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Hong Kong International Airport Passenger Reviews and Customer opinions



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Hong Kong International Airport customer review :  21 May 2012 by T Patrick    (Hong Kong)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Landed and was putting the key in my door in 50 minutes. Carry on bag, train, straight through immigration with ID card. Try doing that in sprawling Changi or the distant airport at Seoul!



Hong Kong International Airport customer review :  16 May 2012 by Nawawi Matin    (Malaysia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I arrived at a peak hour. Had to wait in a very long queue for custom clearance, it was terrible after a very long flight. The customs officer seemed to be unfriendly and it took almost 1 hour to pass through. I don't think cleanliness should be awarded at airport, especially the toilets.



Hong Kong International Airport customer review :  8 May 2012 by Ian Morris    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

If you arrive at an off peak time this airport is a joy - short queues and you are through immigration very quickly, literally pick up your bag and walk out into the arrivals hall. If you arrive at a peak time - nightmare city. Long, long queues to get through immigration, up to 45 minutes is possible, and most of my experience here is of this time length. It is big so you can expect a long walk if you arrive at the farthest gates to even get to the train to take you to immigration. Shopping and eating facilities could hardly be better though. Check-in is quick and easy. Signage is excellent.



Hong Kong International Airport customer review :  30 April 2012 by Rebecca Stevenson    (Canada)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

This airport is excellent. I have been to HKG 13 times, and the airport's services are very good every time. Impressed by efficiency and politeness. Airport is very clean and beautiful. The food and shopping excellent.



Hong Kong International Airport customer review :  25 April 2012 by R Smit    (China)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Regularly fly to/from HKG. Using a direct ferry from mainland China, I arrived in a separate area of the airport for check-in and security (and no immigration control required). As the ferries only carry a handful of passengers, there is almost never a queue for check-in and never more than 3 people before you at security screening. Within 20 minutes after arrival I can be at the gate. Signage, cleanliness, shopping is all excellent. The only negative aspect I can think of it that the transit area is dark, quite depressing and too crowded, while there is not much to do either in terms of shopping or restaurants.



Hong Kong International Airport customer review :  21 April 2012 by J Chan    (Australia)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Always seamless and efficient. In-town check-in is a big bonus for added convenience. Have experienced far longer lines and wait times at most other airports in the world. Have often deplaned and been on a train within 15 minutes.



Hong Kong International Airport customer review :  9 April 2012 by Roy Tso    (Hong Kong)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

The airport staff cannot handle the flow of passengers at peak travel hours, from baggage handing to security and immigration. Signs are chaotic and written in bad English and Chinese. They cannot even handle the present traffic yet they want to build a third runway, which will add more chaos not to mention adding extra costs to travellers.



Hong Kong International Airport customer review :  29 March 2012 by T Kimberley    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Other reviewers rave about Hong Kong Airport but I can't see why? We've used it quite a lot over the last few years and with out doubt standards have declined. It's just too big and can take a very long time to get from the gate back into the main terminal. On our last visit, on arrival despite a lengthy walk, train ride then another good walk we still had to wait a fair time for our bags to appear - something that would of been unthinkable a few years ago!



Hong Kong International Airport customer review :  29 March 2012 by David Angell    (Singapore)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

It amazes me people actually consider HKG to be a world class airport. The lines are always massive at security and immigration. I dread entering and leaving the airport! The gates are confusing.



Hong Kong International Airport customer review :  27 March 2012 by Iain Rogers    (Hong Kong)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Check-in took less than 5 minutes. Security inspection done in a few minutes and plenty of staff working. Toilets clean and departure areas are spacious - never a problem finding a seat. Arriving is also top-notch; immigration is speedy and baggage already on carousel. From stepping off the aircraft [at one of the farthest gates] to standing outside the terminal took thirty minutes.



Hong Kong International Airport customer review :  26 March 2012 by J Walsh    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Excellent airport, all in all. It's intuitively laid out, so even novices should be able to navigate it with relative ease. The facilities are good enough to make even a long layover - and mine was 18 hours - bearable. Its location makes a quick nip into the city easy. Staff were mostly polite, and proficient in English.



Hong Kong International Airport customer review :  19 March 2012 by Aditya Shrivastava    (Australia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Melbourne-Hong Kong transit to Manila. Transiting through HKG is awful. Only one security check available, with two machines for 150-200 passengers. Everything is well signed. Immigration queues, 40 minute wait, clearly need to improve and then no trolleys. I passed several trolleys exiting arrival immigration thinking there'd be plenty at the luggage belt - found none. Finally, immigration security at departure on the main concourse is a rugby scrum and then of course another check on the aerobridge just prior to departure, delaying the flight further.



Hong Kong International Airport customer review :  15 February 2012 by W Pollitt    (USA)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

After using this airport many times, I have nothing but more praise after each visit. The transportation services to and from the airport are excellent. The assistance desk at arrivals especially helpful. I arrived in Hong Kong, and needed to go to Shenzhen, China to continue. They assisted me to a limo bus through the Chinese border and immigration to the taxi stand to get a taxi to Shenzhen airport. The nice lady wrote out all of my requests in Chinese, so I could show it to other service people if I got lost in the process.



Hong Kong International Airport customer review :  7 February 2012 by Y Ren    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I voted couple of times for HKG for best airport before, but I will not vote again from my last experience. Transit from SYD to PEK and PEK to BNE. Security staff are rude and unprofessional, they all seem sick of their job and tired doing it. I had an hour between my flights from SYD to PEK. Getting off the plane I was stopped by airport staff who told me to wait for other transit passengers and then they will help me through security. A great service but after 25 minutes, there is no sign they are going to take me anywhere. When I complained they told me I could go by myself - why make me wait? Will try to avoid HKG in the future.



Hong Kong International Airport customer review :  17 January 2012 by Donald Finlay    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

This airport is a tale of two airports, namely arriving and departing; the latter is rather good but the former is shockingly poor. On my recent trips (three times), immigration control takes between 30-45 mins to clear which is unacceptable these days especially given that most of the other lanes are quiet. Simple resource re- allocation would be sufficient but this seems beyond common sense. On my last trip, a survey was being conducted as to how long it would take to wait in a queue; a confirmation of the obviously visible in my view; suffice to say once through immigration, baggage is a mess with all the bags landed some time earlier. On the contrary departing is excellent. Surely it's not related to the incentives of PAX spending money on departure but nothing on arrival?



Hong Kong International Airport customer review :  11 January 2012 by Nicholas Drew    (Australia)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Beautiful airport. Friendly check-in staff right through to the security personnel. In the separate lounge there are huge windows looking out over the airport allowing views of planes taking off and landing, free internet and terrific shopping and food facilities. Hong Kong has an airport to be hugely proud of.



Hong Kong International Airport customer review :  11 December 2011 by Alex Pan    (Greece)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Quite busy and sometimes queuing is long, but something you would expect from such a busy hub. I used it twice for entering into China. Pleasant surprise that you don't have to go through Hong Kong customs on arrival. Ferry service to China excellent with many options. Other than that plenty of restaurants and shops to kill your time. Free wi-fi everywhere. Many departure gates are allocated far from the shopping centre, so allow yourself plenty of time. Overall pleasant experience.





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