Ponta Delgada Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 19 reviews
6/10
No Skytrax Rating
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2/10

"Ridiculous behaviour of customs"

(Netherlands)

Trip Verified | Ridiculous behaviour of customs at Azores airport. Checking in 2 persons with 2 identical travel-rods and having 1 refused as hand luggage and forcing the traveller to pay an additional €65. Since when do the rules change from the flight towards flight leaving. Colleagues even tried to correct the lady because they did not agree, but she refuses to correct her mistake.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"very clean facilities"

(Portugal)

Trip Verified | Such a small airport. But perfectly sized for the amount of people and traffic. Nice staff and very clean facilities. Just need to ensure there are some drinks and food available past security, as the drink vending machine was broken!
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"Very convenient airport"

(Portugal)

Trip Verified | Very convenient airport, as it is not very large. Signs are clear, getting to and from the airport is easy too. Shops are available, post office included. The terminal is clean.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"excellent small airport"

(United States)

Trip Verified | Excellent small airport. Arrived from JFK and departed to JFK (homepoint DTW). Arrival: It was raining, so as a courtesy, we were bussed to terminal (ride 2 minutes). Passage through passport control took 3 minutes. The passport control officer smiled and welcomed me. Ample shops landside; I was able to buy postcards and stamps to mail them to friends. Taxicabs to town do not have meters; rate is fixed at 10 euros. Careful driver, clean taxicab. Departure: 4 minutes at security; 2 minutes at passport control. Passport control officer smiled again (why are US CBP personnel so unable to master the skill of smiling?). Airside, only 1 tiny snack shop. Lovely sunny morning, so we walked a few feet on tarmac and up staircase into airplane.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
6/10

"staff are not even remotely nice"

(Portugal)

Verified Review | Small airport, well organized and easy to get around. The staff are not even remotely nice and not very fast at handling all the procedures. The terminal is nice, clean but lacking heavily on options to eat, specially after going through security. Not enough places to sit and waiting areas are small.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"fairly organized and clean"

(Portugal)

Verified Review | Airport is small and fairly organized and clean. There are not sufficient places to park to leave or pick up passengers and Public transport is terrible, close to non existent. You have the usual taxi service, you have a very small bus that connects to some hotels but if you live in the city or if you just want to commute to the city centre to then take a bus an hotel out of town, you are out of luck. It is absolutely shameful that you need to insert a coin to get a cart, you do get it when you return the luggage cart but if you don't have local currency with you, you are out of luck. Staff are friendly enough. Almost no places to eat or drink anything, very bad in this respect. The lines for security were far too big and took far too much time for such a small number of passengers. The waiting area is clean and nice but it is far too small. Luggage delivery usually takes too much time and I can't say things are well organized. Decent place but nothing special.
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"it is clean, convenient and easy to get around"

(Portugal)

Verified Review | This is a very small airport but it is clean, convenient and easy to get around. Passing through security was a breeze, no big queues to wait at. The waiting room was easy to find and it was nice, clean and comfortable. There isn't many places to eat or shop but I really don't care for that. Airport staff was ok, they aren't the friendliest out there but they weren't rude either. It is a shame there is no public transport access to the airport except for a mini bus that links to the major hotels but not to the city.
Experience At AirportArrival and Departure
Date VisitFebruary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"there are a quite a few problems with it"

(Portugal)

Verified Review | Well, this a small airport, reasonably well kept but small. Arriving was easy and dropping off the luggage was a fast process as well as paying for excess luggage and going through security. The airport was clean and it looks nice but there are a quite a few problems with it: Foods and drinks are expensive and the offer is small. Waiting rooms are very small, not much in terms of shopping. Don't know any other airport that requires you to insert a coin to use the carts/trolleys. And finally, at the arrival, it was terrible. There were just 4 flights at that time and still people had no place to be while waiting for their luggage, I couldn't even get an eye on the convier belt and it was very hard to notice my bag let alone get to it. Some people couldn't even get a trolley for the luggage as they weren't nearly enough. It was very bad to walk amongst that people in such a crowded place with the luggage and I must confess I have been to much bigger airports like Frankfurt, Haneda or Kansai and never felt so crowded. People working in the airport were professional but not much in the way of nice. They could do so much better.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"everything was clean and organized"

(Portugal)

Verified Review | The airport was a bit crowded and it is small but everything was clean and organized. Boarding was simple and easy. One negative aspect was the security officer at the X-ray machine, he was quite rude and unprofessional. I had forgotten my swiss in my carry on and instead of asking me to remove it, he insisted in opening my bag and going to all my belongings himself. I offered to find what he was looking for, another security officer remembered him that it would be better and faster if I did it but he insisted in going through my stuff. I am not sure but I would say this is incorrect and probably illegal as the security officer should never go through the belongings of a passenger. In every other airport where my bag need to be check, they always asked me to open it and to remove the items so they could watch it. It almost seemed as if the security officer was enjoying going through my stuff and exposing it to everyone.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"staff aren't friendly"

(Portugal)

Verified Review | Ponta Delgada is a small airport. If you have to stay for more than 1 or 2 hours you are out of luck. Almost no places to spend your time, few options to have a drink or something to eat and no wifi. Staff aren't friendly nor are they efficient or helpful. Check in and boarding takes abnormal amounts of time for such a small amount of passengers to take care and sometimes people don't even respect the check in queues and the staff don't care. You are on your own. Waiting rooms are small and with inadequate seating. Cleanliness could be much better and strangely I couldn't find any place to place my suggestions. To get a luggage cart you need to deposit a coin, this is not practical as many flyers don't have local currency on arrival and there is no place to exchange your currency for the local one at the airport. I have travelled a bit and never found another airport where I had to deposit money to have a trolley, this is even a bit offensive, not sure if they are afraid I might steal their carts.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
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