East Midlands Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 166 reviews
2/10
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1/10

"completely over the top"

(United Kingdom)

Not Verified | Unprofessional Jobsworths. Supervisors on the security checks were completely over the top. We were quiet, polite and just surprised at their behaviour towards us. 20 minutes to check our toiletries and then throw things away because our see through bag wasn’t as small as theirs. Never had this issue before. Are they new staff for the summer? We use the airport about 3 or 4 times a year and were surprised at their behaviour which we had not seen before. We are going to use other airports where possible. East Mids airport is not a nice place to visit anymore. What has changed? Going out is terrible and arriving back is terrible - should it be like this? Other airports are great. Management and Customer services should be ashamed of themselves.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport requires massive investment"

(United Kingdom)

Not Verified | This airport requires massive investment with staff! A very long wait to get through security, this took over 45 minutes, we are aware of security and the importance’s of this however this is due to the airport being too small for the amount of departures. On arrival from home you have to wait for a bus following landing then lengthly queues through passport control. If you have baggage to collect then non of the carousels working! More investment required to deal with the amount of passengers.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"a pretty good airport"

(United Kingdom)

Trip Verified | Arrived here on Ryanair from Spain around 11 pm. Bussing to the terminal was a bit slow waiting for everyone to get off the plane and onto the bus. A bit of a queue but it moved quite quickly as there were e-gates in addition to three manned immigrations officers. Officers were friendly, polite, and efficient. Didn't check a bag but seating area was a bit dirty. Limited electric outlets in the terminal. A Greggs open till midnight, another coffee shop, and a WHSmiths were open later. Overall, a pretty good airport with limited National Express and pretty good local bus connections. Recommended.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Airport trying to be something its not"

(United Kingdom)

Not Verified | First time used here in a while and now I remember why. From entering an empty security area (yippee thought this was good) so walked under a barrier ribbon rather than the totally 6 empty cattle lanes to be told to go back and walk all the way around? There was no one in front or behind at all and only my wife and I there? And the point was? There was no one else there in front or behind, just us? Similar to meet the Fockers plane boarding experience only with a control freak on the loose! Which when I advised we had priority boarding then changed to all smiles and all change and they then lifted another ribbon to let us through there anyway? Certain staff missed the interpersonnel skills course then! Get yourself signed back up quick. Airport trying to be something its not unfortunately, late taking off, late boarding (only 2 planes in that hour?). Dreaded return, waited for steps waited for bus waited for passports and then waited an hour and 30 mins for bags, don't bother paying premium as your bags come off last anyway. Handling really poor and slow and generally bad, wont be rushing to use again would have been quicker through Heathrow and drive back! Sort your staff and procedures please its not hard.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"disgrace to its customers"

(United Kingdom)

Not Verified | Arrived to drop off my partner for a flight to Dublin, I used the rapid drop off area, £2.00 for 5 minutes ... okay that’s cheaper than Manchester and others. My partner took less than 30 seconds to grab her case and go to departure, I was left in a queue the length of the drop off area, by the time I queued to the barrier it was 11 minutes later, so for the privilege of queuing up to exit the rapid drop off it cost me £8.00, fortunately I had some change and my wallet with me, personally East Midlands Airport should give me back the £6.00 over payment for there inept management system. Pretty much think this airport is a disgrace to its customers.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a disgraceful way to treat people"

(United Kingdom)

Not Verified | Firstly the drop-off charges for cars are ridiculous. £5 for 5 minutes then £1 per minute. Absolutely scandalous, especially when there's a queue to get out of the site and the minutes are ticking by. How they get away with it is a mystery. Then the bus they use to transport passengers to their plane. They are far too small for the numbers involved and when I was there one woman was reduced to tears when an airport worker pushed her onto the already full bus before closing the doors. It was humiliating and a disgraceful way to treat people. Then the horrors of passport control, you are forced to join a chaotic queue for 4 recognition machines whilst two manually operated desks are empty. It's a crazy situation that can be rectified by either installing more machines or letting people through the manually operated section. It makes no sense at all and when I pointed out the madness of it all I was told the staff were obeying orders. East Midlands is undoubtedly one of the worst airports I've ever used and hopefully will never use the place ever again. It's a shambles and a disgrace.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"airport is frankly an embarrassment"

(United Kingdom)

Trip Verified | Unfortunately, I travel through East Midlands Airport quite often. It is always a depressing experience. The airport is dilapidated, not particularly clean and often overcrowded. The security area resembles a warehouse. There is one lounge with poor food and it is also often dirty and overcrowded. Some passengers seem to feel that getting drunk before boarding is the thing to do before boarding flights, which doesn’t help matters. This airport is frankly an embarrassment, I’ve been through better maintained third world airports.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"a brilliant airport for frequent flyers"

(United Kingdom)

Not Verified | Good airport! Easy in and out check in, pretty fast security and good services! If you are not looking for airport luxury and just want to fly come to this airport because it isn’t big and has basically 1 floor (apart from the restaurant and lounge on an upper floor) It’s a brilliant airport for frequent flyers just wanting to get out there and has friendly staff!
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Absolute joke"

(United Kingdom)

Trip Verified | Absolute joke - arrived as scheduled. Had to wait for bus to arrive. Bus made big show of driving around, only to drop us off at a queue of people 500m from the door. Took us 30 mins to get to the door, to find they had opened another room for us to queue through a maze style system. You make a mockery of the East Midlands. Why would people choose to fly from here when you are such amateurs. You know exactly how many people are arriving and what time. Put more staff on at peak times. Will be avoiding in the summer for sure. When we rang the taxi firm to advise of delay a very sour and rude young girl told us the get off the phone. Quite funny later on in the queue to see the airport duty manager on his phone!
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
10/10

"nice and clean airport"

(United Kingdom)

Trip Verified | Very small airport, so please don't expect luxury. But it's still nice and clean airport with some good bar and restaurants. Departure, Arrival and security check was always simple and easy. We travelled through this airport several times.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes