Shanghai Hongqiao Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 28 reviews
6/10
4 star Skytrax Rating
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9/10

Shanghai Hongqiao Airport customer review

(China)

As a frequent business traveller I usually depart from T2. It's easily accessed from home and very much efficient during self-check in process especially for routes between Shanghai and Beijing Guangzhou and Shenzhen respectively. Security check normally takes less than 15 minutes at peak hours. Overall it would be better to be described as a big Plaza rather than an international airport including shopping short-break various food selection recreation and a most fashionable gallery at both departure and arrival lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Shanghai Hongqiao Airport customer review

(Australia)

This is a tale of two terminals terminal 1 is now reduced to short international routes to Hong Kong Seoul and Tokyo and domestic flights operated by China's LCC Spring Air-it is old and dingy and I question why it is still in use. Terminal 2 on the other hand follows the trend in new airport design in that it is a huge shopping outlet that happens to have planes arriving and departing. Hongqaio is a multiple transport terminal having planes trains and buses all operating from the complex. Recently arrived from Qingdao and connected to a bus to the city of Sheng Ze in Jiangsu province. It is a really long walk from the arrival gate via the baggage carousel to the bus in fact it is quite a hike with limited travelators however one can stop for refreshment at one of dozens of food outlets along the way one can have Starbucks Costa KFC Ramen Noodles in fact anything that appeals to tastes to both locals or expats. Signage is good so no danger of getting lost. Shanghai Hongqaio is easily accessible from downtown by taxi or line 10 or line 2 of the subway for the budget conscious traveller-there is also a Railway station if you need to connect to a High Speed train. Terminal 2 ticks all the boxes of a modern airport large amounts of retail outlets food everywhere for all tastes sky high prices plenty of seats lots of announcements in Chinese followed by English long distances to gates although you can hire a golf buggy for 10yuan about $1.70. Great improvement over terminal 1.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Shanghai Hongqiao Airport customer review

(Hong Kong)

Hongqiao Terminal 1 is a small and mundane airport. If arriving by Line 10 of the Metro you wouldn't think you're entering an airport. Check-in and going through immigration were quite fast. Retail establishments on the premises including restaurants are limited. If your flight is delayed as mine was and you didn't bring anything to occupy yourself you'll be bored out of your wits.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Shanghai Hongqiao Airport customer review

(Israel)

New terminal modern friendly and comfortable for passengers. Services are fast and good location - near train station. Just take in consideration that the building is very big and takes time to go from one side to another.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Shanghai Hongqiao Airport customer review

(China)

Terminal 2 is spacious user-friendly has a Metro Station for passengers to go to and from most parts of Shanghai. This helps in cutting down the long lines for Taxis - a major problem for people using the old Terminal (Terminal 1). Only complaint: When our Shanghai Airlines plane arrived it stopped at the opposite end of the Airport from Terminal 2. All passengers were made to get on a Bus which took another 15 minutes going along the perimeter of the Airport to get us to Terminal 2. Very unexpected and quite unacceptable for such a modern Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Shanghai Hongqiao Airport customer review

You can see the age with this airport. Baggage area was complete chaos with very little room to stand and see if your luggage is coming through. Bathrooms were a bit scary. I would recommend making extra time going through security they were very thorough with their search and searched all the bags in our group including taking out a book and fanning through it. Not much to eat or do after you pass through security so just had instant noodles with the hot water stations located everywhere. Not the worst airport I have been in but still not the best.
no
3/10

Shanghai Hongqiao Airport customer review

I had to use Shanghai Hongqiao for a connecting flight. However although having booked both flights at the same time with the same company you have to take care of your luggage. That means you need at least an hour between your two flights as you have to go to baggage claim and check-in afterwards. I'm glad a friend had warned me otherwise I'd have lost my luggage. On top of that there were very long queues (luckily I was late enough to pass before everyone). Due to it's location Hongqiao may be a very convenient airport but next time for a connection I'll pay a bit more and use another airport.
no
3/10

Shanghai Hongqiao Airport customer review

Used Shanghai Hongqiao on a weekday. Was advised to travel via Air China (Y class) and glad I did it. Check in counters for Air China is for Air China only whereas other airlines such as China Eastern Shandong Hainan etc are sharing a check in counters. Therefore their Qs are much longer. Gave priority to us when clearing immigrations due to travelling in family with infants. Airport was busy as there is a departure flight every 5 mins. Not much shops/eating outlets. Trolleys are provided free. Drinking water (both hot and cold) were provided. Overall a simple airport.
no
4/10

Shanghai Hongqiao Airport customer review

Well departing area outside the airport is terrible (Terminal A) many cars taxis parking on the passing lane. But inside quite nice hall very clear signed. Very efficient passport control and security check with nice people. Limited shopping area but enough for the second airport in Shanghai international standard overall.
no
3/10

Shanghai Hongqiao Airport customer review

The taxi situation at Hongqaio is still the same I queued for 35 minutes for a 10 minute taxi ride. I have been coming to China for 4 years and still fell for the " dodgy" taxi driver who because I am "foreign" wanted to charge a huge fare. I had none of it so he put me in a regular taxi to take me to my hotel. If my chinese was better I would ride the bus which would be cheaper. Hongqaio airport apart from this is good lots of places to have a coffee and sandwich ( at western prices of course!). Main problem is with only one runway lots of hassles taking off on time. Apart from this it is good easy to get to staff are helpful and whilst security is strict they are not unpleasant you smile at them and they will smile at you.
no
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