US Airways

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 24 reviews
3/10
3 star Skytrax Rating
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3/10

"Large lounge and convenient"

(United Kingdom)

Large lounge and convenient. Chips and snack mix left out that is pretty much it. Bar area has drinks for sale good selection of flavored coffees available for free. Lounge is impressive when entering then you notice that almost all seating is tattered and in need of repair. Staff is nice- though other lounge on Concourse B is more intimate with great staff. Noticed that lounge also has wrapped cheese crackers and other items. Someone continuously circled cleaning the space as well.
Lounge NameStar Gold Lounge
AirportCharlotte Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"the worst and most low-budget lounge that I've ever been to"

(United Kingdom)

This was the worst and most low-budget lounge that I've ever been to as a business class passenger! Upon arrival at the front desk you are asked if you would like to use the cocktail-bar. The lounge is huge. Plenty of seats and these are quite comfortable (the only good point about this lounge). you get free coffee tea tab water with loads of ice from a pitcher and free apples as well as some this unidentifiable mixture of small crackers pretzels etc. Yuk! Soft drinks or juices: Forget it! That's what you need your cocktail-bar voucher for. You have the choice of 1 (yes: one) free alcoholic drink soft drink or juice. If you want more grab your wallet and pay big time: A beer will cost you 8 bucks! A very limited choice of magazines (no newspapers!). If you have time in Charlotte International don't go to the US Airways Club and rather have a seat in one of the rocking chairs or have a snack in the excellent food court. It is better and cheaper!
AirportCharlotte Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"at times it gets very crowded and you may have trouble finding a seat"

(United Kingdom)

US Airways actually has 3 lounges at PHX as this is a hub. There are 2 on the second floor (Low-A gates and Low-B gates) and one on the concourse level (High-A gates). The High-A lounge is the newest but also the nicest - with a modern hi-end decor. Unfortunately at times it gets very crowded and you may have trouble finding a seat. All 3 lounges offer the same amenities - coffee tea soft drinks free of charge alcoholic beverages are for purchase only. There is a time appropriate range of snacks - pastries and fruit in the morning; cheese crackers chips and cookies at and after lunch hour. The "fresh baked" cookies are usually quite good. In the Low-A and Low-B lounges there are separate TV lounges. All 3 also have business centers and conference rooms available. All also have good views of the tarmac/gate areas. There is free wireless internet available via a monthly changing password. Staff here is generally senior and quite helpful. They can be great help in securing first class upgrades at the last minute - and will always offer to call gate agents to check on individual flight status.
AirportPhoenix Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no free internet"

(United Kingdom)

They only serve pretzels and some sort of vegetarian nut mix. Otherwise you can have a coffee or hot chocolate from the vending machine. Drinks costs five dollars and no free internet not even any desk top computer stations.
AirportBoston Logan Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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