Tbilisi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 41 reviews
4/10
No Skytrax Rating
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2/10

"staff the rudest I’ve encountered"

(United States)

Not Verified | The staff at the airport is perhaps the rudest I’ve encountered in my life. They haven’t been properly trained on how to treat visitors. They yell and talk to people like they are dogs. The country was a wonderful place to visit full of good people, however the men checking your bags are hateful, condescending and outright disrespectful. I don’t mind it I can take it but to talk to my wife the way they did is unacceptable. Low quality, ignorant staff, it’s a horrible representation of such a beautiful country to deal with these people.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Staff are very rude"

(Philippines)

Trip Verified | Staff are very rude. They checked me thoroughly and ask to open my bag and not to touch anything, i was just standing there and they are also checking the other passengers coming, after 15 mins i ask the security if i can go and get my bag she said “oh, yes you can, i forgot”. She made me wait for nothing. They have an overpriced for their food inside the airport. I will share this experience to my colleagues and other friends.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

“airport is clean”

(Portugal)

Trip Verified | The airport is clean, very functional and not too big to the point it becomes customer unfriendly. As expected most products available to buy are well overpriced. Passport control and security was a breeze.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"staff attitude towards me was unacceptable"

(Iran)

Trip Verified | Small airport with no arrival duty free shop. Passport control staff attitude towards me was unacceptable. Had a valid 2-year multiple entry Schengen visa in my passport, but they asked me to show them the money I had with me, along with my return ticket and my hotel reservation. While leaving the country, I noticed filthy toilets and very few options of restaurants.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"seems to be run by a cartel"

(United Kingdom)

Trip Verified | Modern airport generally fine. On arrival the taxi situation is uncontrolled resulting in rip-off cabs (I ended up angrily being demanded 100 GEL on arrival in Tbilisi for a 20 GEL journey). They seem to try to block Bolt which doesn’t seem to work. On departure good luck finding a coffee for less than $6 in any café - seems to be run by a cartel.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"staff are very unprofessional and rude"

(Mexico)

Trip Verified | Awful experience, staff are very unprofessional and rude. They behave in a very bad manner, not making you feel welcome at all. Immigration officers are very nasty and unfriendly.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"how rude and unprofessional"

(United Arab Emirates)

Trip Verified | Reading all the bad reviews I cannot help but agree on how rude and unprofessional the airport staff is. Check in staff eating pumpkin seeds, security staff with a massive ego, and immigration officers acting in a disrespectful manner. Even the food and beverage staff have no clue about service and hospitality. Being such a beautiful tourist destination, you would think service is a priority, but we found it very disappointing. Good food, great nature, and not the warmest people.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"Clean and overall good experience"

(Georgia)

Trip Verified | Clean and overall good experience, but somehow airport terminal need to be renovated. Airport staff very friendly and helpful! Most important in pandemic situation, the airport has good precautions.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"it is by far the most unorganised airport"

(Finland)

This airport is not a nice remnant of the Soviet Union. I have traveled to around 50 countries of which a number have ranked as the least developed in the world. I have been at Tbilisi airport almost 40 times and it is by far the most unorganised airport with staff members at the security who have not been trained in customer service. The security officers at the airport at best are decent and at worst highly rude. They start barking in Georgian to international passengers even though clearly these passengers do not speak any Georgian. The staff members in general do not respond to greetings or take eye contact. How this airport operates reflects somewhat how the Georgian system operates at worst but the employees at the airport do not reflect the Georgian people in general, who are among the most welcoming, warm and friendly that I have met anywhere in the world.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Airport has been renovated and it shows off well"

(Netherlands)

Trip Verified | Georgia's main Airport has been renovated and it shows off well, things are however not equally good. There's an abundance of duty-free stores, but not enough seating. Seating itself is comfortable tho. Staff was friendly and correct. Border control is slow but friendly, in my case it took 5 minutes and they'll thoroughly check your passport and covid documents. Transportation to Tbilisi city is best organized in advance or by apps like Yandex. Local taxi drivers try to massively overcharge. All in all a good enough experience.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1 to 10 of 41 Reviews