London Gatwick Airport

Not Verified | North Terminal - who thought it was a good idea to build "kids zone" play area right next to "quiet zone"? The constant screeching of children drove me back to the main seating area. I appreciate that there's a lot of work going on at the moment and maybe there will be a real "quiet zone" when it's finished. I hope so.

Not Verified | My wife needed wheelchair assistance to the plane. Everything was very professional, up to the last waiting area before boarding. We were informed that someone would collect my wife at 2.10 pm, allowing all passengers who need wheelchair assistance to board first. We were flying with Norwegian to Tampa Florida. The flight departing at 3.10 pm. We waited and waited and waited, on 3 occasions we were informed that a wheelchair would be coming. The last time I went to the customer service desk area, a very rude, obnoxious and uncaring person, basically asked me not to bother her and wait. By then we had 20 minutes before departure, so I collected our carry on bags, and my wife with the aid of a walking stick made our own way to the plane. This was a very stressful situation. Other passengers who need assistance beware.

Not Verified | This is one of the most horrible airport experiences. A lack of seating, the hottest airport ever, expensive and poor quality catering outlets. There is really nothing positive to say.

Not Verified | Arrived from Doha on Qatar Airways. Only 2 of our 4 suitcases arrived on the carousel. After a 45 minute wait we were told that there were no more to come and our cases must still be in Doha. We went to the Global Shipping Desk (I think that was there name) and they gave us a claims form to complete Half way through we were told that our cases were now on Carousel 5. We ran down there but no bags. I asked staff to go and find the baggage handling supervisor but they refused. After another 30 minutes we were told that they were not on the flight after all. I told staff that we had a train to catch and couldn't wait any longer and that they would have to send my luggage on to me in Cornwall. They refused again and said that I would have to go back to London to collect them. Suddenly, whilst we were arguing the cases arrived after about an hour and a half.

✅ Trip Verified | I want to thank an on duty Police Officer and the local Vicar for their help in assisting me in finding my iPad which had been left by mistake in security. They were able to gain access back through security for me to retrieve said item. Travelling alone is a difficult enough experience, but this really was frightening, the two of them leapt in to action to help me and thankfully we found it without the need for further investigations. It could have been a very different outcome without their help and I want to say how grateful I am and hope that you will be able to trace the people concerned from the date, time and flight number on my boarding pass as I would like to commend them and pass on my gratitude.

Not Verified | I was travelling with two buggies and all my luggage, and a terminal manager assisted me by helping me push one of the buggies all the way to the departure check in. He provided outstanding customer service! I don’t know what I would have done without him!

✅ Trip Verified | Well the North Terminal is one step away from the low standards which Stansted fail to achieve daily. The Border force had 10 of the epass gates closed or out of service resulting in queues at the 3 manned EEU gates. Some person who is not customer facing decided not to use the aircraft stands nearer the main area and park the easyJet flights next to the A380 from Dubai, compounded the problem at the border with the lack of gates open. Maybe the airport management should stick to playing with a Lego City airport as they seem to be totally unable to operate a real airport. I have never seen a member of a railway station staff open the barriers and wave people straight though the barrier. Maybe its a plan to exact excess fares from people at the other end. My advice is to avoid Gatwick North unless you want to see how poor the country has become.

✅ Trip Verified | This airport has gone seriously downhill. It is very much catering for the budget market these days (EasyJet have an entire floor for check in) and even Virgin desks are largely replaced by inefficient unmanned check in robots. The duty free hall is like a really bad (cramped) IKEA experience and don’t even get me started on the weatherspoon bar! My advice, if you can fly from Heathrow for an extra £50, pay it and go there instead!

Not Verified | Depressing airport. No atmosphere, and the food is awful, especially Jamie's Restaurant. A very confusing Commercial mix, with no concept definition.

Not Verified | Border of control is one the rudest I have seen in my life. So many silly stupid questions that did not lead to anywhere. I'm American citizen and the guy was having a fit because I did not have a flight number on the landing card. He also asks me the reason for my visit which I explained and then was told that's not right. I was asked 4 times if I was going to be there less than a week like what am I going to in your country mate? Asked how much I make a month ? And how do I afford to travel? If I was on leave? What's my occupation? After all these questions he said I could come to their country. That was my welcome to London.