| Pretty basic and old-school terminal - not a lot of shops or food outlets though what there is adequate. Some of the service I encountered left me feeling very glad to be leaving to be honest. Sure the Gold Coast is famous for its laid-back style but rudeness is something else. Firstly - not strictly a comment on the airport itself but do be aware if you plan to use Sky Bus that it replaced the old Gold Coast Tourist Shuttle service and has different/limited hotel stops, none in Southport now. Inexplicably for a tourist-oriented business in an international airport, they don’t take cash sales! Why would I incur extra charges by using my NZ ATM card?! Ironically this means their sales person was well-informed on public transport options. If you’re going to Southport, on a budget and don’t have lots of luggage and/or kids in tow, for just over $5 catch the 777 bus to Broadbeach where (included in the ticket price for up to 3 hours travel), transfer to the G:Link tram, then connect to buses at Southport South station (takes about an hour and a half all up). I found the check-in kiosk assistants particularly unhelpful and unfriendly the day I left. They were all busy chatting amongst themselves, eventually one approached me to assist almost reluctantly. Later, when I approached her colleague (from the same airline, not the one I was flying) for more help, I was told in a sarcastic voice “I work for X, the Y check in is over there” – why, I asked, was your colleague happy to help me earlier in that case? Completely unnecessary condescending attitude from someone who clearly didn’t want to be there that day (I know the feeling!) - if she keeps it up, she may get her wish! The (volunteer, elderly) customer service staff were pretty helpful, when I could get their attention - due to the disinterested airline kiosks assistants, the volunteers were busy helping people check in so weren’t at the customer service desk often! Ridiculously, if you're leaving the country you have to go through two separate security processes. I must admit though, when there was a query about an item in my carry-on luggage, the security staff were understanding, helpful and friendly which made for a positive final impression. I have family on the GC and in Brisbane and in future I’ll seriously consider flying to the much more professional and pleasant Brisbane airport, and if necessary, book the Air Train / G:link tram ticket combo online in advance for $35 to get to the Gold Coast. According to the website that would also take an hour and a half and sure it costs more than the bus/tram option outlined above, but it's one less transfer and frankly would be worth it to avoid Coolangatta airport!