Hong Kong International Airport Passenger Reviews and Customer opinions

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HONG KONG AIRPORT customer review : 24 April 2009 : by Vincent Yong

Customer Rating : 5/5

HKIA is arguably the best airport that I have been to. The service is excellent, the staff are friendly and helpful and there is a wide range of stores to shop and dine in comfort. This airport is incredibly efficient, modern with great design and it is also very clean. No wonder HKIA was voted the best airport in the world for the last seven years in a row and I hope that HKIA keeps up with its superb service when I return.

HONG KONG AIRPORT customer review : 23 April 2009 : by J McMillan

Customer Rating : 5/5

This the second time I have been to Hong Kong and I am still impressed. Nice centralized dining/drinking & shopping. Security check was quick and passengers are allowed to check-in at either Hong Kong or Kowloon Stations before traveling to the airport. The only thing they need to work on is the speed of immigration procedures.

HONG KONG AIRPORT customer review : 23 April 2009 : by Tom Kingsway

Customer Rating : 5/5

This is what an airport should be. It is the standard in which all others should be judged. Not only is it visually pleasing, but its built for functionality and volume. One of the best, if not the best airport I have had the pleasure of going through. The lounges are great, the shopping is interesting and windows reveal everything that is going on. I could spend an entire day here! From arrival, baggage, customs, pick-up areas, everything is well organized and easy to navigate through. Signs are everywhere, staff are everywhere - baggage takes minutes to arrive - its a wonderful feeling when everything works. It makes traveling special. Checking in is brilliant as well. Lots of staff, lots of security/customs staff. They really know how to handle volume.

HONG KONG AIRPORT customer review : 15 April 2009 : by Iain Belcher

Customer Rating : 2/5

Amsterdam to Cairns via Hong Kong on business class. Had 11 hours to kill. Flying Cathay Pacific. It is too big. Lounges to far from each other. Food lousy and very little choice. Nothing to do. Shops ok but too much the same. One big bug was trying to find a lounge with comfortable seat for a European. Not impressed at all. Staff were not really friendly and little English spoken.

HONG KONG AIRPORT customer review : 14 April 2009 : by David Walker

Customer Rating : 4/5

Hong Kong needs fast track immigration for premium passengers. So many airports now have it. On the whole I like it, although it's confusing to find different CX lounges. Great for plane and people watching. Lots of wide aisles, which you need to walk around the tour groups that never leave their groups.

HONG KONG AIRPORT customer review : 26 March 2009 : by Ron Brown

Customer Rating : 3/5

Immigration was far from pleasent, a 45 minute wait on arrival and a 15 minute wait on departure. VIP lounge (Plaza Premium) was pretty poor, cramped with poor ventilation and indifferent food.

HONG KONG AIRPORT customer review : 10 March 2009 : by C Druett

Customer Rating : 5/5

I have been through HKG many times and must say that it rates as one of the best airports that I have visited. Well laid out with clear directions. Spacious and very clean. Great choice of food. Free wi-fi connection. All staff very friendly and helpful.

HONG KONG AIRPORT customer review : 19 February 2009 : by Iain Rogers

Customer Rating : 5/5

Immigration and security adequately staffed. There is now a Burger King landside on arrivals level. Toilets are clean throughout the airport. However, on my last arrival here I was accosted by two taxi touts - just like the old days at Kai Tak. I reported this to the AA and was assured that their "anti-touting team" would be more vigilant. From disembarking to sitting on the bus to take me home was only 35 minutes, although my "personal best" was 20 minutes.

HONG KONG AIRPORT customer review : 7 February 2009 : by Ian Burgess

Customer Rating : 4/5

I have been through this airport about 10 times in the past two years or so and on one hand I like the space, food choices and practicality of it, but on the other hand I find the lighting poor and the place just feels a bit dull and drab! The shopping is good and if you can get into a lounge they are very good too. Overall I know the place well and feel it is well run though the transfer areas whilst waiting for a new ticket or such like seem to be disorganised. I often travel from London to Hong Kong then transfer to Manila.

HONG KONG AIRPORT customer review : 2 February 2009 : by S Chan

Customer Rating : 5/5

My second time to the airport since 2006. Departure was very good and quiet at around 11:00PM. For airport buses, you should get off at the Air Passenger Terminal stop instead of the terminus, where it goes in a circle again (wastes 5-8 minutes). Terminal 2 was underused very badly but I liked the Aviation Discovery Centre, where there were aircraft models etc.) and 4D Cinema. Check-in a bit slow with only 1 counter open for our Cebu Pacific flight. Prices at the airport were rather expensive even with their Price Guarantee (I don't even know how it works!). The airport has good connection links with (by order of price, lowest to highest) Taxis, Airport Express (train), Airport Buses. However, aircraft noise outside was unbearable, even in the early morning. Plentiful seats. Baggage collection upon arrival slow though. Signage is excellent and tourist information is everywhere upon arrival.

HONG KONG AIRPORT customer review : 14 January 2009 : by P Bedson

Customer Rating : 5/5

Five star airport but immigration can take forever - simply not enough staff at peak times. Other than that a fine place to catch your aircraft although the distance from town means that it is pretty expensive to get downtown - for four of us (admittedly with quite a lot of luggage) a chauffeur driven 8 seater from the Mariott only cost HK$50 (about USD7) more than the two taxis it would have taken to get downtown. In town check-in is a real winner (apart from the miserable check in staff) - check the luggage in and go and eat and drink yourself stupid then either catch the train or a taxi to the airport (four people without luggage can fit in one cab easily).

HONG KONG AIRPORT customer review : 13 January 2009 : by G Calafiore

Customer Rating : 5/5

I have used HKG some ten tines in the past 15 months, for departures, arrivals and transits, and am always amazed at how pleasant the experience is. This is THE model airport for all others worldwide. The terminal building is pleasant, light and airy, and never seems crowded or noisy. Dining and shopping options both landside and airside are plentiful, and the entire facility is well-signed; plus the air-conditioning seems always to be perfect. I am particularly grateful for the smoking areas, which are enclosed, and yet neat and comfortable. Queues seem to move efficiently everywhere, and it is almost a shame when your flight is ready to board. Add to the above the world-class transportation options that serve the airport, along with the superb tourist facilities once outside customs (hotels, HK Tourist Association desk, etc) and it is little wonder that HKG always scoops the pool in awards.

HONG KONG AIRPORT customer review : 8 January 2009 : by A Maxton

Customer Rating : 4/5

And I thought you had to walk long distances only at Bangkok Suvarnabhumi Airport. Hong Kong International Airport isn't too different in that sense. At least that's the impression I got from walking between Gate 4 and Gate 69. Other than that, a beautiful, spacious, clean and convenient airport. Heaps of shops and eating places. Food court is great and priced fairly with a wide variety to choose from.

HONG KONG AIRPORT customer review : 31 December 2008 : by M Le Roux

Customer Rating : 5/5

We travelled to HKIA from Johannesburg enroute to Phuket. This airport was huge and every bit as wonderful as our research said it would be. We arrived at 06:35 and it was pretty quiet, off the plane quickly and only stood in the line at immigration for 10 minutes. Signage properly posted and we knew where to go. Free travel maps and information at immigration, make sure to grab what you need since we didn't see it again once we got to baggage collection. Shopping in Terminal 1 was good, prices are reasonable and cheaper than the duty free shops (once you check in at departures). Plenty of variety for something to eat. Huge, spacious halls and easy to move around. Staff always very efficient.

HONG KONG AIRPORT customer review : 24 December 2008 : by Tyler Thia

Customer Rating : 3/5

I do not understand why immigration cannot arrange for more officers to be on duty during peak hours when there are so many flights coming in. Usually only half the counters are manned, and since they only allocate 3-4 counters for each queue, one has to wait up to 45 min to clear immigration, that on top of another 20 min to get there from the landing gates, that's a whopping 1 hour gone before you even get to collect baggage, which hopefully by then your bags should appear on the carousel. World class facilities yes, but immigration queues must be improved.

HONG KONG AIRPORT customer review : 20 December 2008 : by Dave Molinari

Customer Rating : 5/5

It's incredibly easy to get around. Also, you can go to a train station in central Hong Kong, check your bags, get your boarding pass, and then hop onto a beautiful, smooth-running train that gets you to the airport in about 25 minutes, if I can remember exactly. Once you get there, you have nothing to worry about or deal with since you're already checked in. The place is spacious and has great shops and restaurants. The only flaw I noticed is that there aren't enough internet stations, so you have to wait a long time to get one.

HONG KONG AIRPORT customer review : 22 September 2008 : by J Drolet

Customer Rating : 5/5

I always look forward to transiting through the spacious HKG on my regular flights from SFO to SIN The airport is massive and very clean / bright. Immigration and Customs went very smoothly ans I was in the Arrivals Hall in no time. The staff at the Hotel transfer desks were helpful! I used this airport again going to Kuala Lumpur the following week. I gave myself lots of time to explore the airport. I found it a bit confusing finding my way back to Terminal 1 from Terminal 2 as the signs aren't particularly clear. WiFi for me wasn't working just before my KL flight but worked fine on my way back through before flying back to N. America. Overall, I was impressed with the place.

HONG KONG AIRPORT customer review : 5 September 2008 : by H Haron

Customer Rating : 3/5

I always look forward to transiting through the spacious HKG on my regular flights from SFO to SIN and back. One issue I have is the transit security procedure. Disembarking from a full flight in a B747 we were led into a cramped area where there are only one metal detector and two x-ray machines, and confronted with surly security personnel at the end. Since there is only one line, it moved very slowly wasting valuable time to relax and to have a hot meal before my continuing flight. On one flight, 2 B747 landed at the same time letting out transit passengers through the same security line.  

HONG KONG AIRPORT customer review : 27 August 2008 : by Ian Oldham

Customer Rating : 5/5

Virtually no delays, very clean, bright, lots of people around but still felt very comfortable. Shops great. PS: airport had a sign up near passport control saying that they are spending $HK1.5 billion to improve their service.

HONG KONG AIRPORT customer review : 22 August 2008 : by Frank Lam

Customer Rating : 5/5

I have been there for a few times, usually from Vancouver with Cathay Pacific and there were short queues on the immigration - takes me less than 10 minutes. Most of the times when I went to the baggage reclaim point, my baggage are ready for me. It's smooth on the custom line, and at the time you passed the custom, numbers of shops and restaurants are in front of you. MTR network is great too.

HONG KONG AIRPORT customer review : 2 August 2008 : by Stan Mckeon

Customer Rating : 5/5

Fantastic airport that I have travelled through a couple of times going to and from Europe. Extremely clean, lots of shops, easy to get around. Best thing was I was able to get off my flight from Melbourne and quickly have a shower, get some food, and look around the shops before getting onto my next leg to London.

HONG KONG AIRPORT customer review : 25 July 2008 : by K Bryce-Borthwick

Customer Rating : 5/5

Brilliant airport, spacious, clean, efficient and modern. All of the facilities were absolutely fantastic, very fast immigration, although you will probably outrun your baggage, as getting from your plane to baggage collection takes less than 5 minutes (last time 2 minutes incl. immigration).

HONG KONG AIRPORT customer review : 15 July 2008 : by P Hos

Customer Rating : 5/5

I normally don't have great things to say about HKIA because of the terrible waiting times at immigration, generally at least 45minutes. However, my last visit I was amazed to see no waiting at immigration and I was straight through in no time. My bag was on the carousel as I reached the baggage hall. Onwards through customs and straight on to Airport Express to Hong Kong station. From there I took the free shuttle to Wanchai. From landing to being in Wanchai was about 50minutes. Incredible!

HONG KONG AIRPORT customer review : 11 July 2008 : by M Branham

Customer Rating : 5/5

I fly in and out of HKG quite a bit, and this is a great airport. One thing worth noting: If you are going to take the ferry transfer into Shenzhen or Macau (or wherever else it may go), do your research beforehand to find out how to find it. I can do it very easy, because I have done it before. However, I did notice that many of the signs directing you are not there anymore, and at the ferry counter where you buy your tickets, they don't give very good directions. A person using this for the first time could have trouble finding it. That is the only flaw I have found with this airport.