Washington National Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 33 reviews
5/10
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9/10

"left the terminal very fast"

(Hungary)

Trip Verified | We arrived before some minutes 11 p.m. The aircraft stopped in the front terminal. I left the terminal very fast. My checked baggages waited for me. I caught the last Subway to city center.
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Staff 12345
yes
8/10

"no lines at any airline desk"

(United States)

Not Verified | Terminal A at DCA was extremely pleasant to travel through. Since it is based on the oldest terminal of the airport, it has an intimate feel in the check-in areas. I traveled with Air Canada, and in the morning I traveled there were no lines at any airline desk. TSA was smooth, with barely any passengers passing through the checkpoint. The boarding area is nice with a good number of shops, and there are many iPads throughout the terminal, which shows the airport’s effort to keep up with airport across the country in modernizing. For Air Canada from the DC area to Toronto, I think that DCA is the best airport to go through out of the three airports in the area.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"there is no common use lounge"

(France)

Trip Verified | Nice Airport, especially the landside with a great view on the airside. Nice place to eat at the airside, however there is no common use lounge, what a pity when you are not flying in business class. Ready to pay 40-50 USD to get access to a common lounge and be in a quiet area. Hope the airport authority will be more modern in their decision making.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"staff very nice and caring"

(United Kingdom)

I'll start by saying, Washington National airport is gorgeous. When you walk in to check-in it's very nice and clean. I was flying Southwest, and it was a quick line for check-in. I will say there wasn't really much shopping choice where I was. The staff was very nice and caring unlike some airport employees. If you want to go to DC fly to this airport.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"location is a plus traveling into DC"

(United States)

DCA is a good option if you only need a regional flight and can be a great option compared to Dulles. When the weather is poor, the central location of this airport on the seaboard is a drawback. Delays from weather quickly pile up here because they are limited by what airports are within range (a big storm can quickly knock several of the regional hubs like Atlanta out of service). You are better served using Dulles as an international or cross country traveller if only because you arent guaranteed to need a connection. As far as the airport goes, its clean and fairly modern. OK food, relatively comfortable for an older airport. Location is a plus if you are traveling into DC metro area.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"great asset is its location"

(United States)

This review is for Washington National Airport Terminal B-C; Terminal A is another matter. Washington Reagan's great asset is its location just 4 miles south of the city. Built in 1939, the airport has a small footprint and that makes things both very compact and somewhat limiting. Passenger drop-off and parking for Terminal B-C is very close and convenient. The terminal layout is highly logical and efficient, so check-in is easy and close to the gates. The airport is pre-9/11, so security sprawls out into the main concourse. Depending upon the time of day, there can be waits of more than 10 minutes, but since each pier has its own, the waits are seldom long. TSA Pre-Check is efficient and usually involves no wait or just a short term. Gates are very close by, hold areas can become congested. Ground operations can back up because the space is limited and most operations involve just one runway. Nevertheless, ground hold times are seldom very long. Arrival at Terminal B-C is a snap (at least until you get outside). Gates are a short walk from baggage claim. Bags are seldom delayed. Ground services are just outside. The small footprint of the airport means you've got a lot of pickups in a small area, so ground operations can get congested on the arrivals level. Washington's Metro is right at the airport and very tempting, but consider taxis or limos instead since Metro is undergoing a massive and highly disruptive construction project right now. Hint: If you're coming in during the evening and being met, arrange to meet on the departures level (two levels above arrivals), where there is no congestion. (Sorry, but this tactic doesn't work so well during the day.)
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Washington National Airport customer review

(United States)

Washington Reagan is the second-nicest airport in the USA. I only rate San Francisco's Terminal 2 (Virgin America hub) higher. Reagan is clean and modern. Despite being 15 years old or so it is kept immaculately clean. The architecture and layout are thoughtful. Well-designed for a pre-Sept 11th airport. The airport clubs are good but not great. The only real drawback are the TSA lines at peak times - Monday through Friday in the morning and in the evening (6am - 9am) (4.30pm to 7pm). I have probably flown out of this airport 400 times. One travelers' tip for departing travelers: Always check your airport. I recently had a mixed itinerary - out on IAD (Dulles) return to DCA. I showed up bleary eyed early at Reagan. I showed my itinerary to a United Airlines agent - she didn't catch my error either. Only when in the second line did I discover my mistake and hightail it to Dulles.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Washington National Airport customer review

(United States)

Great location if you are trying fly out of Washington DC. Check-in at the counter was pretty quick but if you wanted to check-in a bag the agent will tag it for you but you will need wheel it off of the scale to the check- in bag area. Thank goodness I had the TSA pre-check. If not the queue was extremely long. My gate was 11 and I did not see any flight monitors in the surrounding area to check for flight updates. Luckily I had my phone which told me that my gate was moved to 10. This airport is definitely old and needs to be updated. Only the convenience factor is the only reason to use this airport out of the DC area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Washington National Airport customer review

(United Kingdom)

I have used Regan many times and it is a fine airport but for one thing - the queues for security and the actually layout of the security areas. coupled with a number of staff who do not seem to know what work means. My most recent experience was last month when it took 40 minutes to get to departures amidst dozens of people becoming increasingly worried about missing their flight. Were it not for this my overall rating would be a lot higher and any recommendation I would make to other travellers would include being aware of these problems.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Washington National Airport customer review

(United Kingdom)

Terminal C US Airways. Kerb-side bag drop was fine. TSA were incredibly friendly and then fast and efficient in processing a busy queue. Food/drink outlets land- and air-side were fine. Pleasant experience no complaints.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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