"Terrible staff at the passport control"
F Petrov (Russian Federation)
✅ Trip Verified | Terrible staff at the passport control! The woman was yelling at me and calling me names for no reason! So much for "the country of smiles". The area after passport control has no money exchange, so I have to take local currency home. Also there are a lot of flies in the airport and air conditioning is weak. I will never use this airport again and will think twice about visiting this country again.
|Experience At Airport||Arrival and Departure|
|Date Visit||January 2020|
|Type Of Traveller||Couple Leisure|
"Sort this shambles out!"
Philip Ferguson (United Kingdom)
Not Verified | Twice I’ve flown into U-Tapao airport now and twice had to face the longest immigration queue I’ve ever known bar MIA. Absolutely pathetic to have 5 staff manning the immigration when three flights have all landed at the same time. Over an hour into the queue and still nowhere close to getting through immigration. Had this been a one off, I wouldn’t have wrote this review, however as this is the second time I’ve faced the same immigration queue hell after both flights. I feel this needs highlighting. It’s pathetic and you’re made to feel no better than cattle. Sort this shambles out!
|Experience At Airport||Arrival Only|
|Date Visit||September 2019|
|Type Of Traveller||Solo Leisure|
"bus to & from the plane"
Michel D'Azur (Thailand)
Not Verified | At last our local airport features nonstop rotations from Europe, operated by TUI UK, using B788 dreamliners, routes are : BHX, LGW & MAN. Unfortunately the embarking & disembarking passengers still get transported by bus to & from the plane. Let's hope that some more airlines will open up this airport to more intercontinental & domestic destinations. As for public transportation, very little has been done in that respect, due to some taxi/limo lobby wanting to draw the blanket to itself. There is however a manned booth of BH Rayong bus Co, alas the agent speaks no English and, discourages foreigners to travel on their buses, thus mostly Thai people know about this cheap transit system to : Rayong, Trat, Pattaya, Si Racha & Chonburi.
"a relaxing experience"
Richard Woodhead (Thailand)
✅ Trip Verified | This is a tiny and very old terminal. There is a new domestic terminal next door. Walk 10 meters to check in desks and a further 20 to immigration control. The lounge looks onto the airfield and was partly full of very noisy Chinese tour groups. Once they left the few passengers to Doha were free to spread out and relax. A small kiosk sold packaged snacks and canned drinks. There was a small kiosk selling Thai Airforce caps and things - this is an army base. Quick bus transfer to plane. All in all a relaxing experience much preferable to either of the huge impersonable Bangkok airports. As a resident of Pattaya City only 35 minutes travel time. Really appreciate Qatar Airways opening services to this port.
|Experience At Airport||Departure Only|
|Date Visit||May 2018|
|Type Of Traveller||Solo Leisure|
"no explanation, no excuse"
1 reviews F Orme (Thailand)
✅ Verified Review | Flight FD 204 with AirAsia from Singapore to Utapao, Thailand arrived on time. After leaving the plane was transferred by bus to the arrival hall. Then on to a line of about 180 passengers outside on the airfield in three rows in front of six immigration desks. Only four immigration officers of six possible were operating. Waiting time 90 minutes from 3.30 pm to 5 pm. No explanation, no excuse, only stupid announcements, nothing related to the chaos in front of the immigration desks. This airport is to avoid in any case.