Frankfurt Hahn Airport

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Customer rating from 40 reviews
3/10
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1/10

Frankfurt Hahn Airport customer review

The airport in Hahn referred to as Frankfurt is indeed a marketing sham made worse by the RyanAir ticket counter staff's insistence that misnaming an airport with that of a distant city is quite common. This is quite a shell game charging 12 Euro to drive airline passengers who've made every provision to get to the Frankfurt Airport on time in order to be subjected to an unexpected 1-1/2 hour bus ride to a remote cow pasture somewhere near Luxembourg. Is there any sense or reason for this? As for RyanAir a better attempt at customer service to alert passengers that their Frankfurt departure will actually take place at a remote and completely different airport. Why not simply call it the Hahn Airport? We could all live without the false advertising especially when this confusion costs extra money in rebooking fees and much lost time waiting for another flight.
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4/10

Frankfurt Hahn Airport customer review

I travel to and from the UK every couple of weeks and cannot complain about Hahn airport in any way. If one makes correct provision for travel time it can be a pleasant experience. One has to bear in mind that the flights themselves are usually cheap with no frills to a certain extent this applies to the airport too. There are no frills. Admittedly things are not always 'cheap' but then which airport is? The staff are mostly friendly and when flying these days is akin to getting on a bus I don't see what the fuss is about. Bus stations are hardly fun places and most times my flights have been cheaper than a bus fare! I will continue to use Hahn regularly and would recommend it to anyone. Make provision for onward travel and for the budget conscious Hahn is still a good option. The bus service into Frankfurt Main is frequent and reasonably cheap ar €12 for a single. No complaints. I would suggest that future travellers do more research before griping!
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3/10

Frankfurt Hahn Airport customer review

I agree with others that this airport is way too far from Frankfurt to be called a Frankfurt Airport. The bus service from FRA was on time - and journey was scenic. The airport reminded me of flying in the 70s when most medium-sized airports were like that. It has what you need - rental car cafes telephone internet and clean toilets. Only problem was that there were not enough chairs to sit in the departure hall - and the Ryanair open boarding system makes you stand for a while in the halls.
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3/10

Frankfurt Hahn Airport customer review

This should never be called Frankfurt Hahn it's very far away from Frankfurt. I would say it is false marketing. There is no train transfer can be with bus but we need around 2 hours to arrive in Frankfurt. The building itself is ok it has services you need.
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2/10

Frankfurt Hahn Airport customer review

Departing or arriving from Hahn is a joke. It reminds me of a Russian soviet airport. Quite amazing experience rude staff and rip off prices. Don't do this to yourself. Pay a little bit more and have a bit of comfort.
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2/10

Frankfurt Hahn Airport customer review

Where is Hahn - that is the question. Travelling from Weeze Dusseldorf (Ryanair) after flight cancelled what a shambles. Told wrong info by ground staff at Weeze told to go to Frankfurt Airport - yes folks you have guessed it - after travelling 7 hours (via Krefeld Dusseldorf Koln by train) Finally arrived Hahn airport. Agree with other comments - this airport should be renamed - leaving out the Frankfurt bit - as mentioned there is no railway station link from Hahn town to Hahn airport. We had to take a shuttle bus from Koln to Hahn (2.5 hours) Finally getting to destination 20 minutes before check in. In between trains not turning up different platforms selective train strikes that day - great stuff!
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1/10

Frankfurt Hahn Airport customer review

An airport experience so miserable it almost made me long for being stuck with a layover in LaGuardia. The new terminal is actually rather nice and has very comfortable chairs - but is almost totally unused and devoid of shopping/services. As for the main (old) terminal - inadequate bathroom facilities miserable climate control lack of seating/space and worst of all smoking areas positioned nicely along all corridors so if you're a non-smoker or allergic to smoke it's almost impossible to avoid being permeated with the reek of tobacco. Further as someone who enjoys bringing back a few bottles of wine from his European travels I've noticed that only Frankfurt has been able to consistently break at least one bottle no matter how carefully packed on every attempt. Mind you this isn't mere clumsy baggage handling - on one occasion this was unpacking my bag stuffing everything back in breaking the zipper and simply binding it up with duct tape for the flight back to New York. However given the charm and skill of their customer service people this sort of performance by baggage handling should come as no surprise.
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4/10

Frankfurt Hahn Airport customer review

Why don't the airport authorities just drop the word 'Frankfurt'? Or rename the airport Mosel or Hunsruck which better describes its location - and what a beautiful location! As an airport for accessing the Rhein Mosel or Nahe valleys or even Luxembourg Hahn cannot be bettered. It is a breeze to get through formailities there and within 30 minutes of landing you can be driving out of the airport on quiet excellent roads with a better feeling of well-being than if you had been 'processed' through Frankfurt main airport. Whilst the coach journey to Frankfurt itself is admittedly long the bus connections to the Mosel Valley Bingen (Rhein) and Mainz are excellent. Walking out to the plane on the tarmac is part of how flying was meant to be - ahh breathe in the kerosene fumes and pretend you're boarding a Dakota!!
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3/10

Frankfurt Hahn Airport customer review

Lots of facilities that have not been there one year ago. Still it is an airport for low-cost carriers. Do not expect fancy things from other real airports. You still walk on the field not in a covered gangway to the plane. If it rains well take an umbrella or get wet. Little walking distances and reasonable airport-parking are a bonus. The location in the middle of 'nowhere' is a tribute to the fare you pay for flying from there. Cannot have everything.
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Frankfurt Hahn Airport customer review

Frankfurt-Hahn is perfectly adequate serves the purpose it appears to have oriented itself towards - low-fare shovel them in flights - and frankly can often be a joy compared with the sprawling chaos of Frankfurt proper particularly if your ultimate destination is an intermediate city such as Mainz. Bus connections are improving and expanding all the time and until an airport of the magnitude of Hamburg (for example) is finally connected to the rail network I refuse to accept any criticism of little old Hahn for failing to provide the same.
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