Milan Linate Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 33 reviews
3/10
No Skytrax Rating
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2/10

“staff rude, disorganised and unmotivated”

(Netherlands)

Not Verified | Upon arrival, we attempted to check in our suitcases. The lady at the desk refused to let my husband check in a suitcase with a laptop in it, she attempted to verify this by showing him a laminated piece of paper explaining what you are allowed to take in your hand luggage and what must be checked in. What she also attempted to do was hide the laptop icon under her thumb under the heading 'items allowed in hand luggage.' When my husband pointed this out she became somewhat indignant and refused to admit she had made a mistake. She wasn't able to verify her point, but out of consideration for the queue behind us he took out the laptop and put it in his hand luggage. Only then were we allowed to check in our bags. At security I had problems getting through as staff didn't know what a freestyle libre sensor is (for diabetics). I showed the lady, at the magnetic scanners, my sensor and explained going through an electromagnetic port could damage the sensor making it impossible for me to check my blood sugars. She was very understanding and went to discuss this with a male colleague, who refused to let me be checked by hand. It was only when I threatened to hold him personally responsible for me not being able to check my blood sugars, should the sensor be damaged, that he allowed me through. Another female employee checked me and let me through, she was very understanding and helpful! In the departures lounge we wanted to test some perfumes. What we noticed was that staff were uninterested in helping people willing to shop, if anything we got the feeling that we were' not important enough' to be helped. They were clearly too busy chatting amongst themselves to actually do what they are paid to do. Staff were arrogant, lazy and quite honestly they didn't have a meaningful function in the duty free lounge. We wanted to eat something before we left, this proved to also be quite a challenge. We wanted to order two sandwiches, instead of being helped we got told that the till was closed... and that was it. No explanation of where we could pay, as the self service portal was also out of order. The lady that told us that the till was closed simply walked away and continued to chat with her colleague, ignoring paying customers. At this point our tempers were staring to bubble up a little, I ended up asking in a somewhat agitated manner where on earth we were supposed to pay then? In the end we got our food. At this point we were do fed up we decided we were done with Milan Linate airport, we will fly from Malpensa next time. Our overall impression of Milan Linate airport was that staff were rude, disorganised and unmotivated. By far the worst airport experience we have ever had. The two ladies that helped me at the security check were their only saving grace.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Airport was clean and spacious"

(United Kingdom)

Not Verified | Security was good because you didn’t have to get liquids or electronics out of your bag. Airport was clean and spacious. My one huge complaint however is the service in Autogrill Italia. The staff member asked me if I would like to pay 15 times without putting it through to the card machine. She would just point at it and then say “PAY?”. There was a language barrier but I feel there may have been an intelligence barrier because I stood there for 3 mins wanting to pay and not being able to.
Experience At AirportDeparture Only
Date VisitJune 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"a breeze getting there or arriving"

(Germany)

Trip Verified | The best thing of this airport is that it is incredibly near to the city centre. Normally it is a breeze getting there or arriving, as in no time you are at destination if you need to be in Milan or get on a train (or arriving) at Milan’s main station. Only thing really weird is how on departure, after the security check, they guide you by all shops: you really have no possibility to take any shortcut.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"no dedicated transfer route"

(United Kingdom)

Trip Verified | If you are thinking of making a transit at Milan Linate, think again! There is no dedicated transfer route through the airport so you have to leave the baggage hall, find your way upstairs to Departures and go through security all over again. On Monday we arrived 30 minutes late from Naples. Stopover time was scheduled at 1 hour 5 minutes, so catching our next flight to London was still possible..at a pinch. We get ferried from aircraft by bus, go through baggage hall, take the escalator up to Departures and find a long, long queue to get through Security. Fortunately, we had booked Fast Track. No queue, but problems with the boarding pass scanners. Ran through the newly extended Duty Free obstacle course and made it to the Gate with two minutes to spare. The airline had held departure for ourselves and two other passengers. So, we made it, breathless and stressed. I see that there have been previous posts here about the lack of an easy transit route. It's bonkers that the airport authority still hasn't managed to provide one. If we'd not had a Fast Track booking we wouldn't have made the second flight. Be warned!!
Experience At AirportTransit
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"declined their liability"

(Netherlands)

Trip Verified | My glasses were broken on security line and i was rejected a reimbursement! On the security check we were asked to put everything (including the sunglasses) in the basket. While the basket was inside the machine something went wrong and my sunglasses got stuck inside. The head of security guard took broken sunglasses out, apologised and promised that we are gonna receive the reimbursement. We filed a form but customer relations declined their liability (though it was confirmed by the head of security) and ignore our emails!
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
no
1/10

"Sneering, lazy rude staff"

(United Kingdom)

Not Verified | Sneering, lazy rude staff, rancid food, no English, dirty, no charging points, rubbish shopping, no information, inadequate seating, no ambience whatsoever. Staff have clearly never done a days customer service in their life or it didn’t work. In B gate area I was sold a rancid fruit salad, I took it back got given another rancid replacement I took it back again. She carefully hid my discarded fruit salads out of public overflowing trash bin sight. The rest will be still on sale for the next year as far as I know. Would be closed down in the UK. Got espresso coffee given to me as compensation. I would have preferred a cappuccino but never mind.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"intimidated and shouted at"

(United Kingdom)

Trip Verified | As a single female traveller, to be intimidated and shouted at by security is terrifying. Luckily, a male passenger on my flight care to my rescue. I still don't know what I did to incur the wrath of this security guard who came up and started shouting at me ‘what are you doing? What are you doing? You idiot? Why did you do that?’ His colleague was standing there laughing. I still have no idea what he thinks I did. Traumatic. And complaining to the airport afterwards will get me nowhere.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"This airport is a joke"

(Ireland)

Trip Verified | We arrived at the check-in at 9.50. We finally checked in at 10.20. Firstly the "computer was slow", then it broke down completely. Our flight was at 11.20, so by the time we got through security and grabbed a cup of coffee people were already boarding. While still sipping my coffee I had to run to the toilet. We were up at 5 am and left our hotel at 6 am. This airport is a joke.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"surly underemployed staff"

(United Kingdom)

Not Verified | Miserable security experience with surly underemployed staff. One undersized table available at the end of each queue to repack your belongings once they pass through the scanner. Combine that with poor shopping opportunities and food outlets and a generally oppresive environment makes for travelling through Linate one of life's must miss experiences. As someone who used to travel very regularly through Linate I can safely say there has been no improvement (or investment) in the airport and facilities over the last 10 years.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Awfully rude and highly aggressive"

(United Kingdom)

Trip Verified | Awfully rude and highly aggressive airport security personnel. What is a simple relatively quick body search after putting your clothes and laptop into the trollies turned into a highly aggressive pantomime act by one of the personnel who was conducting this. I took offense to his behaviour and informed him of this to which he became even more aggressive to me. In the end one of the managers had to be called. Only happened to me in this airport. As a result I won't ever come to visit Italy ever again.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1 to 10 of 33 Reviews