Louisville Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 4 reviews
9/10
No Skytrax Rating
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8/10

"one of the nicest airports"

(United States)

Trip Verified | Louisville is actually one of the nicest airports in the United States, pound-for-pound. In fact, Louisville "on steroids" gives you an idea of what more of our true international gateways should look like, but don't (I mean, Detroit and Minneapolis are good, but LAX and JFK?!) I'll start with the good about Louisville: Parking is easy and reasonably priced. So easy, in fact, that it's literally at the back door of the terminal, and nicely covered for all those inclement weather situations. The airport is super clean. The personnel are above-average in friendliness; some of the security and restaurant staff could learn to smile, but it's hard for me to recount any particularly rude experiences with personnel. The terminal is very Louisville- and Kentucky-themed, making the airport an unmistakable part of the state of Kentucky's cultural identity. Security is usually a breeze, even if you don't have TSA Pre-Check (which I have). It's almost immediately next door to the state fairgrounds, 10-12 minutes from downtown, and 15-20 minutes from serene natural areas like Jefferson Memorial Forest. The terminals are straightforward and well-signed. The public art is very local-specific and -themed, and attractively positioned. As a bonus, the airport is UPS' primary North American hub, so it's neat to see the massive cargo planes regularly flying in and out of there. The real drawbacks of flying into and out of Louisville are that baggage claim takes a little longer than it should for a relatively small airport, and you have to pay close attention to signage right as you're driving off the property to access the freeways and fairgrounds. In summary: It's hard to go wrong with flying in and out of Louisville. I've been doing it for years and it just feels almost like putting on a comfortable pair of shoes.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Louisville Airport customer review

(United Kingdom)

Louisville Airport is a great airport, very clean and improvements being made all of the time. Arrived from Chicago off of the aircraft and by the luggage claim within 10 minutes. Local staff are all very helpful and polite as well as being professional. For some passengers there were some issues with delayed or lost luggage but the American Eagle ground staff were very professional and sorted out their problems quickly.
Experience At AirportArrival Only
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
yes
9/10

Louisville Airport customer review

(United Kingdom)

Departure from Louisville was excellent, the First Class check-in was efficient and fast with great service from the American Eagle ground staff. Security was quick about ten minutes to line up and go through the security, they are using the new body scanners now which improve and speed up the process. The TSA staff as polite and very professional and ensure that your time with them is minimal as well as ensuring standards are kept. After security the Lounge is good with excellent views over the runways & aircraft. Boarding areas are clean and airy with plenty of seating for passengers.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
10/10

Louisville Airport customer review

(United Kingdom)

A very pleasant experience both arriving and leaving this airport, the terminal is well designed with some good places to eat and purchase last minute items too. There is a business lounge which is a great oasis to relax and catch up on business for a $5 fee which offers drinks and food. Baggage collection was fast and was on the reclaim by the time we had walked from the arrival gate to the reclaim. The customer service and information is very good and professional as is TSA who all appear to go the extra mile to assist passengers departing.
Experience At AirportArrival and Departure
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes