Tokyo Haneda Airport

✅ Trip Verified | My review is for international travel into Terminal 3 and domestic out of Terminal 1. There is a customs rule there that all international checked baggage has to be picked up and rechecked in again. This means that connections are inconvenient. Actually the airport is not designed for this rule, so be prepared for overcrowded public facilities and difficulties with overnight connections. This means every old fashioned seat and bench in the airport having people sleeping on them and no availability of charging points, or much else. Very few cafes or restaurants are open 24 hrs. However it is a clean airport and staff are nice, like most Japanese people in customer service roles.

✅ Trip Verified | For a first world international airport servicing on of the major cities of Asia, it was the most poorly serviced and overloaded airports I’ve ever experienced. Regional Australian and US airports had better facilities, retail & food outlets. One convenience store airside for the whole airport. The ANA business class lounge while large was overcrowded and very poorly configured / equipped. Pick up the standard Haneda! It was neat clean and tidy.

✅ Trip Verified |  The airport is not ready to receive the influx of tourists. Majority of the restaurants and shops are before custom checks and they were not open for the morning flights. Our flight was at 9 am and there were other flights too but all shops were closed except for 1. It would be ridiculous to expect passengers to eat at the hotel before departing to the airport. It’s even more ridiculous after clearing customs. 2-3 cafes/ shops were opened to handle the hundreds or maybe even 1000 tourists so the queues to get food was unimaginable. The duty free shops and other shops were opened only at 7.30 ish so again, tourists flooded the shops and queues were again unimaginable. It’s summer in Tokyo, hot and humid and the air conditioning in the airport is hardly turned on.

Not Verified | Departure is a nightmare at this airport. The queues were wrapping around the terminal! Only 2 counters open for security at the end of the long queue we had joined! It makes no sense as the rest of the process is fully automated and working well. All up it took us 1.5 hours to get through to the departure gates.

✅ Trip Verified | This is the worst airport I have ever experienced and I am a frequent traveller. The immigration hall at Haneda Terminal 3 is farcical. It gives a very bad first impression of Japan. The queue itself is a complete joke. No order, lines joining up with other lines, immigration staff screaming at visitors whilst they rush Japanese nationals through. Took us 3 hours to transfer through. They had us all jammed together for all of that time in a boiling hot hall. Immigration hall from hell.

✅ Trip Verified | The staff yell at me because I took a picture and video about the airport. It is ridiculous the international airport prohibits people taking pictures and videos. And there is no sign saying no pics and videos. The line is ridiculous long and I’m waiting about 2 hours for transit. It is a really bad experience when you got off the airplane and waiting and waiting, then somebody yells at you in Japanese. I don’t even know a word of Japanese. The employees in this airport need to make some improvements and at least know how to treat people politely.

Not Verified | My departure was on 22 April 2023 0040hrs. The immigration queue was so long. Most of the restaurants were closed by 11pm. This is not the standard of an international airport. Japan should be ashamed of this airport.

✅ Trip Verified | The misorganization is huge, the waiting lines are endless, the check in desks/ bags drop are very few , and the security control has only few machines working for some thousands people currently on waiting line.

✅ Trip Verified | Arrived at the arrival hall at 6.10 am, with many flights arrival, only 10 customs counter is open. Staff did not provide elderly with any priority assistance. Has been in the line for 1.5 hours, and still not anyway near the customs counter. Be prepared for a 3 hour wait.

✅ Trip Verified | I landed at Haneda airport on 27th March around 10pm and immigration took hours. It was chaotic with hardly few counters open. I do hope Haneda airport authorities will look into this matter and make suitable arrangements for additional immigration counters during peak hours.