Tokyo Haneda Airport

✅ Trip Verified | Haneda is a nice airport but immigration is hell, long lines, clearly show the Japanese slowness to adapt to any increase of the #of arrival If you fly in while low traffic. It is one of the best airport but not today as I will be losing 40 minutes to pass immigration.

Not Verified | Clean but queues are atrocious. Particularly immigration. 5 border agents for 1000+ people. Unfathomable that Japan thinks this is acceptable. They have 2x the number of desks for foreigners than residents, but literally 10x the wait times. It send the message that “we don’t want foreigners here”. Honestly would consider not going to Japan again because this 2+ hour wait has happened multiple times.

✅ Trip Verified | Toyko's 2nd airport, smaller and closer to the city. Arrival process OK but suffered from being rather manual with queues for immigration and then passport control despite offering "on-line" advanced registration. Baggage reclaim quite quick. Excellent transport links by bus, train or taxi, clear signs in Japanese and English. Ticket Machines for trains ONLY take cash but do give change and are fantastic value for money. Leaving Japan the process is very speedy with Bag Drop etc and then Security and automated passport gates. There is a cafe on the Arrivals Level if you arrive too early to check-in or are waiting to be picked up on arrival. Within the terminal is the usual array of shops and eating places focused more on the regional/local travellers rather than the full Duty Free range of goods you might find elsewhere in the region. Reasonable seating near the departure gates and overall quite quick turnround of planes.

✅ Trip Verified | Passengers entering Japan are encouraged to complete an online Visit Japan questionnaire with all personal data apparently to facilitate and speed up arrival at Haneda. It is a complete and utter waste of time, and the Japanese Immigration system has travelled back to a period that is beyond silly. All "Foreigners" (announced at a high volume) have to attach themselves to a snaking line that makes no sense. Any benefits afforded to Business Class travel are not provided at this airport: "you are a foreigner". My travelling companion, who is Japanese, sailed through to baggage collection within minutes, whereas I, a "foreigner", traipsed through 45 minutes of nonsense before reaching an immigration officer, having diligently completed the "Visit Japan" online site and obtained my QR code. A complete and utter waste of time, and utterly pointless. Please someone, at Visit Japan and or Immigration, review what this is about. Please someone at Visit Japan and or Immigration, go and have a look onsite and see what utter nonsense you have created. Please someone at Visit Japan or Immigration provide a benefit to those of us who have paid Business Class fares and receive no Fast Track facility, which is the norm in airports across the world. Truly frustrating and disappointing.

✅ Trip Verified | Departing from Terminal 2 for a domestic flight. The airport was well connected with the public bus and train. The terminal, in general, was clean, modern and efficient. Check in was fast, and completely automatic via machines, with ground staff was ready to help. Surprising no long queue at the security and everything was smooth. There were numerous comfy seats available for passengers. Shopping and dining were also really good, and at reasonable price.

✅ Trip Verified | Terminal 3 International. The arrivals hall was a long walk from the gate to customs and immigration – but aided by moving walkways and wide corridors. Baggage collection was very rapid, and despite the enormous volume of passengers, clearance through immigration was super-efficient with lots of staff ushering passengers to the right lanes. Departure was a similar experience, with long queues being very effectively managed by extremely helpful staff. The free wi-fi is fast and effective throughout the airport. Most of the food and beverage options “land-side” are for Japanese or Asian food – all of which are a bit pricey. There is also a very good outdoor viewing deck (a rarity these days!) Airside, there are lots of shops and food outlets – much more than the land-side offerings. Importantly, the terminal offers a large, open space with heaps of charging stations and comfortable seating. PA announcements are clear and in multiple languages. One word of caution: walking from the central area to the boarding gates can take as much as 15 minutes, so factor this into your timing.

✅ Trip Verified | I want to make a sincere gratefulness to your information service staff. I recently lost my passport on 23:55 4 Feb 2024 and boarding pass before the security check. Since it was late at night and the information kiosk on departure lobby was closed, I called the hotline (2132), a kind lady staff (name as Kuje?) who checked for me again and again if any lost report. She also suggest me to contach to related staff. THE PASSPORT WAS FINALLY FOUND. Thank you (Kuje San). いつもありがとうございます! I hope this message could be read by you. Cheers from Hong Kong!

✅ Trip Verified | My review is for international travel into Terminal 3 and domestic out of Terminal 1. There is a customs rule there that all international checked baggage has to be picked up and rechecked in again. This means that connections are inconvenient. Actually the airport is not designed for this rule, so be prepared for overcrowded public facilities and difficulties with overnight connections. This means every old fashioned seat and bench in the airport having people sleeping on them and no availability of charging points, or much else. Very few cafes or restaurants are open 24 hrs. However it is a clean airport and staff are nice, like most Japanese people in customer service roles.

✅ Trip Verified | For a first world international airport servicing on of the major cities of Asia, it was the most poorly serviced and overloaded airports I’ve ever experienced. Regional Australian and US airports had better facilities, retail & food outlets. One convenience store airside for the whole airport. The ANA business class lounge while large was overcrowded and very poorly configured / equipped. Pick up the standard Haneda! It was neat clean and tidy.

✅ Trip Verified |  The airport is not ready to receive the influx of tourists. Majority of the restaurants and shops are before custom checks and they were not open for the morning flights. Our flight was at 9 am and there were other flights too but all shops were closed except for 1. It would be ridiculous to expect passengers to eat at the hotel before departing to the airport. It’s even more ridiculous after clearing customs. 2-3 cafes/ shops were opened to handle the hundreds or maybe even 1000 tourists so the queues to get food was unimaginable. The duty free shops and other shops were opened only at 7.30 ish so again, tourists flooded the shops and queues were again unimaginable. It’s summer in Tokyo, hot and humid and the air conditioning in the airport is hardly turned on.