TUI Airways

✅ Trip Verified | Never again, hardly any legroom, seats were worn out, uncomfortable and almost no cushioning left. Hardly any storage in the seat pocket as they store lots of pointless magazines etc in there

Not Verified | The seat on the TUI Boeing 787-9 is very good after using 4 times long and short haul, I flew 9:30 to Jamaica in 2019 and the seat did get a bit cramped but that’s expected really after that time. The TV is acceptable but is not the biggest but does the job with an acceptable amount of content. The recline was pretty average. Overall the TUI Economy 787 seat was just above average quality and works great

Not Verified | Flight TOM136/137 to Phuket, Sound steady flight without turbulence etc, flight attendants good with free drinks and average food etc and clean cabin. 1 toilet in economy without light return flight. First time we have used Tui for long haul to Phuket, we have usually traveled to Bangkok with other carriers. So with regard to the seating, we were in seats 17a & 17b outbound and 20a & 20b inbound which is adjacent to the wing both ways. Found the seat structure ok, but the leg room compromised with the seat in fronts leg restricting space in what was a restricted leg room seat at best. Both seats were not what we expected for a long haul flight, more like the crampness you experience on short haul and quite poor at best. So all things considered would use alternative carriers as before and go via Bangkok and arrive more refreshed. With regard to the Boeing 787 extra measures to promote less jetlag ie mood lighting and more air etc, found this ineffective and couldn't sleep due to the crampness of the seat, so Dream on Tui.

✅ Trip Verified | Amazing seat 3A on Boeing 757-200, lots of room on a 4 hour flight TUI are very good the seats are spacious and comfortable. The only downside is that the table wobbled in its frame

Not Verified | Flew from Manchester to Egypt return on a Boeing 737-800, this has to be the most uncomfortable seats I have ever experienced on any airline and the seats are not very wide , I only have a 30 inch waist but felt cooped up. I paid for 'extra legroom' too. So glad that the flight wasn't longer than 6 hours. Will definitely not be travelling again with this airline. Flight was on time, aircraft was clean but the cabin crew came over as stand-offish. Poor choice of food too. The bacon ciabatta was truly dreadful and inedible. Never again would I fly with this so called airline

✅ Trip Verified | Our flight from Gatwick to Cancun was on a par with other carriers like Virgin, better than BA or budget carriers. Plane to Cancun was very new. Leg room was good enough for me (I'm 5'8"). Staff very friendly. Entertainment was good. Food wasn't great but I've never eaten excellent food in economy. Could have been more generous with drinks especially water but other than that it was a great flight.

✅ Trip Verified | The most uncomfortable seats I have ever experienced on any airline. I paid for 'extra legroom' too. So glad that the flight wasn't longer than 3 hours. Will definitely not be travelling again with this airline. Flight was on time, aircraft was clean but the cabin crew came over as stand-off ish. Poor choice of food too. The bacon ciabatta was truly dreadful and inedible. I'm not really that fussy about food but it was like eating raw lard. Absolutely dripping in it. When I asked to politely for a member of the cabin crew to change it for something else the response was very frosty. Perhaps a choice of sandwiches rather than just one (egg and tomato) would be an idea?