US Airways

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 24 reviews
3/10
3 star Skytrax Rating
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2/10

"Terrible. No room to sit"

(United Kingdom)

Terrible. No room to sit. People allowed to use up sofa space with bags and no challenge from staff. Wifi too slow to be usable.
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"this room is a welcome relief from cell phones loud conversations etc"

(United States)

The club is very pleasant and what makes it worthwhile is a large quiet room with a sign stating no cell phones or loud conversations. It was actually quiet. A man was talking loudly on his phone and a staff member very professionally but very firmly asked him to go to the main lounge area as he was disturbing people in the quiet room. This room is a welcome relief from cell phones loud conversations etc. that can be jarring especially after a long international flight.
AirportCharlotte Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"In short do not pay to use this lounge"

(United Kingdom)

Travelling First Class Boston to Philadelphia on entering lounge advised that US Airways did not have a first class lounge in Boston and that this lounge was a pay lounge was advised that the lounge did not serve alcohol. The lounge had tea coffee and water if you required a soft drink you had to find someone to get it for you snack selection very limited and poor. In short do not pay to use this lounge.
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Friendly staff at reception desk"

(Canada)

Friendly staff at reception desk. Pleasant relaxing atmosphere though unable to see out of windows because of louvres. Very poor selection of magazines - not even their own inflight magazine. Simple snacks but plenty of snacks and beverages.
Lounge NameEnvoy Club
AirportPhoenix Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"pleasantly furnished though selection of free snacks is small"

(Brazil)

Pleasantly furnished though selection of free snacks is small. On an evening arrival we were given two vouchers for free "premium" drinks from the bar. When I went back for a second drink ready to pay for a bottled beer I found that draft beer was free (okay it was just Bud and Bud Light). Our US Airways flight's departure time was moved back from 1015pm to 11pm but before it was 10 pm there were announcements that the club was closing right at 10. One staff member went around shutting off the TVs when that time approached. We waited the rest of the time by the departure gate. WiFi access decent. Wish they had PCs to use.
Lounge NameEnvoy Club
AirportCharlotte Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a rather sad facility"

(United States)

A rather sad facility. Run down seating staff variably friendly or totally disinterested and more concerned with their personal affairs. Drinks and snacks a minimal offering. Frankly I often just sit in the terminal instead. Wouldn't waste my money for this.
AirportPhiladelphia Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"it was roomy and nearly-empty quiet room was nice"

(Brazil)

We arrived on international Envoy (Business) Class so had access to the lounge. It was roomy and nearly-empty quiet room was nice. Small selection of snacks coffee juice etc. No showers. Wi-Fi available but if you don't have a computer with you the only PCs available must be rented with a credit card. I didn't buy drinks at the bar.
AirportCharlotte Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"selection of free snacks fairly good"

(Brazil)

Small but comfortable a small selection of domestic beers and wines free (others for sale). Sandwiches from a restaurant downstairs were okay albeit a bit expensive. Selection of free snacks fairly good.
AirportWashington National Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"good selection of food"

(United States)

Envoy lounge at PHL above departure gates is excellent. Good selection of food (salads meats cheeses) adequate selection of drink. Staffed bar on 1 side self serve on the other. Only downside was the bartender he definitely needed coaching on how to work with people. Not a people person at all.
AirportPhiladelphia Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"membership is not particularly cheap and it offers less all the time"

(United Kingdom)

The membership is not particularly cheap and it offers less all the time. Selection of free coffees has been cut back and on this occasion the $12 salad was inedible (old) so was exchanged for a barely edible sandwich. Their food for purchase used to be good but no longer the case. Alcoholic drinks overpriced considering you already paid for the membership and staff friendly and helpful only when they feel like it. Restrooms often dirty.
AirportPhiladelphia Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Washrooms 12345
Staff Service 12345
no
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