✅ Verified Review
| Travelling with 2 friends, one an MS sufferer in wheelchair, but can walk short distances. We've traveled all over, can manage perfectly well - all we need is assistance at the gate to get his wheelchair into the hold and out the other end. He can manage the stairs up to the plane. At check-in at Linate, the clerk told us we had to report to "salle amica" at the other end of the airport. "Why?" we asked. "Because they will deal with your departure". We said "we don't need them - we can cope fine". She smiled. "No, you cannot". We reported to the dingy office where two ladies sat staring at computer screens. We had to surrender boarding cards, and there was about 10 minutes of stapling and general do-nothing nonsense. We had arrived in plenty of time in order to have a meal and some drinks, but we were told we had to be accompanied by one of their guys, who rabbited on at us in Italian, despite our saying we didn't speak it. He had not one word of English. He took us through security, right down to the gates, despite our protests. We ended up in another dingy room where 4 incredibly under-employed women did more stapling and writing down - several forlorn folk in wheelchairs sat in the charmless space. Again we protested, and were told we could go out, but had to be back an hour before departure (leaving us almost no time at all). At departure, another guy pushed the wheelchair to immigration, where he handed our 3 passports over and had fallen into a doze by the time they had been checked. The officer tapped on the window to wake him up. He then had another doze at the gate whilst we waited for boarding. If Linate thinks it's being helpful to disabled passengers I can tell them they are not. The whole procedure made my friend feel like a second class citizen. Patronising, condescending, inflexible. It had everything to do with non-job preservation and absolutely nothing to do with service. We are adults - if we say we can manage, then we can manage. A very illuminating glimpse into Italian bureaucracy.