Milan Linate Airport

Not Verified | Security was good because you didn’t have to get liquids or electronics out of your bag. Airport was clean and spacious. My one huge complaint however is the service in Autogrill Italia. The staff member asked me if I would like to pay 15 times without putting it through to the card machine. She would just point at it and then say “PAY?”. There was a language barrier but I feel there may have been an intelligence barrier because I stood there for 3 mins wanting to pay and not being able to.

✅ Trip Verified | The best thing of this airport is that it is incredibly near to the city centre. Normally it is a breeze getting there or arriving, as in no time you are at destination if you need to be in Milan or get on a train (or arriving) at Milan’s main station. Only thing really weird is how on departure, after the security check, they guide you by all shops: you really have no possibility to take any shortcut.

✅ Trip Verified | If you are thinking of making a transit at Milan Linate, think again! There is no dedicated transfer route through the airport so you have to leave the baggage hall, find your way upstairs to Departures and go through security all over again. On Monday we arrived 30 minutes late from Naples. Stopover time was scheduled at 1 hour 5 minutes, so catching our next flight to London was still possible..at a pinch. We get ferried from aircraft by bus, go through baggage hall, take the escalator up to Departures and find a long, long queue to get through Security. Fortunately, we had booked Fast Track. No queue, but problems with the boarding pass scanners. Ran through the newly extended Duty Free obstacle course and made it to the Gate with two minutes to spare. The airline had held departure for ourselves and two other passengers. So, we made it, breathless and stressed. I see that there have been previous posts here about the lack of an easy transit route. It's bonkers that the airport authority still hasn't managed to provide one. If we'd not had a Fast Track booking we wouldn't have made the second flight. Be warned!!

✅ Trip Verified | My glasses were broken on security line and i was rejected a reimbursement! On the security check we were asked to put everything (including the sunglasses) in the basket. While the basket was inside the machine something went wrong and my sunglasses got stuck inside. The head of security guard took broken sunglasses out, apologised and promised that we are gonna receive the reimbursement. We filed a form but customer relations declined their liability (though it was confirmed by the head of security) and ignore our emails!

❎ Not Verified | Sneering, lazy rude staff, rancid food, no English, dirty, no charging points, rubbish shopping, no information, inadequate seating, no ambience whatsoever. Staff have clearly never done a days customer service in their life or it didn’t work. In B gate area I was sold a rancid fruit salad, I took it back got given another rancid replacement I took it back again. She carefully hid my discarded fruit salads out of public overflowing trash bin sight. The rest will be still on sale for the next year as far as I know. Would be closed down in the UK. Got espresso coffee given to me as compensation. I would have preferred a cappuccino but never mind.

✅ Trip Verified | As a single female traveller, to be intimidated and shouted at by security is terrifying. Luckily, a male passenger on my flight care to my rescue. I still don't know what I did to incur the wrath of this security guard who came up and started shouting at me ‘what are you doing? What are you doing? You idiot? Why did you do that?’ His colleague was standing there laughing. I still have no idea what he thinks I did. Traumatic. And complaining to the airport afterwards will get me nowhere.

✅ Trip Verified | We arrived at the check-in at 9.50. We finally checked in at 10.20. Firstly the "computer was slow", then it broke down completely. Our flight was at 11.20, so by the time we got through security and grabbed a cup of coffee people were already boarding. While still sipping my coffee I had to run to the toilet. We were up at 5 am and left our hotel at 6 am. This airport is a joke.

Not Verified | Miserable security experience with surly underemployed staff. One undersized table available at the end of each queue to repack your belongings once they pass through the scanner. Combine that with poor shopping opportunities and food outlets and a generally oppresive environment makes for travelling through Linate one of life's must miss experiences. As someone who used to travel very regularly through Linate I can safely say there has been no improvement (or investment) in the airport and facilities over the last 10 years.

✅ Trip Verified | Awfully rude and highly aggressive airport security personnel. What is a simple relatively quick body search after putting your clothes and laptop into the trollies turned into a highly aggressive pantomime act by one of the personnel who was conducting this. I took offense to his behaviour and informed him of this to which he became even more aggressive to me. In the end one of the managers had to be called. Only happened to me in this airport. As a result I won't ever come to visit Italy ever again.

✅ Verified Review | Travelling with 2 friends, one an MS sufferer in wheelchair, but can walk short distances. We've traveled all over, can manage perfectly well - all we need is assistance at the gate to get his wheelchair into the hold and out the other end. He can manage the stairs up to the plane. At check-in at Linate, the clerk told us we had to report to "salle amica" at the other end of the airport. "Why?" we asked. "Because they will deal with your departure". We said "we don't need them - we can cope fine". She smiled. "No, you cannot". We reported to the dingy office where two ladies sat staring at computer screens. We had to surrender boarding cards, and there was about 10 minutes of stapling and general do-nothing nonsense. We had arrived in plenty of time in order to have a meal and some drinks, but we were told we had to be accompanied by one of their guys, who rabbited on at us in Italian, despite our saying we didn't speak it. He had not one word of English. He took us through security, right down to the gates, despite our protests. We ended up in another dingy room where 4 incredibly under-employed women did more stapling and writing down - several forlorn folk in wheelchairs sat in the charmless space. Again we protested, and were told we could go out, but had to be back an hour before departure (leaving us almost no time at all). At departure, another guy pushed the wheelchair to immigration, where he handed our 3 passports over and had fallen into a doze by the time they had been checked. The officer tapped on the window to wake him up. He then had another doze at the gate whilst we waited for boarding. If Linate thinks it's being helpful to disabled passengers I can tell them they are not. The whole procedure made my friend feel like a second class citizen. Patronising, condescending, inflexible. It had everything to do with non-job preservation and absolutely nothing to do with service. We are adults - if we say we can manage, then we can manage. A very illuminating glimpse into Italian bureaucracy.