Montego Bay Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 58 reviews
3/10
No Skytrax Rating
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8/10

“everything was, way over priced”

(Canada)

Not Verified | The airport is fine and clean, food was good and getting through the security was fine. However the so call duty-free store is another matter everything was, way over priced. For example the Local Rum Appleton 8 years old was over $40.00USD. That is very expensive to pay that kind of money in Jamaica for local rum on a duty-free, when you can buy the same in Ontario Canada one of the higher liquor tax jurisdictions for under $30.00USD All of the products on the duty-free were way over-priced! You can get the same rums in the USA at the supermarkets for 30% less from the duty-free store of Montego bay airport! I purchase a Cuban Havana Club 7 year old, in Havana on December 15 2024 for 15.00USD.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"laziest airport workers"

(United States)

Not Verified |   Slow, slow. Some of the laziest airport workers I have ever experienced. Hot and humid. Packed us into the jet ramp to await boarding. Unheard of
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

“avoid this airport altogether”

(United Kingdom)

Not Verified | What an absolute joke of an airport! Young people working there are disrespectful and absolutely clueless in regards in what needs to be done. Upon arrival we saw families with young children who had been queuing upwards of 5 hours. Jamaican culture as a whole is one of laziness and nothing better typified that than the “carefree do as little work as possible” by their immigration staff. After asking constantly where we should go I decided to open up the self scan passport queue and help the additional passengers reach through immigration as the staff their refuse to do so unless you make commotion - as I did. If you’re lucky enough to have a good experience going through this airport you’d certainly be in the minority. My advice is avoid this airport altogether and go to an island where you will be shown respect like Bermuda or St Lucia. Will not be returning ever again
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolutely incompetent"

(United Kingdom)

Not Verified | The luggage team was absolutely incompetent and delusional they are so laid back it is ridiculous,. They really do make Jamaica look bad and unintelligent.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Avoid this airport at all costs"

(United States)

Trip Verified | Customs is a mess. Airport can be a 20 minute walk between terminals with few walking escalators working. Employee was screaming that everyone must go through customs I don’t care if you have connecting flights. Made me rebook to a later flight and then I still got to original gate and could have boarded but they forced my ticket to be changed. Avoid this airport at all costs.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"The place was so chaotic"

(Canada)

Trip Verified | We got to the airport around 10 am for a flight at 1:25. The place was so chaotic, so many people standing in line that we were in an overflow area. There were 6 kiosks for our airline with only 2 employees working. Eventually they added a 3rd person but that was only when we were near the front of the line and there was still a lot of people behind us. So unorganized. We were told to stand in the overflow area and wait by one person, then another employee came and told us to move to the other line. There were quite a few people that were ahead of us, but we did what we were told. Then another person came and told us to move back to where we were. Needless to say there were a lot of angry people that were ahead of us. Just total chaos. We ended up waiting for more than 2 hours to get through, so not a lot of time to shop in duty free and we didn't have time to eat anything. It would have went a lot faster if they had just had enough employees at the desks. So frustrating! We were told it's like that every weekend.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst I've ever experienced"

(Canada)

Trip Verified | I've been to Jamaica 10 times over the years. This last trip through Sangster Airport was the worst I've ever experienced at any airport anywhere in the world in over 50 years of air travel. The utter lack of organizational skills, the bedlam, the sheer chaos, produce nothing but frustration and anger for visitors. The hallmark of Sangster is abusive disregard for arriving passengers who actually have had to pay for "service" fees slapped on to ticket prices. We felt mistreated , far from welcomed and we will never return to Jamaica as a result.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"disorganized and bureaucratic airport"

(Canada)

Not Verified | The most disorganized and bureaucratic airport I have ever seen. I have been there a few years ago but things have changed. First we had to line up for an hour to go through the computer kiosk, then 3 other line ups to see different custom officers who asked the same questions on the computer printout! Total 3 hours later to get out of the airport. It seems like they have layers of bureaucracy to keep people employed.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I strongly suggest you go elsewhere if you are flying"

(United States)

Trip Verified | Absolutely one of the worst airports we have ever traveled through. Don’t even think about using a restroom because they are beyond filthy. I tried three different men’s restrooms, and none of the toilets worked. They were overflowing, filthy beyond belief, and there was no water pressure anywhere. As other reviews have stated, the people working at the airport are incompetent, untrained, unfriendly, and in some cases just totally unhelpful. If we ever come back to Jamaica, it will be by cruise ship, not by airplane. There are many other islands in the Caribbean to visit, and I strongly suggest you go elsewhere if you are flying.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid this Airport like the plague"

(United Kingdom)

Not Verified | Incompetence and disorganization on an industrial scale are the most positive and complimentary I can manage! It took 3.5 hours to get our baggage which eventually appeared on the fourth belt they told us, seriously avoid this Airport like the plague if you can, no one cares!
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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