Guangzhou Airport

Had a 6 hour layover in Guangzhou Baiyun Airport International Terminal. I flew in from Guilin and separately connect with my flight back to LAX. Not a combined tourist flight. It was fine. Bathrooms were clean (not spotless) and it's a place to people watch. They have the electrical chargers every couple of gates so you can charge your devices and the chairs are fine. Security was thorough and the getting around the airport to check in separately (from domestic to international) was fine. The Wifi needs a local mobile account to login. No international login ability. Restaurants in the international gate areas are limited to a couple of coffee shops and a western/Chinese restaurant. Prices are airport typical. Many shops to browse but overpriced like the typical airport shop. There are more to shop and places to eat outside of the gate area. But the airport is huge so you may not like to venture out once you've gone through security. In all GZ Baiyun Airport was fine. I didn't see any rodents and the staff were helpful when you need them. At least in the international terminal have login for Wifi so any passenger can get on and expand the restaurants. Put in a KFC or even a McD's for a little variety.

In transit from Phnom Penh Cambodia back to Vancouver BC and stayed at the airport for 3 hours. We were all waiting at Gate 106. The plane was delayed for one hour and the waiting area was packed with passengers. Out of nowhere there appeared a big rat running around the waiting area and stopped by the check-in counter looking at us. I went over to the check-in counter told and showed the clerk where the rat was resting. He just shrugged it off. Nothing happened and after for about 3-4 minutes the rat ran away and hid under one the nearby vacant check-in counters. Like the previous poster said most of the staff servicing the shops were pretty rude to customers. All washrooms were filthy. Cappuccino at the coffee shop was US$9. Duty free alcohol prices were almost the same as retail at home. I just couldn't find anything positive about CAN.

Travelled from Australia to Europe return with family of four twice in 4 months due to sick relatives. Dreadful experiences. Terminal was freezing in January no heating - staff in shops were spectacularly rude just what you need halfway through a long haul flight! Food inedible and incredibly overpriced. The best I've kept until last - the large numbers of rats seen on each occasion running around the seating areas! Toilets filthy and smelly! Avoid.

Stayed for 6 hours in transit at Guangzhou on the way to Paris. I will never stop over in China ever again. Besides the rudeness of people at this airport after asking one girl working in a shop if she spoke English only for her to cross her head and keep playing on her phone literally 30 seconds later right in front of me she started speaking English with another passenger. They are an absolute disgrace. The prices in the cafes are unspeakable and seem to change whenever a waitress feels like it. If you do happen to go through this airport continually ask how much everything is every time you go to buy something. That pretty much sums up Guangzhou airport.

Had a flight from Incheon to Dubai. My transit experience was good. Transit went smoothly and I was at the boarding gate about 15 minutes after disembarking the plane from ICN. No problems whatsoever about immigration but yes I agree abut the facilities because they were quite poor. Toilets are ok but China Southern staff on both leg was very helpful. Overall nice experience and will fly through CAN again if needed and price is cheaper.

Transited this airport for 6 hours from Hanoi to Melbourne. No waiting at the transit counter but I did wonder why passport needs stamping while transiting internationally. They demanded my boarding pass from the incoming flight. There was no forewarning about this requirement. Toilets were filthy. There are no ATMs and the shops require RMB or (fortunately) USD so be prepared. Prices for food and drinks were more expensive than any airport I have visited - US $10.00 for one cup of coffee. No English speaking staff in the shopping areas and the staff are very rude. My one exception to all of my negative comments above - the airport staff of China Southern Airlines were relatively good English speakers and were extremely polite and helpful.

While we had no complaints about our China Southern Airlines flight our 6-hour stopover in Guangzhou Airport was enough to put my husband and I off visiting China or taking a Chinese airline again. After standing in a queue for ages to get into the transit area the staff in the cafe we visited were rude and the prices outrageously high there was no heating at all in the airport in January and to top it all off we saw a huge rat running around amongst the seats where passengers were waiting for their flights. All in all a nightmare airport to avoid at any cost.

My girlfriend and I are currently huddled in one of the 3 very expensive restaurants here enduring a 12hr layover en route between LAX and Jakarta Indonesia. Even though in theory we are entitled to free hotel accommodation we lack visas so cannot leave the airport. After repeated discussions with both China Southern and Immigration we could not come to a solution. Airport was freezing. No heating on 6th Jan no blankets. Toilets were dirty no warm water. Customer service non-existent met with the dullest of stares. If you can help it avoid this airport.

Transited through Guangzhou to and from Nepal in October/November. Found it to be clean and well maintained although was a little disconcerted on the return trip to see a couple of rats running around at about 6 am when all was comparatively quiet. The only real complaint was the extortionate prices the cafes charged for a cup of coffee - between US10 and US14 a cup so beware and ask the price before you order.

I transferred from Incheon-Sydney here via China Southern in both cases. Overall it was OK and clean. However I agree with many comments the toilets were dirty. Added to this problem was the cleaners who were leaning on the wash basin having a good talk rather than cleaning and making sure that there was soap in the empty dispensers. I was annoyed enough to look for the information counter and ask for a feedback form (not understood) or complaint form (still not understood).