East Midlands Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 160 reviews
2/10
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1/10

"airport is frankly an embarrassment"

(United Kingdom)

Trip Verified | Unfortunately, I travel through East Midlands Airport quite often. It is always a depressing experience. The airport is dilapidated, not particularly clean and often overcrowded. The security area resembles a warehouse. There is one lounge with poor food and it is also often dirty and overcrowded. Some passengers seem to feel that getting drunk before boarding is the thing to do before boarding flights, which doesn’t help matters. This airport is frankly an embarrassment, I’ve been through better maintained third world airports.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"a brilliant airport for frequent flyers"

(United Kingdom)

Not Verified | Good airport! Easy in and out check in, pretty fast security and good services! If you are not looking for airport luxury and just want to fly come to this airport because it isn’t big and has basically 1 floor (apart from the restaurant and lounge on an upper floor) It’s a brilliant airport for frequent flyers just wanting to get out there and has friendly staff!
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Absolute joke"

(United Kingdom)

Trip Verified | Absolute joke - arrived as scheduled. Had to wait for bus to arrive. Bus made big show of driving around, only to drop us off at a queue of people 500m from the door. Took us 30 mins to get to the door, to find they had opened another room for us to queue through a maze style system. You make a mockery of the East Midlands. Why would people choose to fly from here when you are such amateurs. You know exactly how many people are arriving and what time. Put more staff on at peak times. Will be avoiding in the summer for sure. When we rang the taxi firm to advise of delay a very sour and rude young girl told us the get off the phone. Quite funny later on in the queue to see the airport duty manager on his phone!
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
10/10

"nice and clean airport"

(United Kingdom)

Trip Verified | Very small airport, so please don't expect luxury. But it's still nice and clean airport with some good bar and restaurants. Departure, Arrival and security check was always simple and easy. We travelled through this airport several times.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"completely blame the airport"

(United Kingdom)

Trip Verified | I queued for over one and a half hours to go through security to catch the Ryanair 6.10am flight to Malaga on the 11th March, having arrived at the airport at 4.30am. There was one fast track belt open and one other belt. The queue was horrendous. One man periodically shouted and barked orders at the queue. Very rude. Someone should have advised and assisted passengers whose flights were at risk to come to the front of the line. I tried but was told not to queue jump! I missed the flight by a couple of minutes - thought I was going to have a heart attack with the exertion as I am an elderly lady. Security was a complete shambles and nobody could have cared less. Approximately 40/50 Polish passengers missed their flight too and they were being redirected by Ryanair to Stansted. Goodness knows what happened to them. I was offered a flight two days later, which would have cut my break by half. Fortunately, Jet2 had a seat left on the 11am flight at a cost of £97. They went out of their way to help. I completely blame the airport for causing this extremely expensive, stressful and unnecessary situation. I will never fly from there again.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"nobody intervened in this chaos"

(Poland)

Not Verified | Tragic organisation of the airport. Service unpleasant. 3 departing planes at the same time and only one control gate opened. More than a hundred people have not seen airplanes, nobody intervened in this chaos. The worst airport I have seen. I make complaints about compensation for forced stay in the UK. Airport employees should at most manage the sorting of clothes at TKMaxx, and not passengers at check-in. Resignation for the airport manager! Embarrassment!
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport we have ever used"

(Spain)

Not Verified | My wife and I fly very frequently to and from Spain. We use all major airports and have travelled extensively across Europe. East Midlands airport is undoubtedly the worst airport we have ever used. Apart from being dirty and more like a cattle shed, the staff are rude, aggressive and clueless. Security are the worst. Like other contributors, I will try very very hard never to fly in or out of this dreadful airport again.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Airport has gone downhill a lot"

(United Kingdom)

Not Verified | Arrived Monday evening. Over 50 minutes to get through security/border control. Four planes arriving at the same time! Organised chaos. This Airport has gone downhill a lot over the last few years and border control is a national embarrassment compared to many overseas airports. The staff are rude, unhelpful and have no idea about customer care. It is now so bad that I will be looking to travel from other airports.
Experience At AirportArrival Only
Date VisitFebruary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
5/10

"Very very poor communication"

(United Kingdom)

Not Verified | Booked fast track security and passport on return, no problem with fast track security but could not use the passport one as this is for adults only. A very unhelpful man advised us as we produced our tickets. So please be aware if you have young children you cannot use this facility. I asked for a refund and the response was 'not my problem, speak to the airport' very very poor. To be fair the Jet2 representative assisted us to try and help get us through quickly. Very very poor communication EMA.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"What a disaster"

(United Kingdom)

Not Verified | Travelling back from Malaga Spain to East Midlands on the 7th of December. What a disaster, had to queue for nearly an hour through passport control. Rude arrogant staff barking out orders to travellers, crammed onto buses like cattle with no signs of health and safety whatsoever. Elderly and young children could be trampled upon quite easily. East Midlands airport you should be ashamed of yourselves, you need more passport checkouts and you need to give your staff some training on being polite to travellers, after all without us, you would be without a job!
Experience At AirportArrival Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no