Southwest Airlines

The seats are small, cramped, and uncomfortable. By far the worst airline we have experienced. There are no inflight entertainment to past the time. The crew is unfriendly and not very helpful. The first come first serve policy is ridiculous and makes the entire seating experience worse.

Southwest's newer slimline seats are acceptable for short-haul flights. I am 6'1" and find the legroom to be on the better side of average. However, the seats are too narrow; there is no way to avoid shoulder cramps unless I bump into the person stuck in the middle seat. Seatback pockets are tight, but at least they are large enough to accommodate a headphone case.

Not having assigned seating is horrible with Southwest Airlines. Flying home my 8yr old had to sit alone because we couldn't find a seat together and the flight attendants were no help at all! Very uncomfortable, no leg room, the person I had to sit beside was constantly bumping me! Not happy at all