Innsbruck Airport

✅ Trip Verified | Airport is small but functional. Clean toilets, and security is taken seriously. We could not check in online but went through COVID verification and were questioned if we were staying in another EU country for more than 90 days. The airport police also gave warnings to people who did not wear their masks. Repeat offenders were told they will be asked to leave the airport. This is impressive - first time seeing mask regulations treated seriously in EU. For some strange reason though, we were kept on the bus for quite a while prior embarking the plane.

✅ Trip Verified | Small airport we used to fly to ski places. But, the place is too sensitive to weather conditions, and we missed our connection flight in Frankfurt due to long delay in our flight. There are not enough places to sit while you wait so many hours, and not enough places for eating or drinking. My recommendation is to take a train from big airport to the ski places instead of flying to Innsbruck.

Not Verified | The worst airport I have ever experienced! There is no luggage storage possibility, which was not highlighted on the website, no proper waiting area, extremely poor customer service (works more like public administration), poor food and entertainment. Long waiting times at check-in counters, slow security clearance and overall facilities not fit for international tourism. Biggest regret.

❎ Not Verified | Very limited and poor options airside. I would expect a lot better from a city such as Innsbruck. Also the man at the food counter was extremely rude. I do not expect to be spoken to that way, he had no customer service skills.

This airport is one of those that is probably lovely 95% of the time and a disaster the other 5%. Unfortunately I got the 5%. Its tiny and cant handle large amounts of luggage or passengers. An absolute free-for all at baggage reclaim with people standing 6 deep by the tiny carousel and then nowhere for them to go once getting luggage. They eventually opened up the red 'to declare' channel and just let everyone exit out that way to reduce the crowding. On the return nightmare queues to the doors at the limited check-in desks and many people ended up sitting on the stairs blocking them once through security as nowhere to sit. One café air side with a long queue. Its convenient but you have been warned.

Travelled late July. Arriving from Edinburgh late afternoon found the airport quiet. Standing at the back of a long line for passport control I thought we could in for a long wait. But they virtually waved the entire plane load through in around 3 minutes! By which time the luggage had already arrived. So we were out of the airport within 5 minutes. I've never known anything like it. On the way back there were several flights delayed due to a storm. However everything still worked well for our flight and we departed on time. Not a big airport but I was happy with my time there.

Travelled late March/early April. Completely empty extremely clean overlooking the runway walking distance from town check-in queue was non existent for me (travelling to London). Car hire is fine quality food available but all very cosy and empty of huge hordes of people! The best airport I've been too.

Arriving on January 28th no problems. The baggage arrived quickly and we were soon on our way. Nothing could have prepared us for the departure however. It was a nightmare. The baggage check-in took a long time - only 3 desks for an Airbus A332 with nearly 300 passengers. The plane was delayed one hour but that didn't seem to help. It took us nearly an hour in a completely disorganised "queue". The check-in assistants had no sense of urgency chatted amongst themselves and couldn't even manage to put 4 people on the same booking in the same part of the plane! At security it was utter chaos - more than an hour in a crush everyone trying to get to the front and in to one of the two security bay in order to catch their planes. Looking at the reviews here and comments from staff at the airport it would appear that this has been going on for years! It was intolerable and potentially unsafe - one person in our huddle (it could in no sense be described as a queue) fainted. I shall avoid holidays based on Innsbruck airport in the future.

Using this airport in Winter is a nightmare - huge numbers of holidaymakers make the departures hall so rammed that you can barely move. To get around you often have to leave the airport and find an entrance further down the terminal. I've also never experienced such a slow check-in process - quite why I have no idea but it seemed to take staff three times longer than it took their counterparts at Gatwick. Airside facilities are limited to a shop and cafe - which also had monumental queues.

Arriving on a Sunday morning from Berlin the bags including skis were on the belt almost as quickly as we got into the arrivals hall. Out the door and you're at the best stop. I don't think I've ever had a smoother arrival. Leaving the following Sunday was almost as hassle-free though there was a problem with the belt at the check-in desk and we had to take bags to the bulky luggage area no further than 10 metres away. No queue at security though strangely we had to take off our watches... what's that all about? There's next to no facilities once through security. I'm not sure I'd fancy passing through this airport on a winter Saturday with a couple of dozen charter flights arriving but at quiet times it's very pleasant. And the view's not bad either.