Tokyo Haneda Airport

Not Verified | Departure is a nightmare at this airport. The queues were wrapping around the terminal! Only 2 counters open for security at the end of the long queue we had joined! It makes no sense as the rest of the process is fully automated and working well. All up it took us 1.5 hours to get through to the departure gates.

✅ Trip Verified | This is the worst airport I have ever experienced and I am a frequent traveller. The immigration hall at Haneda Terminal 3 is farcical. It gives a very bad first impression of Japan. The queue itself is a complete joke. No order, lines joining up with other lines, immigration staff screaming at visitors whilst they rush Japanese nationals through. Took us 3 hours to transfer through. They had us all jammed together for all of that time in a boiling hot hall. Immigration hall from hell.

✅ Trip Verified | The staff yell at me because I took a picture and video about the airport. It is ridiculous the international airport prohibits people taking pictures and videos. And there is no sign saying no pics and videos. The line is ridiculous long and I’m waiting about 2 hours for transit. It is a really bad experience when you got off the airplane and waiting and waiting, then somebody yells at you in Japanese. I don’t even know a word of Japanese. The employees in this airport need to make some improvements and at least know how to treat people politely.

Not Verified | My departure was on 22 April 2023 0040hrs. The immigration queue was so long. Most of the restaurants were closed by 11pm. This is not the standard of an international airport. Japan should be ashamed of this airport.

✅ Trip Verified | The misorganization is huge, the waiting lines are endless, the check in desks/ bags drop are very few , and the security control has only few machines working for some thousands people currently on waiting line.

✅ Trip Verified | Arrived at the arrival hall at 6.10 am, with many flights arrival, only 10 customs counter is open. Staff did not provide elderly with any priority assistance. Has been in the line for 1.5 hours, and still not anyway near the customs counter. Be prepared for a 3 hour wait.

✅ Trip Verified | I landed at Haneda airport on 27th March around 10pm and immigration took hours. It was chaotic with hardly few counters open. I do hope Haneda airport authorities will look into this matter and make suitable arrangements for additional immigration counters during peak hours.

Not Verified | This airport was good! The airport staff was very humble and the shops were fine. The foods were so good.

Not Verified | Most food outlets closed all day. The remainder mostly closed by 8pm, and none open after 10pm. Advertised ‘24 hours fast food’ all closed by 9pm. Airside ‘all day sky dining’ closed 10pm and had basically run out of food before 9:30pm. How is a traveller meant to feed themselves and their family when departing on a late flight? A well presented and operated airport in every other respect but not having. available food is a reflection of very bad management. So many hangry passengers. If you are catching a late flight watch out!

Not Verified | Very disappointed with facilities at this airport. All bar one food outlet closed at 8.00pm, and the one that was open stopped at 9.00pm, with people queuing still. Given flights are leaving at 11.00pm at night and later, and you are required to be there 3 hours early, the expectation is you can pick up a snack before boarding your flight.