Santo Domingo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 11 reviews
6/10
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1/10

"Staff didn’t care"

(United States)

Not Verified | Drove here from Casa De Campo with some buddies returning from a golf trip. Myself and a friend walked through security holding our money in our hands. We were then questioned in a side room where they laid down the money on a table that was completely broken. A young security guard then took $100 from us and told us we were OK to proceed. Also there was about 50 people trying to fill out the customs card and the pens didn’t work. Staff didn’t care. We then had lunch as was told were not able to leave a tip on a credit card. Cash only tips they said. Felt very unsafe and abused by staff here. I hope I never have to go back. Place is a joke.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"it used to be so good"

(Dominican Republic)

Trip Verified | SDQ has become a nightmare for Dominican residents leaving. Now you need much more time as you are sent from one person to another to have the residency card photographed and then another person to have your ID checked and finally another person to stamp the passport. Worse for people who are paying the penalty charge for staying longer than a month. Once through, the lounges are basic in the extreme, duty free items, except some alcohol more expensive than the Santo Domingo stores and the process of loading passengers on board chaotic, it used to be so good but no longer.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"absolutely nothing was open"

(United Kingdom)

Arrived at night to Santo Domingo Airport and absolutely nothing was open. No shops, no bars, no food, nothing. For me, and the other hungry, tired people on the flight, this was awful. We had been on a flight for at least 11 hours with little food served on the plane, and then we landed in transit, and there was nothing we could get to eat or drink here either. Ok, it was night time, but many airports have places open at night as airports should function 24/7. The airport (especially the toilets) was filthy also. The staff were quite friendly, but they spoke no English whatsoever. And the signs were not very clear.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

Santo Domingo Airport customer review

(United States)

Excellent both coming and going. Good selection of shops and restaurants. Layout easy to navigate. Well- signposted in both Spanish and English. Clean throughout. Ample restroom facilities. Best of all the passport/customs control personnel both "incoming" and "outgoing" are courteous efficient and multilingual. They smile - I hope they can give US officers the basic lesson 1: Corners of mouth go up not down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Santo Domingo Airport customer review

(United States)

Overall an excellent airport. Coming in and going out immigration was fast efficient and friendly. The airport is very clean and well-laid out for its size and does not feel crowded at all. Decent choice of shops and places to eat.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Santo Domingo Airport customer review

(United States)

The Americas International Airport is one of the best airports I have visited! For being the main airport of a Caribbean nation it is well kept. Air conditioning works throughout all terminals bathroom are clean many options for food and drinking. The immigration process is not bad at all. Everything is done quickly. The airport is well decorated and modern. Duty free shops are available as well as currency exchange. Military presence can be significant. Is a small and efficient airport with no huge terminal where u have to walk endlessly to reach your gate!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Santo Domingo Airport customer review

I am surprised that no one has written about this great little airport just outside the capital of the Dominican Republic Santo Domingo - it is a little gem with very few faults although the main airline AA has appalling service. the airconditioning works well the toilets are clean there are good fast food outlets and ample parking. Departing is simple and the immigration is well set out and also arrivals are good there is a duty free shop on arrival but sometimes the bags are slow getting from the plane to the carousel - best to keep valuables in the hand luggage. Outside the taxis have a monopoly and there are no buses here into the city - they are 15 minutes walk away.
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na

Santo Domingo Airport customer review

Santo Domingo Las Americas is over all a nice airport. Quite new and clean. The departure area has shops and bars. Immigration is quite fast for a Caribbean airport and the waiting time is much less than in most US airports these days. Be prepared to have USD 10-- change ready for the tourist card. Every Non Dominican has to pay it. They take US cash only so visitors from other areas should have some change in USD to avoid a longer waiting time at the bank. However if you flight is early do not expect that it may approach the gate right away. Already waited for 30 minutes in the plane standing on the ramp/apron as there was nobody to move the equipment blocking the gate out of the way.
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na

Santo Domingo Airport customer review

Las Americas International Airport is the principal airport of the Dominican Republic facilities are nice and convenient very clean and people is very friendly. For US Citizen there is inbound tourist card charge of US$10.00 and a US$20.00 departure tax normally collected on your travel ticket unless indicated differently then you need to pay in cash at the check in counter. Above taxes are paid at all Dominican Republic's airports.
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na

Santo Domingo Airport customer review

Santo Domingo International airport is an excellent gate not only to Dominican Republic but also to those intended to travel to Haiti and are afraid about high rates there. Las Americas airport is well organized very well linked with Santo Domingo and even only two miles away from Boca Chica a nice white-sand beach where to take a drink before checking in. This may sound strange but believe me it's a relaxing experience.
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