Home Page

 

Guangzhou Airport Passenger Reviews and Guangzhou Airport Traveller Reports

  3-Star Airport

a World 3-Star Airport

   
 

  Add your Guangzhou Airport Review

  Guangzhou Airport Star Ranking

 

 
Guangzhou Airport
6.6 out of 10  6.6 out of 10
106 reviews

 



PAGE

1
Bookmark and Share







Guangzhou Airport customer review :  2 September 2014 by A Cai    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Seemingly grand spacious airport. However lacking facilities like in HK or SIN. Pretty comfortable though. All shops had extremely expensive stuff.



Guangzhou Airport customer review :  19 August 2014 by N Smith    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I use this airport about 3-4 times a year for my domestic trips to Guangzhou. Overall I'd say this airport is Brisbane to London return with a 16 hour stopover to Guangzhou, what a mistake. Off the plane via a dodgy ramp, onto a packed bus with no seats. We were given a free hotel because of our long wait, and what a nightmare! No one would tell us where to go, the staff just ignore you. Got on the bus, no English (fair enough) but because I didn't speak Chinese the driver would not even acknowledge me! Beyond disgusted with the level of customer service. The actual airport, is old, dirty and expensive. Avoid.



Guangzhou Airport customer review :  16 August 2014 by Alex Guo    (China)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

I use this airport about 3-4 times a year for my domestic trips to Guangzhou. Overall I'd say this airport is above average. The terminal is spacious and clean (at least most of the time). Plenty of shops around. Clear signage instructions. Easy to reach by the metro. However, few restaurants once you get after the security check, and the few coffee shops airside are a rip-off. Check-in (especially international check-ins) and security can sometimes have long queues. Last time when I transferred domestically in this airport, I had to de-plane in Area A (the airplane parked at the international area as it was going to fly a international flight next), got on a bus that dropped me at the Area A domestic arrivals, run across the airport (I'd say a kilometre long) to the departures lobby (no transfer desks airside), get to China Southern's domestic check-in counter to print my next boarding pass, and go through security again to enter Area B and made it to the gate just in time. Luckily my previous flight wasn't delayed and I was flying 1st class so I can cut the lines, I didn't miss the flight. Their 50 mins minimum transfer time is really tight. Overall I say this airport is acceptable but be aware of the size of the terminal, as it may cause trouble when transferring, especially between Areas A and B.



Guangzhou Airport customer review :  1 August 2014 by Jenny Appleton    (New Zealand)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

The airport was a new modern building, but I suspect unfinished, you exit the plane into the standard tunnel, which leads (instead of to a corridor indoors), to a staircase back outside, and you have to walk across the tarmac to a crowded (mostly standing) well air-conditioned bus. Lounge areas were reasonably comfy, and there were plenty of phone/laptop charging spots with sockets that could accept all sorts of plugs. Nobody seemed to mind us sleeping on the floor. Wifi was a bit tricky to use, but free (and of course no access to facebook, you-tube, yahoo etc as it was China). All the smoking rooms (heaps of them) were downstairs, and I guess they had no doors, so upstairs also smelt of smoke, especially near staircases. Toilets were modern, fairly clean, but smelly, and had no hand soap. We didn't check out prices of coffee etc, as there was a huge fee associated with exchanging money, I think it worked out at about 6 pounds so I didn't try to change my remaining pounds into Chinese money. Overall, I have been in worse airports but if I had the choice between Guangzhou and, say Singapore, Bangkok, Malaysia, Hong-Kong etc, it would be bottom of the list.



Guangzhou Airport customer review :  14 June 2014 by Josef Sonntag    (Israel)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Arrived 31/5, outbound 7/6. I travel to this airport almost every month. Airport is large and services are very efficient. Information is clear, queues are fast, good restaurants (but prices are high) with a good shopping area.



Guangzhou Airport customer review :  28 April 2014 by J Cross    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

We had a 6 hour layover on the way to Paris from Brisbane, and 4 hour on the way back. We found the toilets clean and well maintained in the transit area, in fact a female staff member had her little area in a spare cubicle, with a mop and cleaning equipment, and I noticed she came out to clean up the area after every few toilet visits. Yes, the carpets are tired and worn, the lighting is a bit dull, the chairs are hard, but the cheaper fares to Europe through Guangzhou more than make up for these deficits. Try and bring your own tea bags and paper cup as the cups available are tiny, and some biscuits, and you can relax a little and people watch. PS, this was our second time with CS Air, the first time in August 2013 we had a pretty bad experience in this airport when our passports were taken for hours, and we had to wait for them to be given back, the toilets then were filthy, and the staff unhelpful, but I believe they have lifted their game since then.



Guangzhou Airport customer review :  17 March 2014 by Simon Bancroft    (Canada)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Visited this airport on an 8 hour layover as an economy passenger on CSA. Chinese officials were very efficient and friendly. A cheerful CSA staffer asked if anyone wanted to go to a hotel and a dozen of us were given stickers and instructions to go to the bus. We were taken to a four star hotel, each of us given a deluxe double room and a simple breakfast at no charge. We were free to do whatever we wished and I took a two hour walk in the city outskirts which was a delightful bonus. The departure gates are not world class standard, but entirely adequate. I expected the worst after reading some of these reviews, but my experience was entirely pleasant.



Guangzhou Airport customer review :  11 March 2014 by Maarten Jonkman    (Netherlands)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Visited this airport two times for transfer and short stopover in (free) hotel rooms provided by CSA on trips from Netherlands to New Zealand and vice versa in Economy Class. Helpful CSA officials were accompanying is during the process. Passing to immigration etc. in and out rather smooth. For entering a boarding ticket for the ongoing flight is necessary Airport itself rather big and impressing but in my opinion poorly signed. It took us some time to find the service desk for CSA and the way to the gates for international departures. Smoking is clearly allowed/accepted in many places. (Non-smokers prepare for a bad smell) We didn't buy food or drinks, so I didn't check the prices. Overall a sufficient experience.



Guangzhou Airport customer review :  15 February 2014 by B Nimavat    (Canada)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Recently we had a 6 hour stopover at Guangzhou Airport en route to Vancouver, Canada. Worst airport so far I have been to. The airport has facilities but not of international standard, toilets are not clean and poorly managed, You smell cigarette smoke around areas near washrooms lobby. The food shops are extremely overpriced. It is a pure loot and rip off. I can tell you some examples. We family of four (two adults and two kids) visited Yichen Maoyiyouxi snack and coffee shop, ordered One Tea, Three chocolate milk (like French Vanilla) and surprisingly it costs Yuan185 equal to US$35. Also, look at the price of coffee at Starbucks, New Delhi Airport $2.2, great price. How come the authority in Guangzhou allow such exorbitant prices of food items.



Guangzhou Airport customer review :  5 February 2014 by L Gale    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

We have been there on two occasions, the first time in January 2013. We were shocked at how bad it is. We ordered 2 cappuccinos and they tried to charge 17. We declined them. We found the hot water later down by one set of disgusting toilets and smoking area. Luckily my husband found a sachet of hot chocolate in his bag and I found a plastic bottle so we were able to have a hot drink. No food though. On the way back we were prepared with cups and more sachets and some biscuits. The only reason we chose to fly with China Southern again this year was the price. There is a new hot water machine in the departure lounge. The toilets are terrible and stink, the seating is hard, the place is cold and very unwelcoming. Lots of people lie on the floor and try to sleep. We are going to save up a bit more money and fly through beautiful Singapore next time into beautiful Auckland.



Guangzhou Airport customer review :  14 January 2014 by H Lootus    (Estonia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Passed through in transit in October 2013, en route from Auckland to Moscow (final destination Tallinn), with layover of 8 hours. Would avoid in the future, if possible. No wonder business class passengers are happy, but economy class passengers have very poor facilities. Positive: some spots available to charge devices, WiFi available only for Chinese numbers. Toilets were awful. Smoking "rooms" left open, plus people smoking massively outside these "rooms". It was not possible to close the door of one of the few inva-toilets, most of them also lacked paper towels, some were totally closed. Food was overpriced, staff were able to speak some English. Did not try to communicate with anybody else, thus cannot evaluate their language skills. There was no information desk whatsoever in the international departures area - wanted to ask about WiFi, no chance. Passing the transit passport clearance took some half-an-hour and - reading the reviews below - does not seem too bad either. However, the overall atmosphere was bleak and depressing, and Moscow-Sheremetyevo seems 5-star in comparison.



Guangzhou Airport customer review :  8 January 2014 by Caroline Hood    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

For an international airport that has travellers in transit from many worldwide destinations the facilities here are poor. As with other comments we were also charged $10 each for a small coffee, there were only 2 facilities to get a coffee from, one time in my life that I would actually welcome competition from someone like McDonalds. We had about a 3.5 hour transit between our flights from Vancouver to Oz, and let me tell you there is very little to do! Nowhere comfortable to sit (apart from the floor), coffee rip off (see above), shops were poor with bored looking staff. The terminal stank of cigarette smoke from the indoors smoking area that wafted throughout the terminal. My tip if you have to transit through - take your own cup and tea bag/instant coffee and help yourself to the hot water. If all else fails, organise a flight for the next day and stay over at a hotel. Maybe a little more thought for those passengers transiting through the airport would be an improvement, especially when competing with airports such as Changi.



Guangzhou Airport customer review :  17 December 2013 by W Wilson    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

My family went through this airport on the way to LAX, firstly we had no Yuan available so bought 4 x 8oz coffees with my card which came to AUD$36.99. Even at the airport I did the cost of the coffee at AUD$9.00 each so wasn't far off. This is extortionate even by airport prices. As per previous post from another traveller, it's a grotty place too and we were subjected to the same exit from the plane down some wet stairs in the pouring rain. If you can avoid this airport, then do so. Otherwise if you must travel through here then stick to buying goods through the vending machines, do not buy the coffee!



Guangzhou Airport customer review :  16 December 2013 by J Paul    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Came through in transit from London to Brisbane with China Southern. Plane parked up to an airbridge over near a large, modern-looking terminal, but we were shoved straight out and down some uncovered and slippery stairs in the pouring rain to a bus to take us over to the terminal which I presume the other reviews here are referring to. The place is pretty horrible - tired and stained carpet throughout, not properly lit (in parts it looked like it was running off emergency back-up generator lighting) or heated, bathrooms poorly cleaned - and expensive. No one takes any sort of card payment, and the cash exchange place charges a $10 flat-fee commission. Food is typical airport prices, and then some. Restaurant staff abrupt and had to be prompted to bring the change after paying. The only redeeming thing was the 10-yuan Tsingdao available from the vending machines, although you have to have the cash first. Free WiFi requires a Chinese mobile number in order to active, although the Blenz cafe does have WiFi available for customers (password on the menu on the table). Considering changing my return flight so I don't have to go through this place, and never will book another flight which takes me anywhere near this terminal.



Guangzhou Airport customer review :  4 December 2013 by K Le Quang    (New Zealand)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Stop-over here for 5 hours was a nightmare to me! Seriously! The departure hall was quite small for a big city as Guangzhou. The seat was small and uncomfortable, and of course, I could not sleep on it. The free WiFi was available but it required me to provide a Chinese mobile number to access, which I didn't have and had no idea why they had to control like that. Restaurants were pricey but I had to eat because I was too hungry. The food was cold and so bad! The services, including the staff's attitude, were bad too. I saw the "Drinking water" sign and yes, there was free water but the cup was only 30-50ml. Then I was wandering around to see if there had something positive about the airport that I might skip. Unfortunately, I found nothing! The only exchange currency counter overcharged with very low rate, and high fee (CNY60 per transaction, which around US$10)! Never come back to this airport unless I'd have to visit Guangzhou!



Guangzhou Airport customer review :  29 November 2013 by R Padamsey    (Canada)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Having travelled through Asia quite significantly, I was sceptical of the awful reviews I had read about Baiyun airport. Let me tell you that, much to my dismay, they are all true. The airport is absolutely filthy. The entire airport is carpeted - including the restaurants - and the carpet is utterly disgusting. The shops are terrible and the food selection is meagre but nothing, absolutely nothing, is worse than the bathrooms. I have used my fair share of washrooms in China but the women's in the departure lounge is the filthiest, most vile bathroom I have ever come across. There are western style toilets but the stench is enough to make your eyes water. Per feedback from other reviewers, a cup of green tea (tea bag and water) costs $13 USD. A 250mL bottle of Evian was $5 USD. All of the staff are miserable and rude. There is no cash machine so bring Yuen if you want to be able to eat or drink. The lounges are for China Southern's elite passengers and you cannot pay in. Who would choose to fly China Southern so often that they achieve elite stays is beyond me. I will never return to this airport if I can help it. It is shocking to think that this awful place exists just a hop away from beautiful Hong Kong Airport.



Guangzhou Airport customer review :  19 October 2013 by R May    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This month, my mother and I were flying to England with China Southern, stopping at this airport. When we got there, it was extremely hot (no air-conditioning). We tried to get something to eat and the money wasn't a problem because we brought yuan. The food was extremely over priced. The thing that wasn't ok were things like the smoking rooms being left open and when you needed to go the bathroom you had to walk right past it! Half of the toilets were literally pits. I felt extremely uncomfortable so waited ages to get a normal toilet. The wifi is also a joke because you need a Chinese sim card or number to access it. For people in transit for many hours why would they have Chinese sims? I wouldn't recommend this airport.



Guangzhou Airport customer review :  1 October 2013 by T Newman    (Australia)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

This is my 4th time, each time has been the same. Arrived from Sydney, to Kunming, typical no communication from staff just told to wait for customs clearance to allow further travel for domestic flight in an upstairs area. Toilet is a squat type! I had 1 hour until the domestic flight. Had to wait 45 minutes for customs clearance then had to recheck in at security for domestic flight. No such thing as a secure transfer from international to domestic. There has all ways been an electric airport bus to take me from international to domestic terminal. Just make my domestic flight each time, which is normally delayed. Return from Kunming to Sydney via Guangzhou is always efficient. Domestic to International seems easier and well sign posted. Never seen any rats. Toilets are typical of China.



Guangzhou Airport customer review :  1 October 2013 by Deanna Dean    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

e were a little worried after reading reviews of this airport, but we were pleasantly surprised by the cleanliness and standards of the airport. We found staff helpful and friendly. Happy to recommend this airport!



Guangzhou Airport customer review :  16 September 2013 by Jane Winstanley    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Worst airport I have been in. Coffee and food outrageously overpriced. Very little selection in shops - no electronics. We got stuck there because of weather for 12 hours on the way to New Zealand. Dreaded spending any time there on the way back. We will be avoiding this airport in the future.



Guangzhou Airport customer review :  27 August 2013 by Colin Smith    (New Zealand)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

We were in business class, and were escorted through the airport to the business class transit lounge by a smartly dressed attendant, the food, drinks seating and free Wifi were excellent. The whole of the area was spotless with clean toilets and showers, a private bedroom could also be booked for a longer transit period if required. As we are returning to NZ tomorrow from Heathrow, we are looking forward to the same great service afforded to us on our outward journey.



Guangzhou Airport customer review :  21 August 2013 by L Whitbread    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We arrived early morning on both trips to and from Sydney. The toilets on both occasions were disgusting. They had no toilet paper, were dirty and the sanitary bins had no lids. We were unable to get a drink as all areas were still closed and had to wait almost an hour. When we did eventually find a place open we bought the 5 most expensive bottles of water ever.



Guangzhou Airport customer review :  19 August 2013 by A Mulder    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Guangzhou airport got off to a bad start when no-one was allowed to disembark the aircraft for about 20 minutes after landing because an immigration official hadn't shown up. Immigration was very quick (made Heathrow look like a third world airport), but customs clearance was a little confusing - international to domestic transit passengers on China Southern are parked in a waiting room, presumably while their bags are found and checked, and then told they can go. Facilities in the domestic departures area are limited and quite expensive but, in my view, not as excessive as some reviews suggest. I didn't see any of the rats mentioned by other reviewers, but that could be a way to pass the time on my return transit. My 'yes' recommendation is borderline. Guangzhou could be a lot better, but I have used far worse airports.



Guangzhou Airport customer review :  22 June 2013 by Chloe Simpson    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The worst airport I have visited. Was informed by my travel agent that if you spend over 12 hours here you don't need a Chinese visa to be transferred to a hotel outside the airport. I had a 18 hour layover so had a hotel organised and thought I would go directly there. When I arrived I was told I had to have a visa to leave, and from then on all staff followed with the same 'rule', no one wanted to speak to me in English. Staff rude and inflexible. I had to spend the next 18 hours on the floor of a freezing cold, bleak and miserable transit lounge. Cafes were ridiculously overpriced, $10 for a cup of coffee. They only took local currency or US dollars and no ATM. No wifi. Nothing to do except pace a small corridor to keep warm with no access to my bags.



Guangzhou Airport customer review :  21 June 2013 by A Chappell    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

6 hour stopover in Guangzhou. Look. China Southern are cheap so I don't regret coming here but this airport could definitely be improved. There was no currency exchange in the airport so I was limited to one restaurant for food options. Quite nice food too. However, biggest takeaway from this airport and China Southern in general is that English language skills really need to be improved. It's an international airport and they really need to improve in this area.



Guangzhou Airport customer review :  3 June 2013 by T Herborn    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Shambolic transfer from incoming international flight to outgoing international flight two hours later. A real turn off! After an all night flight, we had to stand in noisy hall in a slow moving queue for well over an hour to go through a totally pointless immigration check! Just to turn around and walk back to where we came from.



Guangzhou Airport customer review :  3 June 2013 by A Sandhu    (India)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

We had a 13 hour layover at Guangzhou on our journey to Delhi from Auckland. The seats are so uncomfortable, the staff at restaurants were rude and prices exorbitant. The toilets were dirty. Avoid this airport.



Guangzhou Airport customer review :  16 May 2013 by J Gobert    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The most disgusting restaurants I've visited - the food is inedible (even the tomato sandwich, served with stale bread and rotten tomato for $12), the staff rude and the prices ridiculous. You get told there is free wifi, then surprise after you order, its broken. Certainly one of the worlds worst airports.



Guangzhou Airport customer review :  15 April 2013 by M Hall    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Guangzhou is a very strange airport. I was a China Southern business class passenger, and had no trouble with their lounge, which is OK. But the airport itself? I thought it was old, but discovered it was built in 2004 - to a truly hideous design, if one can call it that. It's basically several hangars bolted together with facilities dumped down inside, which I can't comment on as I didn't try to buy anything, though I did wander around the shops. No ATMs, daft wifi, very limited language skills though plenty of smiles (and misunderstandings). Why do international transit passengers have to go through immigration, only to be left entirely to their own devices with no help after bizarre encounters with officials and much confusion? I was looked after by a China Southern lady so had a comparatively easy experience, but I saw ghastly things in the other queues. The whole place is bleak and security-ridden. They have a huge hygiene problem outside the China Southern VIP lounge. In the meantime, I feel a bit glum about facing Guangzhou again, even though China Southern airlines are such good value for money.



Guangzhou Airport customer review :  15 April 2013 by D Charlesworth    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Hands down the worst international airport I've ever flown through! The toilets are disgusting, staff unhelpful and unwilling/unable to speak English. Uncomfortable seats, overpriced junk even by an airports standard, no ATM, no free WiFi unless you have a Chinese sim card and very limited places to eat and drink. I'm currently half way through my 17 hour layover here. Avoid this airport at all costs, I know I will be in the future!



Guangzhou Airport customer review :  3 April 2013 by Y Belan    (Netherlands)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Transited here on my trip from AMS to BKK and back. Arriving from Amsterdam early in the morning: we had to take an old looking bus to the terminal. Then had to pass transit-immigration (standard procedure for any international airport in mainland China). The queue was not that long but the immigration officer told me I have to get a new boarding pass to BKK first and then come back again. My computer printed pass was not sufficient. After obtaining a new pass went through immigration without waiting. Surprisingly enough there was no security screening before departure area nor at the gates. The international pier covers just 1/6 of the whole terminal, but I found it spacious enough, however food options are limited. Toilets were ok. Arrived from BKK late evening and expected to spend whole night at the airport. Same immigration procedure with little queuing. An immigration officer told me to go to transfer desk and fill in a "short-stay" form. After passing immigration was brought by airport staff to the arrival hall. Staff told me I could stay at a hotel near the airport because of long transfer. In the morning transferred by mini van back to airport. Didn't need to check in, so went direct to security (no queues) and then immigration area. All in all - I liked the airport even it's not same league as Hong Kong or Changi.



Guangzhou Airport customer review :  7 February 2013 by C Cheng    (USA)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Had a 6 hour layover in Guangzhou Baiyun Airport International Terminal. I flew in from Guilin and separately connect with my flight back to LAX. Not a combined tourist flight. It was fine. Bathrooms were clean (not spotless) and it's a place to people watch. They have the electrical chargers every couple of gates so you can charge your devices and the chairs are fine. Security was thorough and the getting around the airport to check in separately (from domestic to international) was fine. The Wifi needs a local mobile account to login. No international login ability. Restaurants in the international gate areas are limited to a couple of coffee shops and a western/Chinese restaurant. Prices are airport typical. Many shops to browse but overpriced like the typical airport shop. There are more to shop and places to eat outside of the gate area. But the airport is huge so you may not like to venture out once you've gone through security. In all, GZ Baiyun Airport was fine. I didn't see any rodents and the staff were helpful when you need them. At least in the international terminal, have login for Wifi so any passenger can get on and expand the restaurants. Put in a KFC or even a McD's for a little variety.



Guangzhou Airport customer review :  4 February 2013 by Mary Martin    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Travelled from Australia to Europe return with family of four twice in 4 months due to sick relatives. Dreadful experiences. Terminal was freezing in January, no heating - staff in shops were spectacularly rude, just what you need halfway through a long haul flight! Food inedible and incredibly overpriced. The best I've kept until last - the large numbers of rats seen on each occasion running around the seating areas! Toilets filthy and smelly! Avoid.



Guangzhou Airport customer review :  4 February 2013 by J Chang    (Canada)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

In transit from Phnom Penh, Cambodia back to Vancouver, BC and stayed at the airport for 3 hours. We were all waiting at Gate 106. The plane was delayed for one hour and the waiting area was packed with passengers. Out of nowhere, there appeared a big rat running around the waiting area and stopped by the check-in counter looking at us. I went over to the check-in counter, told and showed the clerk where the rat was resting. He just shrugged it off. Nothing happened and after for about 3-4 minutes, the rat ran away and hid under one the nearby vacant check-in counters. Like the previous poster said, most of the staff servicing the shops were pretty rude to customers. All washrooms were filthy. Cappuccino at the coffee shop was US$9. Duty free alcohol prices were almost the same as retail at home. I just couldn't find anything positive about CAN.



Guangzhou Airport customer review :  28 January 2013 by Tyler Derden    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Stayed for 6 hours in transit at Guangzhou on the way to Paris. I will never stop over in China ever again. Besides the rudeness of people at this airport, after asking one girl working in a shop if she spoke English only for her to cross her head and keep playing on her phone, literally 30 seconds later right in front of me she started speaking English with another passenger. They are an absolute disgrace. The prices in the cafes are unspeakable, and seem to change whenever a waitress feels like it. If you do happen to go through this airport, continually ask how much everything is every time you go to buy something. That pretty much sums up Guangzhou airport.



Guangzhou Airport customer review :  15 January 2013 by Azri Mukhtar    (Malaysia)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Had a flight from Incheon to Dubai. My transit experience was good. Transit went smoothly and I was at the boarding gate about 15 minutes after disembarking the plane from ICN. No problems whatsoever about immigration but yes I agree abut the facilities because they were quite poor. Toilets are ok but China Southern staff on both leg was very helpful. Overall, nice experience and will fly through CAN again if needed and price is cheaper.



Guangzhou Airport customer review :  11 January 2013 by Joanna Hare    (Australia)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Transited this airport for 6 hours from Hanoi to Melbourne. No waiting at the transit counter but I did wonder why passport needs stamping while transiting internationally. They demanded my boarding pass from the incoming flight. There was no forewarning about this requirement. Toilets were filthy. There are no ATMs and the shops require RMB or (fortunately) USD so be prepared. Prices for food and drinks were more expensive than any airport I have visited - US $10.00 for one cup of coffee. No English speaking staff in the shopping areas and the staff are very rude. My one exception to all of my negative comments above - the airport staff of China Southern Airlines were relatively good English speakers and were extremely polite and helpful.



Guangzhou Airport customer review :  8 January 2013 by Joanna Hare    (Japan)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

While we had no complaints about our China Southern Airlines flight, our 6-hour stopover in Guangzhou Airport was enough to put my husband and I off visiting China or taking a Chinese airline again. After standing in a queue for ages to get into the transit area, the staff in the cafe we visited were rude and the prices outrageously high, there was no heating at all in the airport in January, and to top it all off we saw a huge rat running around amongst the seats where passengers were waiting for their flights. All in all, a nightmare airport to avoid at any cost.



Guangzhou Airport customer review :  8 January 2013 by Ben Carr    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

My girlfriend and I are currently huddled in one of the 3 very expensive restaurants here, enduring a 12hr layover en route between LAX and Jakarta, Indonesia. Even though in theory we are entitled to free hotel accommodation, we lack visas so cannot leave the airport. After repeated discussions with both China Southern and Immigration, we could not come to a solution. Airport was freezing. No heating on 6th Jan, no blankets. Toilets were dirty, no warm water. Customer service non-existent, met with the dullest of stares. If you can help it, avoid this airport.



Guangzhou Airport customer review :  27 November 2012 by R Caddell    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Transited through Guangzhou to and from Nepal in October/November. Found it to be clean and well maintained although was a little disconcerted on the return trip to see a couple of rats running around at about 6 am when all was comparatively quiet. The only real complaint was the extortionate prices the cafes charged for a cup of coffee - between US10 and US14 a cup, so beware and ask the price before you order.



Guangzhou Airport customer review :  30 October 2012 by R Chambers    (Australia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I transferred from Incheon-Sydney here, via China Southern in both cases. Overall it was OK and clean. However I agree with many comments, the toilets were dirty. Added to this problem was the cleaners who were leaning on the wash basin having a good talk, rather than cleaning and making sure that there was soap in the empty dispensers. I was annoyed enough to look for the information counter and ask for a feedback form (not understood) or complaint form (still not understood).



Guangzhou Airport customer review :  18 October 2012 by A Sharma    (Vietnam)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

We transited through CAN on our way from Xi'an to Hanoi. The incoming flight was late, but the airline (China Southern) had a person waiting outside the aircraft, who also collected our baggage straight from the tarmac, and hustled us through the airport to our next flight. Immigration was efficient, and we reached our next flight with 15 minutes to spare. Total time taken = 35 minutes.



Guangzhou Airport customer review :  26 September 2012 by J Weekes    (Australia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Not sure what everyone is complaining about. I found the airport clean, quiet with plenty of seating. Customs was a simple walk through. I think people expect a Dubai, Singapore, HK standard where ever they go, bright lights, blaring music and store owners seeking your money. Guangzhou was lovely and quiet so having a 7 hour layover was refreshing. Food was 'expensive' but isn't it at every airport?



Guangzhou Airport customer review :  14 September 2012 by Phil Butterworth    (Cambodia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

My two complaints are that the drinking water had no cold water, only hot? The alleged "free wifi" is only for Chinese sim card holders. How ridiculous is that? At least PEK allows you to swipe your passport to receive a 5 hour free account. However, there was plenty of seating, finding your way around was easy enough. Transiting from International to Domestic was fine.



Guangzhou Airport customer review :  10 August 2012 by Lynn Riley    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

We were stuck in this airport for 6 hours on a return flight from Australia to England. No seating really other than those at the Gates, however we just set ourselves up at a random gate with no passengers waiting. Food and drink is expensive but I had read no ATM so at least we had some currency with us. We had 3 teenagers with us with absolutely nothing for them to do. The toilets were the most disgusting ones I have had the misfortune to use. Staff in the airport were rude and unhelpful and cannot speak a word of English, which as an apparent stop over for international flights, is not ideal.



Guangzhou Airport customer review :  23 July 2012 by Amy Jenkins    (Japan)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I had a 4 hour layover on the way from Japan to Cambodia and a 19 hour layover on the way back, both through CAN. I would not recommend it. On the way over our flight got in 4hours late, at 3:30AM. We were waiting in the dirty bottom lower level, where you had to walk through the smokers (about 20-25 at the time) in order to use the very dirty toilets. The food was way overpriced - about US$5.00 for a soda and US$10 for a piece of cheesecake. On my long layover I booked a room at Pullman Hotel (on premise and highly recommend), but it was a pain to get out. They had to type up some paperwork for an "extended stay" since I didn't have a China visa. Then they sent me with the wrong group, almost to another hotel! The lady did not speak English - should have English speakers for an international airport! People kept jumping ahead in line, Chinese folks were yelling, no one seemed to know what was going on - very unpleasant experience.



Guangzhou Airport customer review :  17 July 2012 by Dafydd T Huws    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

All Chinese airports are bad for international travellers since you need to be proficient at reading 50,000 Chinese characters and a fluent Chinese speaker to get anywhere. However, Guangzhou is one of the easiest. The modern bus station outside is clearly marked in both English and Chinese in stark contrast to Pudong's Third-Worldish dust park where zero English is written and spoken. Having said this, the ticket salesgirl did give me a ticket to the wrong destination, but I had no trouble changing it to the right destination though although I did have to use Chinese to do this. If you are going to Guangzhou city, you can go very cheaply on the metro. If you think Guangzhou Baiyun Airport is bad, you should try some of the other Chinese airports. Try getting into the city by bus from Hangzhou Airport and see how you get on.



Guangzhou Airport customer review :  10 July 2012 by G Waugh    (Australia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I transferred through Guangzhou when travelling to/from Australia and Europe. On the way to Europe, they had us pass through a single-station security checkpoint and checked everyone very carefully and slowly, which I felt was unnecessary and annoying. The lounge is OK. Notable things for me were that you need a credit card or $USD to buy things in the shops, the food is expensive, free drinking water was available but in high demand and available only in miniature cups (if you didn't have your own container). Having said that, it wasn't too bad - I'd transit through there again.



Guangzhou Airport customer review :  11 June 2012 by M Young    (New Zealand)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

By modern international standards, a poor airport, especially in the public 'comfort' areas. Where are the fast- food restaurants - not that I particularly enjoy this type of food, but if you're in a hurry where can you go? In fact, it might be a good idea if you were in a hurry because that way you spend less time there! Very little public seating is available. Where is the 'free' wi-fi - only if you have a Chinese Sim card. I'm not looking forward to the 8 hour layover I have in two days' time.



Guangzhou Airport customer review :  19 May 2012 by N Lemen    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

The airport has that common architectural "airport" feel, but compared to even mediocre airports in the United States, this one fails on many levels. There is no Starbucks, no wifi and no English magazines. I flew to Guangzhou from Incheon, then from Guangzhou to LAX. 4 hour layover which turned into a 5 hour layover. I had a meal at one of the restaurants. $15 dollars for a plate of dumplings and a Chinese soda. Even though your computer or phone may pick up the "free airport wifi" you will quickly notice that it requires a username and password and that the "English" link on the log-in website doesn't work. The bathrooms were dirty and required going downstairs. The seats were cramped and uncomfortable.



Guangzhou Airport customer review :  15 May 2012 by J Craig-Lynch    (New Zealand)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

My husband and I recently transferred from international to domestic at Guangzhou when flying from Vietnam to Beijing with China Southern Airlines without any troubles. We had read other travellers comments before arriving and once we got there found it hard to believe that people were talking about the same airport. We found everything to be very well laid out with clear sign-age in both Chinese and English as well as most of the staff being able to speak enough English to help point us in the right direction. We arrived with 4 other flights and more staff were immediately added to process all of the travellers so that we did not have very long and booking into our next flight at the transfer desk was fast, efficient and friendly. Airport security is very rarely full of smiles so why would this airport be any different? Having said this the security personnel were very professional and courteous, treating us better than other international airports I have travelled through. On a whole the airport is clean, there are plenty of shops, restrooms, smoking rooms, and eateries, and it is easy to navigate; I wouldn't hesitate to travel through here again.



Guangzhou Airport customer review :  11 May 2012 by M Harper    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I went through Guangzhou airport from Sydney with transfer to Kunming. It was an early flight so things went pretty smoothly. Although I flew China Southern business class, China Southern does not allow the use of its facilities. The public toilets are not international level. Customs seemed ok but having read other reviews, I allowed plenty of time and only had carry on luggage and my briefcase. There's only overpriced kiosk /shops that sell the usual soft drinks and Chinese snacks. I paid something like $8au for an ice drink/dessert frappe think.



Guangzhou Airport customer review :  25 April 2012 by R Smit    (China)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Only ever used CAN for domestic travel, for which it is ok. The good: direct bus service to many nearby cities; check-in and security check quite fast; very short walk after arrival to the baggage claim area and baggage arrives within minutes. The bad: terribly overpriced restaurants, filthy toilets, uncomfortable seats in the waiting area. Overall, the quick check-in and security, as well as baggage delivery, (just) outweigh the negatives for me.



Guangzhou Airport customer review :  25 April 2012 by D Toombs    (Netherlands)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Very, very poor example of an international airport, dirty, unfriendly staff, free wifi but only if you are Chinese. No ATM or money changer in the departure lounge so unless you have a credit card, RMB or American dollars you can't do anything. Would not recommend this airport.



Guangzhou Airport customer review :  4 April 2012 by J Siebrand    (South Korea)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

After reading the horror tales of transferring flights in CAN, the whole process of customs and screening to get to the international departures only took 25min. The process has obviously been streamlined, there were 4 counters to handled the international transfers. A quick scan of the passport and a stamp is all it took. The biggest delay was the security screening as there was only one x-ray machine in use. In the international departures, you can use a credit card if you spend more than 50 Yuan. However, the food and drinks are over priced.



Guangzhou Airport customer review :  13 March 2012 by Christian Kober    (China)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Even though it is more recent than Pudong Terminal A, it is already falling apart. Today most of the escalators and moving walkways seemed to be out of order. This is the same as 2 months ago. The toilets are disgusting and filthy. Cars which in other countries are for transporting the disabled, are here for rent and are driven at reckless speeds through the crowds. The queuing is bad at the best of times, the number of checkpoints is too small. (Checking the old reviews, I found that I had written a similar comment before in 2009 - seems that nothing ever changes at Guangzhou airport, only that the equipment is now even more decrepit than in 2009).



Guangzhou Airport customer review :  29 February 2012 by A Chang    (Taiwan)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

This review is on the two international to international connections I had earlier this month. Transit Immigration: there are a whole jumble of lines, with an unclear demarcation between transit and non-transit flows, and no clear signage. Queue jumping/cutting is rampant. Security screening: Transiting passengers are funnelled into a single line for security screening. Only one metal detector/x-ray machine. Terminal looks nice on first sight but that's about it. This was the coldest terminal I have ever encountered. Despite promises of a "transit lounge" in the China Southern Airlines Magazine, there is actually no such lounge (at least in the international side). It is nigh impossible for non-china customers to get an Internet connection. Decent number of shops but not much variety. There are only 3 eateries. Bathrooms were scarce and filthy. To top it all off, nearly all of the customer service personnel were very rude. All in all, falls far short of expectations as a supposedly "modern airport."



Guangzhou Airport customer review :  13 February 2012 by T Lowe    (Sweden)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I have travelled through this airport twice on a return trip Stockholm to Sydney. It was a transit stop only both times, but took 3 hours to get through customs. English is poor, communication is poor and service is poor. They lost my bag. I saw it on the carousel and said it needed to be re-checked and a new luggage tag assigned. Staff said they would do it and that I couldn't go down to do it myself.



Guangzhou Airport customer review :  1 January 2012 by Y Ren    (Australia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Hanoi-Guangzhou-Beijing. Landed from Hanoi, it was easy to walk through immigration and customs. China Southern does not tag luggage through to Beijing so I had to pick up my luggage and check-in again in Guangzhou. Immigration was fast, staff friendly and helpful. There are plenty of signs to direct transit passengers at CAN. Before immigration there is a counter for international-international transfer. After immigration and luggage pick up area, there is a domestic transfer area, so you don't have to go outside then upstairs to check-in. It was a relatively easy process. Domestic boarding process can be painful. There are A and B areas and you need to check your boarding carefully. Two areas have different security checking points. It took me another 30 minutes to go through the long queue and pass the security check. There are plenty of shops, restaurants and cafes at CAN. Toilets are not that clean. Overall transit at Guangzhou airport was not as bad as I expected.



Guangzhou Airport customer review :  19 December 2011 by Matt Parker    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

As a transit passenger travelling through to Melbourne outbound, and Amsterdam via Beijing on my return, on both occasions this airport was hopeless. Not only were there long immigration queues, but I was asked to fill out two separate forms which were not made clear, making it necessary to re-join the back of the queue on both occasions. Once through immigration, my passport was taken without explanation and following a 10 mins wait, I was ushered out of the airport despite being in transit. I had to check myself back in again with no direction, and made to sit on the floor with other transit passengers for 2 hours, with no water or toilets. Airport staff were rude, unhelpful and didn't speak English. My experiences in this airport have ensured I will never travel through Guangzhou again.



Guangzhou Airport customer review :  22 October 2011 by D Szymiec    (Canada)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Vancouver to Guangzhou, connected to Nepal. Very clean and very large. We arrived for a 2 hr layover and then connected to another international flight. Had to go thru security, get photographed and passport stamped before re-entering the departure level. Also had to go thru security frisk and handbag xray. The xray person was very angry at everyone and all she did was yell and scream in Chinese. No one had an idea what was going on. The other staff member tried, in broken english to help passengers run the gauntlet of this abusive female. When we returned, we ran thru the same procedure except the staff was nice. As a matter of fact, I left my wallet and the xray machine and the 2 staff members tracked me down in the airport and returned it. Talk about excellent service. Well done Guangzhou!



Guangzhou Airport customer review :  3 October 2011 by P Mananya (Thailand)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

One of the worst airports I've experienced. The staff have poor English skills. The airport is disorganized. The queues at security check were extremely long and I spent 1 hour there at customs and that was enough for me in Guangzhou Airport.


Guangzhou Airport customer review :  23 September 2011 by A Hill (Australia)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Sydney to Manchester. The flight was via Beijing and Amsterdam. When the flight arrived an official pointed my self and several other passengers to a corner, took our passports and motioned for us to stay there. We were quite worried and had no idea what was happening. 15 minutes later he came back with stamped passports and pointed us towards some steps. With difficulty we worked out which direction we were supposed to be heading. On the way back a similar situation took place. This time about a dozen of us has about an hour to get from one plane to another, our passports were taken and only at this point were boarding passes issued. One lady was arguing with the airport attendant who had taken her passport then lost it. It took several other passengers to point out that she had taken the ladies passport. After running to get to the plane going to Australia, it set off 30 mins late due to other passenger not being able to get there on time. I will never take this route again.


Guangzhou Airport customer review :  26 August 2011 by Olivier Parfait (France)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Paris to Hanoi via Guangzhou return, a 16 hr transit time on the way in and 8 hrs on the return. The transit area is small, albeit rich in hard seats. No room to relax and sleep. Shops overpriced, no books in English available, restaurants overpriced, security staff particularly rude and impolite, the boarding calls are loud and attacked my nerves. There was no available free drinking water on the way back. I managed to place a call to Vietnam using my French Visa card - I was charged EUR 42 for 1minute. Yes, 42 EUR. I will never again travel via Guangzhou - no sense of customer relationship, customer management and comfort facilities.


Guangzhou Airport customer review :  22 July 2011 by Klautsner MacKlaustsky (USA)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Was curious what CAN would be like before I flew there. The airport was humid and the air conditioning system was not turned on when I arrived at 5am. Eventually it was turned on when the crowds started coming in around 7am. I was transferring through the airport and I did not have to queue for more than 2 mins at any counter. It is a very large terminal and I could see janitors cleaning the area from time to time. The smoking areas were located downstairs along with the lavatories too, but I managed to spot another lavatory on the same floor as the departures. A lot of seats were allocated in the waiting area and I found a corner to sit and rest for 8hrs waiting for my next flight. China Southern has really applaudable transfer staff. Avoid the over priced shops and restaurants in the departure hall.


GUANGZHOU AIRPORT customer review :  18 July 2011 by H Michaels (Australia)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

One of the worst airports I've seen. Untidy, bad service and very unorganised. When the queues at customs were really long they only opened 2 counters, one for Business and First Class and the other for the rest. When I arrived there in July, it was around 40 degrees and they didn't turn on the air con. Staff had terrible English and foreign language skills. Check in counters are terrible - passengers to 5 different destinations checked in at the same counters. When I was at customs here there was only 5 mins till the plane was scheduled to take off and I asked the staff politely if I could go to the front, they said no. Flying there is cheaper than HKIA so cheap service is what you get from cheap airports.


GUANGZHOU AIRPORT customer review :  4 April 2011 by B Satwa (UAE)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Similar experience when arriving during December. Total disorganisation meets you upon arrival - the Chinese have no concept of Transit Passengers so everyone has to Book Out and then Book In! China Southern staff then brought Passports and Boarding Cards for the onward journey to Manila - they did not speak English and it took 10 minutes to distribute three Passports.


GUANGZHOU AIRPORT customer review :  19 January 2011 by D Watt (South Korea)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

It's freezing, baffling, and poorly organized. Even the color scheme evokes misery. We had the misfortune to have two 5 hour layovers there in the course of a week. Both were awful experiences. The ridiculous way they handle transfers - taking your passports, and then waving them around to a large group of people is strange. Then, you go through additional security, where they are sure to confiscate things that got through your departure airport fine. In the terminal, the selection of restaurants is very poor. Each was overpriced, and the food was awful. One of the restaurants offers a plate of pringles for ten dollars. The stores are strange - I bought a bottle of water at the same store during each layover. That same bottle of water cost me a different amount each time. The price they charged my boyfriend for a can of beer was in two currencies - they wanted two dollars, and two yuan. I'm pretty sure they were just arbitrarily choosing prices. The place was the bleakest airport I've ever been in, and I never want to go back.


GUANGZHOU AIRPORT customer review :  9 January 2011 by T Maon   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

If you fly into CAN during the winter, bring plenty of extra clothing. No heat. It is the largest, most disorganized, coldest airport I have ever entered and departed. International to domestic, or domestic to international is the worst I have ever seen. But, the schedule of flights is great. You can get to any where in the world form CAN, so, I guess you cannot have the best of two worlds. Just prepare to be cold during the winter.


GUANGZHOU AIRPORT customer review :  27 December 2010 by D Chua   (Singapore)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Looks like an impressive building, but with some problems. Transiting was a hassle, as mentioned by others before. There are long queues at security, and probably due to Asian Games, they will frisk everyone. The worst part is the smoking areas at the international departure are a serious design flaw. There is no separate room with proper separate ventilation system. The smoking areas are just designated corners right next to the washrooms, nursing rooms and drinking water! Worse, there is one smoking area for every two boarding gates. All the international holding areas for the boarding gates are filled with putrid smoke. While my family with children were waiting there for 4 hours waiting in transit, we had to escape to somewhere near the immigration counter further away from the boarding gates. Anyone coming to Guangzhou who doesn't want to inhale second hand smoke, please bring a gas mask.


GUANGZHOU AIRPORT customer review :  26 November 2010 by E Baxter   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

We passed through CAN as transit passengers. We missed our connecting flight because there was no one at the transfer desk for China Southern Airlines for a good half-hour after we arrived, causing us to miss our flight. We were rebooked on a flight several hours later, giving as ample time to enjoy the departure area. Transfers at this airport, even between international flights, require passing through immigration, and the process seems fairly disorganized. Someone takes your passport, you wait, and wait and wait, not knowing what's going on. Eventually you are escorted to the departures area, where you have to pass through another security checkpoint. When we were there, security staff were not allowing transit passengers to take through bottles purchased in the duty-free areas of their initial departure airports, which caused considerable argument from passengers. Once through security, the departures area is spacious and clean enough. There is no airport-wide wi-fi, although one can surreptitiously find a connection and log on if standing close enough to one of the airport lounges. There are a number of the standard kinds of duty-free liquor, tobacco, and luxury goods shops and several souvenir shops. The one bookstore has books and magazines only in Chinese. There are some restaurants/snack bars with comfortable chairs and good views of the tarmac and planes, and staff don't seem to mind if you camp out there for awhile, if you order something. Food prices are probably high for China but didn't seem outrageous. Still, given the badly organized transit procedures and, in our case, apparent lack of concern for customer service from airline staff. this airport is best avoided if you're only transiting through it.


GUANGZHOU AIRPORT customer review :  4 November 2010 by Graeme Bray   (Australia)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

New metro service to the airport is filled to crush levels, not ideal for travellers. Flying to Brisbane but it was written as Bu Li Si Ban on screens, causing much confusion. Food was ridiculously expensive with an apple juice in a small high ball glass costing almost AU$10 or 58CNY. Outside the airport would only be 5 or 6CNY. Security was very tight due to Asian Games being held in GZ. There is a golf cart taxi service too to get from one side of the airport to another due to the expansive size of the place.


GUANGZHOU AIRPORT customer review :  22 March 2010 by James Halley   (Thailand)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I found the check-in system confusing to say the least. Eventually I saw a small line with mixed nationalities and decided this mist be the Thai flight to Bangkok. I was right. But there was no signage to indicate this. just a blank screen. And on the departure floor there was only one money change. Despite several flights a day to Bangkok, they dont change baht. They couldnt even tell me what the exchange rate was. But they would give me US$$. I decided to take a chance and change it in Bangkok. Smart move as it turned out as there is no commission fee. If looking for somewhere to eat go down to the floor between departures and arrivals. A quick example - a capuccino down there was 32 CNY and on the departures floor 65 CNY. And its the latter price if you wait until after clearing immigration. The customs line on arrival hasn't changed from a previous comment.


GUANGZHOU AIRPORT customer review :  19 March 2010 by Leonard Wilcox   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

We were transit from Bangkok to Hong Kong through Guangzhou. Be very aware when transiting in CAN! Upon approaching customs you inform the agent that you are transit passengers. He or she will not stamp your passport but then will take the passport and boarding pass for the continuing flight and give it to a man in uniform who stuffs it into his back pocket and orders you to stand in an area six feet from customs with the other transit folks. After gathering three or four passports this uniformed character runs off to an office. I observed this occurring for five or six additional passengers. Then after about twenty minutes a young lady in uniform returns with a stack of ten or twelve passports - you must follow her around and point our your passport with she finally gives back to you. The boarding pass has a bunch of new stamps on it and you are led through a gate (with this group of unrelated transit passengers) and through a new security point and back into the gate area. A very intimidating and sloppy process - would not recommend that anyone ever transit through CAN. Later, we found the terminal dirty and cold, expensive and most employees were useless in explaining our six our delay in the continuing forty minute flight to HKG.


GUANGZHOU AIRPORT customer review :  11 January 2010 by Matthew Kelliher   (Australia)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Modern and clean. Clearing customs was slow and frustrating due to only one line being available for foreigners despite other custom officers having nothing to do. Received bags around 35 min after leaving the aircraft which is a little slow. Finding the check in desk for a connecting domestic flight was difficult due to a lack of signage and airport staff sending me the wrong direction despite showing my ticket. Was stopped by an english speaking man pretending to be airport staff and asking for my ticket and money, caution advised. Airport has many restaurants, shops and money exchangers. My general impression was good but it can be a little difficult for the first time visitor.


GUANGZHOU AIRPORT review : 29 November 2009 : by M Magnusson

Customer Rating : 2/5

2 Star Rating

Very new airport and far better than the old Guangzhou airport BUT - I have passed through this airport three times, once missing my plane and twice nearly missing my plane. Reasons are the amazing queues everywhere, from the check in to (especially) the security control. I do not understand why this has to be so much less efficient than Shanghai or Beijing? Last time I came at 6:30 for an 8:25 plane (domestic flight to Shanghai) and reached it just in the nick of time. Therefore be early. Apart from that though nice and spacious, the lousy quality is giving it away: Leaky roof piping, atrocious toilets with broken local electronic equipment. No international newspapers etc. despite being an international airport. And the walkways are dominated by these battery driven transportation cars for passengers which are outright dangerous due to sheer speed. In other places such cars are for the disabled, here they seem to be only for the lazy ones.


GUANGZHOU AIRPORT review : 5 September 2009 : by Michael Xiao

Customer Rating : 5/5

5 Star Rating

The airport inside is magnificent, spacious, and even the air conditioning was just right for subtropical weather in Guangzhou. The staff were courteous and offered my relatives where to check in for China Southern flight to Tokyo Narita. Everything such as foreign exchange, food, duty free shopping all organized into the hallway before customs, making it easy to find.


GUANGZHOU AIRPORT review : 31 August 2009 : by Ronald Faber

Customer Rating : 4/5

4 Star Rating

It's a good airport and compared to most other airports the luggage handling is very fast and efficient. To the downside is that food and beverage prices are very high. When travelling from and to the airport I would suggest everyone to just take a coach to your hotel instead of a taxi. Inside GZ the taxi service is reliable, but from the airport taxi driver try to take advantage of people who don't know. The bus service to for example the garden hotel just cost 17rmb per person.


GUANGZHOU AIRPORT review : 5 June 2009 : by G Lee

Customer Rating : 4/5

4 Star Rating

Used Baiyun Airport 4 times in the past 2 months. Found both Domestic and International Departures well-run and efficient; staff appeared professional and well-trained, esp. those deployed at the First Class Lounges. Only complaint: When our SQ flight landed from Singapore, one of the Airport's health officials came onboard to measure the temperature of each and every passenger. (We were expecting to deplane and go past the more convenient thermal scanners as in other major airports). This led to an additional 45-minute wait inside the cabin for all passengers to be screened, before anyone could leave the plane. The stringent precautions are understandable in view of the HlNl virus, but the airport could have deployed more than one health official to do the individual temperature scan.


GUANGZHOU AIRPORT review : 8 April 2009 : by Charles Colson

Customer Rating : 3/5

3 Star Rating

Flew from new Guangzhou Bayon to Ho Chi Minh City. Be prepared for delays going through security screening. With the new airport, it appears they have hired a lot of new security screeners. While professional and unfailingly polite, they lack experience. As such, they do not recognize as safe such many harmless metal items as nail clippers, tweezers (or in my case,a cheap sewing kit scissors with a one-inch blade). As a result, be prepared for delays - perhaps lengthy - while they spend a lot of time searching your bag (or that of the person ahead of you!) and examining these items which they then decide are harmless.


GUANGZHOU AIRPORT review : 13 March 2009 : by R Pontida

Customer Rating : 3/5

3 Star Rating

Negative sides: It's a rather new airport, but due to bad maintenance, some parts already seem old. For example the few gates that are on the lower ground (at least in the A section), or the toilets which can sometimes be very dirty. The biggest problem to me is smoke: people smoke in the toilets although it's forbidden, and the smoking areas are too close to areas you want to go to. For example you'll have to stand in front of the open door of the smoking room to get water from the dispenser. Positive sides: check-in and security usually fast, and baggage claim the most efficient I know. First time I landed in Guangzhou (from a domestic flight, so no immigration or check whatsoever), my luggage was already going out the trail by the time I arrived!


GUANGZHOU AIRPORT review : 2 September 2008 : by Tom Hill

Customer Rating : 3/5

3 Star Rating

While clean and shiny and generally an OK airport, the international to China domestic transfer desk remains an understaffed nightmare. At least no one tried to extort a preposterous excess baggage fee from us on this trip. If you are coming in to China from abroad, try and make your transfer in Hong Kong so you fly to your destination on an "international" flight.


GUANGZHOU AIRPORT review : 24 May 2008 : by Grant Macpherson

Customer Rating : 5/5

5 Star Rating

Guangzhou Airport, flew out of for the first time back to Helsinki instead of using Hong Kong. Smart and spacious and well organized as are most of the newer airports in China these days, sadly puts a lot of the main European and more so the American airports to shame. Sign posts and directions are clearly visible in English so getting around is not a problem. From checking into passing through security the process was fairly slick with no noticeable delays, some of the gates at the end of the piers are a good walk but a moving walkway covers most of the distance, assistance by way of golf carts are available. Not sure if it was the time of the day but there was plenty of seating available between the gates.


Guangzhou Airport review by G Bray

1 April 2008   Customer Rating : 3 Star Rating

Travelling domestically, I was checked in under a minute from walking in the door. Security was no hassle either moving through. Went to the lower gate lounge where I would be bussed to my distant awaiting aircraft. However, on arriving at the bottom at a small & poorer quality lounge, there was no means of going back up into the rest of the airport as the escalators were blocked off. Entire A320 plane load was put onto a single bus for the long distant ride across to the far side of the airport. Not very comfortable, especially for several elderly travellers I saw. Hopefully the expanded gates under construction will do away with these long bus transfers.






 
Earlier comments have been archived (ie. prior to the date of last comment above).




PAGE

1
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


 


top

back to top


Guangzhou Airport Reviews and Guangzhou Airport Passenger Opinions about Guangzhou Airport standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax