Never used EMA before and approached with an open mind. First impressions not great - automated number plate recognition for per booked parking not working (no signs) and long stay car park a long way from terminal with no bus service and very poor surfaces making it tricky to push trolley. At one point during trek to Departures our cases fell from the trolley leaving my wife and kids temporally stranded on the zebra crossing - not really EMA's fault but was amazed as an airport Security car drove straight across crossing (steering around my young children) before we could recover. From this point things didn't get any better. Expensive food in departure lounge - served cold used chewing gum stuck to barriers dirty toilets. Could things get any worse for our return? Yes! We arrived back in the UK at around midnight to be confronted with a queue that extended some distance from the Security/immigration building. Here we stood with two freezing children for an hour and a half - much of the time without cover as it started to drizzle. No explanation or apology provided other than a rude and condescending response that "Immigration are not quick enough" when somebody within the queue had the audacity to ask why we were being asked to stand outside. Upon our eventual arrival to the baggage area our flight had been removed from the displays making it difficult to identify the correct conveyor belt. Upon locating bags (fortunately not ours) had fallen from the conveyor belt and were left to roll across airport floor. I've never even considered reviewing an airport before. As a relatively frequent traveller I've learned to accept the inevitable Security scrutiny and without exception (until now) found airport around the world to be operated efficiently and courteously. But the was not my experience with EMA and unless unavoidable I won't be returning.