Nairobi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 74 reviews
3/10
No Skytrax Rating
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2/10

Nairobi Airport customer review

I use JKIA at least twice a month. Not a very pleasant airport - as I am a frequent flyer I usually head directly to the lounge as there is not much to do. There are a number of duty free shops but they all offer more or less the same (they all belong to the same 3 companies). It needs to be noted that alcohol is quite cheap in those shops though. There is no proper restaurant only 3 cafeterias offering snacks. The best place to eat is probably Java House at Gate 14 which has quite good food. The biggest problem as highlighted by so many others is seating. For such a big airport there is absolutely insufficient seating. Also boarding gates much too small to seat people boarding big planes (i.e. with more than 120 seats).
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2/10

Nairobi Airport customer review

Jomo Kenyatta International Airport is in dire need of a face-lift. As I approached the airport staff upon disembarking from the plane the lights along the corridor were glum and a sombre mood existed in terms of passenger variety especially with the lack of proper seating signs and most importantly modesty and flare with which airports are supposed to define a country. Security is quite good but the luggage conveyors need to be quickly fed and this suggests to me that there is a boardroom feud amongst luggage handlers or something similar as to which a huge air of discontent lies with this airport's workers. To my knowledge this airport generates more than 2.5million passengers annually and it has a vital geographic location which serves African routes very well. Surely improve the airport in terms of appeal and efficiency.
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2/10

Nairobi Airport customer review

In transit from LHR to EBB and return the most startling thing to find is the lack of seats. Why not put more seats in the airport?!! There were people strewn all over the place. I even came across twenty men lying half asleep on the floor some covered in blankets others not. In the transit lounge we debated whether a pile of bedding material had someone cocooned inside. In the end to our surprise there was. Jomo Kenyatta appears to be a strange 1960s building which is need of an upgrade and seating. Not impressed and poor in comparison to Entebbe.
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2/10

Nairobi Airport customer review

I have travelled to Nairobi and used this airport several times. I would add the following warning to those arriving from Egypt or Europe. Be prepared for your bags not to be on your flight. The airport was filled with hundreds of bags chained together from passengers on previous flights. What is more is that the airline will not deliver your bag to your hotel you must waste time and money to go to the airport and pick it up hoping that it has arrived on the next flight. If flying into Nairobi pack extra clothes in your carry on. The clue that this is a major problem is that the lost luggage counter had five staff and only one stapler.
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2/10

Nairobi Airport customer review

The arrangements for security in International Departures mean that passengers who have passed through electronic screening and then buy water or duty free alcohol airside are still very likely to have this confiscated at a second security at the departure gates unless they can produce their receipts for the purchase. No airport signs or verbal warnings from shopkeepers alert passengers to this. This leads to a considerable stockpile of water and alcohol the destination of which is unclear while passengers dehydrate in departure lounges which are too small for the planes which they serve.
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2/10

Nairobi Airport customer review

I queued for 45 minutes just to get into the terminal; the attendant dealing with the queue kept letting Kenyan nationals in front of the queue while there was no one at the receiving end of the screening machine to help passengers. Immigration control was quick. Sadly the airport facilities are very limited with hardly any seats but lots of shops. It looks really like a shopping centre. Annoyingly my BA flight was meant to leave (and left) at 2345 but the screens indicated it was departing at 2320. Having queued for such a long time just to get into the terminal I had no option but to go straight to the special area for BA passengers after passing through two more layers of security. Extraordinary! This airport needs a serious facelift and more consideration for passengers.
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2/10

Nairobi Airport customer review

JKIA is not the most modern airport in the world. It serves its purpose fairly well but time spent there can be extremely frustrating. Baggage claim at the international terminal is a joke. There are 4 or 5 conveyor belts with TV screens that are supposed to tell you which flight's bags it's handling. Instead it only displays numbers and one has to go from belt to belt to try to figure out which one has your bags! Immigration is fast and friendly. Security is okay not as cumbersome as some other airports. Transportation from the airport can be an ordeal. The "authorized desk" for taxis is a joke at best. The "standard prices" listed are grossly inflated and one should be prepared to bargain and argue to bring the prices down. It's best to try to get a rough idea of the fare to your destination ahead of time from friends or hotels. Never accept the response that "it's the standard price since this year" - that's absolute rot. Traffic from JKIA to Nairobi City is an absolute nightmare - as is the case with Nairobi traffic.
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2/10

Nairobi Airport customer review

My first experience of Jomo Kenyatta. It was fine for check-in security checks immigration etc but terrible gate facilities. Hardly any chairs in the main concourse and then quite crowded at the gate itself. For both flight legs we had to walk across the tarmac a few hundred metres to board/disembark the plane. They have air bridges but either they were all in use or they chose not to use them. With 2 small kids it was pretty trying really.
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3/10

Nairobi Airport customer review

I pass through Nairobi from time to time. It is difficult to get information such as what gate to go to for ongoing flight. Also Gate 6 is an abomination. I once waited in line for 2.5 hours there for my ongoing boarding card - folks were missing their flights because of the wait. However - the staff are friendly and helpful once you can get hold of someone who knows. For folks with a long in airport wait for ongoing flights its wise to book into one of the special lounges. The restaurant on floor 5 is good. By the way - if you have to wait for a connecting flight you won't get a meal voucher unless you ask for it that is if your flight qualifies for one. The airport is too small for the amount of traffic it now gets.
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3/10

Nairobi Airport customer review

I have traveled into and out of Kenyatta over the past 4 years and have found the experience palatable. They try but the best thing is not too spend too much time there. Not modern by any means; shops are plentiful but tend to be limited to liquor (including Tusker!) chocolate and tea and coffee. Food has improved. It can be crowded for evening departures. The lines to get in can be long especially for evening flights so allow yourself 3-4 hours. Once past ticketing (everyone has to check in at the ticket counter) it fairly fast. Immigration and customs are quick and friendly. Remember that rush hour in Nairobi runs from 8-10 in the morning and 4-8 in the evening and traffic is VERY congested on the way to and from Kenyatta. I would be close to the airport if I have a flight anywhere close to rush hour. Any little thing can bring traffic to a halt and add hours (yes hours) to the trip. Oh visas can be purchased for the regular price at the airport. Very convenient and quite fast in my experience.
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