Innsbruck Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 15 reviews
5/10
No Skytrax Rating
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3/10

Innsbruck Airport customer review

Flew in and out recently. Perhaps crucially on a Friday and a Monday when the congestion mentioned was not a problem. Out of the terminal on arrival within 30 minutes despite an absurd 100 yard bus transfer from plane to terminal and a 10 minute wait at passport control. Coming back I advise not going through passport control until late - there are very few facilities. However the real problem was that my flight could not land due to high winds and we were put on a coach to Munich meaning a 7 hour delay. This is not uncommon at Innsbruck and means its effectiveness as an airport has to be questioned.
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3/10

Innsbruck Airport customer review

Used this airport recently and found it unable to cope with the number of flights departing. Time and again flights were delayed for passengers still trying to get through the woefully inadequate security screening. Three flights were departing from Gate 10 and there were a total of about a hundred seats for the two hundred and fifty or so passengers. Neither are there any refreshment facilities after security and the aforementioned two hundred and fifty passengers had to share one single cubicle in each of the ladies and gents toilets.
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Innsbruck Airport customer review

Smaller regional airport with some advantages. Short distances to walk and friendly staff. Facilities + playground for children in the departure hall/1st floor. A lot of traffic on winter Saturdays but due to quite a lot of recently added facilities at check-in-area gate- areas and security-gates the crowds can be handled much better than in past years. I prefer this airport to many of those "giant airports" such as MUC or FRA due to its shorts ways and friendly atmosphere.
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Innsbruck Airport customer review

Avoid this airport in winter. Dreadful arrival facilities baggage claim hall too small to handle number of incoming flights conveyor belts much too short to deal with 186 passengers from a 737-800. Result: 80 min ute wait for baggage on a Saturday afternoon. Return journey worse: 6 hour+ delay due to weather and knock on operational problems. Tiny departure lounge airside rapidly filled with every square inch of floor space occupied and all check in suspended as physically impossible to squeeze further passengers airside. Staff seemed confused as to how to manage situation - though this must regularly happen. Not one announcement re flight I was waiting for. No refreshment. When flight eventually ready to board a member of ground staff tried to board 2 flights simultaneously through same gate; result: more chaos more delay.
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Innsbruck Airport customer review

Volos Airport greets it passengers to an arrival hall that is approximately 20x15 m/sq. The conveyor belt is 5m long. When the bags get to the end they fall of. In the departure hall there are there are two check ins in a room 20x10 m/sq. This means queues usually pile out of the doors awful if it's raining. Once through security there is a shop/bar. There is seating for about 100 people.
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