of
shops though!
HONG KONG AIRPORT customer review : 18 October 2010 by M Guillemard (France)
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Customer Rating : 5/5 |
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Transited to HK from Paris to Taipei and back. This is a very big airport, but it is well
designed, and you never feel stressed. It is also outstandingly well organized and managed,
and the people from Paris CDG should go there to learn their job. On the way in, due to a
mistake in the ticketing, we had to pass passport control get our luggage and re-check.
Although passport control was smooth and quick, our luggage were already on the belt! The
signs were very clear, no confusion at all. On the way back transit took about 10 minutes
altogether. Airport is clean, and clear, with excellent A/C. Plenty of toilets, clean also.
Lots of nice duty-free shops, and a sufficient number of seats in the waiting area at the
gate.
HONG KONG AIRPORT customer review : 12 October 2010 by E Mabley (USA)
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Customer Rating : 5/5 |
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We arrived at 10:30pm on a flight from Seoul. Most of the facilities were closed for the
night. The terminal was uncrowded and exiting to ground transport was easy. The one weak
link in this outstanding airport is signage - it can be a bit confusing at times especially at
night after most of the airport staff are off work, especially past the gate area going
towards the rail station.
HONG KONG AIRPORT customer review : 11 October 2010 by D Tjian (Malaysia)
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Customer Rating : 3/5 |
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HKIA must take a leaf from Changi when it comes to signage. It was utterly confusing coming
in one late evening, having the plane a distance away. One had to walk a long distance to the
train, only to find out that the train just came back several gates down. Other signs are just
as bad. It should have a native English speaker read the language. The Chinese are just as
bad. Not a good welcome from what claims to be a world city.
HONG KONG AIRPORT customer review : 9 October 2010 by Chris McQuaid (New Zealand)
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Customer Rating : 4/5 |
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I'm not sure how this airport could be a contender for Airport of the Year. Sure, the service
is generally great, and it's very clean and efficient, but half the shops seem to be open only
from 9 to 9! Signage could be improved in some areas, as (for example) you get half-way to
the coin-operated left-luggage lockers and the signs stop (they're on the bottom level of
Terminal 2, at the bus station end of the building). Amongst my six uses I had a late night
departure and an early arrival, and just about everything other than the food outlets was
closed. However, immigration was quick (first time) but very slow (second and third times in)
- baggage on the carousel each time, but considering how long it takes to get from the planes
all the way into this area that's not really surprising. Security quick and painless.
Overall 4/5, but no more.
HONG KONG AIRPORT customer review : 15 September 2010 by Y Ren (Australia)
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Customer Rating : 1/5 |
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HKG was the worst airport during my trip. Immigration staff not friendly, long queuing for
transit security check. security checking staff rude and tired, definitely need some sleep or
another job. Duty free shops are not much better. Compare with SYD, PEK and PVG, HKG is the
worst experience I had during last trip.
HONG KONG AIRPORT customer review : 31 August 2010 by David Merritt (UK)
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Customer Rating : 5/5 |
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From and to LHR with VS. A true 5 star airport. Queues at Immigration were a let down due to
low staffing, but friendly and fast when you get to the head of the queue. Great food outlets
landside and airside. MTR great, and in Hong Kong itself. Great country with a great airport
HONG KONG AIRPORT customer review : 23 August 2010 by C Li (Hong Kong)
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Customer Rating : 3/5 |
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Its one airport, two systems - one goes through security first if check in Terminal 1 and in
Terminal 2 one goes through immigration before security. Is conusing because Terminal 2 is
only good for departures. I flew out of Hong Kong on an airline that uses Terminal 2 and told
family to meet me on return from Terminal 2 and found out the hard way it does not apply to
arrivals. What a messy arrangement.
HONG KONG AIRPORT customer review : 16 August 2010 by Xavier Codina (Spain)
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Customer Rating : 5/5 |
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It is an engineering masterpiece and the facilities second to none. Nice shops, good
restaurants and everything you can expect is available. I was in transit and took advantage of
a 9-hour stopover to get the airport express and travel downtown. In 25 minutes you get right
in downtown in a modern and efficient train. Check-in counters are available in Hong Kong
station so that you can forget about your luggage and enjoy the ride to the airport. A very
nice airport and an awesome experience.
HONG KONG AIRPORT customer review : 9 April 2010 by Bill Atkins (USA)
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Customer Rating : 5/5 |
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Hong Kong is a great airport as good as Changi. From landing to being on the road was 20 mins,
including collecting checked bag.
HONG KONG AIRPORT customer review : 30 November 2009 by Robert Szocik (UK)
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Customer Rating : 5/5 |
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T1, Qatar Airways to/from DOH. Enormous terminal, long distances to/from gates, but all the
travelators work so it doesn't matter. Large queues at security/immigration, but through in
minutes as sufficient staff are available. Excellent selection of shops and restaurants, but
not easy to find shops which sell bottled drinks (more practical for long-haul flights).
Security efficient and firm, but polite. Helpful staff everywhere, with good English spoken.
Cleanest airport I have ever seen. Bag already on the belt as soon as I cleared immigration,
and on the MTR 30 minutes after landing. In-Town Check-In works perfectly and saves hours.
Everything seems to work like clockwork here. HKIA is clearly the Gold Standard by which
others ought to be judged - no UK airport even comes close.
HONG KONG AIRPORT customer review : 20 November 2009 by K Chan (USA)
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Customer Rating : 4/5 |
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Free internet in selected areas of the airport and many shops and restaurants - only problem I
noticed is price. At Singapore you will find stores and restaurants catering to all budgets.
In Hong Kong, everything especially food was similar to US prices - I did not see where the
low end food places were.
HONG KONG AIRPORT customer review : 19 November 2009 by Kenny Chang (Canada)
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Customer Rating : 5/5 |
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Really nice uncomplicated layout which makes tourists find their boarding gates faster. The
airport was really clean and the high speed train service helps a lot.
HONG KONG AIRPORT customer review : 11 November 2009 by D Gill (UK)
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Customer Rating : 5/5 |
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Clean, beautifully designed terminal buildings with efficient processes from check-in to
boarding. The staff are courteous, plenty of shops, restaurants and different forms of
entertainment to be had including free Internet. Transport links are excellent including a
reasonably priced airport express train going from the terminal building to Hong Kong station
in 24 minutes.
HONG KONG AIRPORT customer review : 24 October 2009 by Sumit Datta (UK)
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Customer Rating : 5/5 |
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Very big and well run airport - on inbound arrival, there was still some queuing through
immigration about 15 mins plus with the on-going H1N1 virus, officials checking each passenger
for any signs of disease. Plenty of trolleys at baggage reclaim, baggage did take about 10
mins to arrive on belt, plenty of transport options from airport to city centre. Outbound
flight, straight through check-in with no queues and with plenty of shops open even at 10.00pm
to browse around, as airport is so big, plenty of travelators and shuttle train to remote
gates at far end of terminal. Terminal well maintained and clean, plenty of staff to help
passengers
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