Delhi Airport

Not Verified | It’s unclear why but the airport demands you would have a check-in boarding pass from a kiosk. As a light traveller, I only get online check-in boarding pass and copies of it (just in case I lose my phone). Well, apparently it’s not enough! (And the only thing they do is stamp it. You can literally stamp any paper). So I got to wait in the airport for 14 hours with no shops nor drinks. Self check-in is unavailable (unless some specific airline) measure that against any European airport, and you realise how horrible was experience here. Staff are super rude in CISF and immigration (I met 2 very kind CISF guards in the departure area only). The rest were talking in raised voices, throwing passport around. I hate this airport with every fibre in me. Avoid like a plague and choose other transit/departure destination.

Not Verified | Delhi airport has improved a lot from what it was a couple of years ago. Entry through departure gates was really quick and after check in, immigration check was quick too with all counters working. Security check had reasonable queue as expected and once you are thru', it's an easy ride with many good shops and eating places. The airport is very well maintained with proper signage and plenty of greenery. Thanks to the maintenance team and all staff for a remarkable experience.

✅ Trip Verified | Rude immigration staff who throw the passport at travellers after stamping. Non existent crowd control, unclean restrooms (men). Will definitely avoid this airport if I have the option. Not worthy of being called an international airport.

✅ Trip Verified | I am so happy and feel amazed with customer service at Terminal 1. My query was very professionally resolved by Sh. Suresh Chand Meena at PRM counter. Really appreciate his professional approach and helping me out with my query in timely manner. All the very best,

✅ Trip Verified | Easily one of the worst airports in the world. Landed at Terminal 3 by Vistara Airlines from Singapore. My wife and I are in our 70s but buggies were just not available because they are appropriated by bureaucrats and VIPs. We had to walk more than a kilometre to reach immigration. Even thereafter, even though exhausted, we could not meet the car at the exit gate but had to drag our heavy luggage another kilometre from Gate 8 to the multi level car park at level 2 and on reaching there discovered that the escalator was not functioning. Greed, red tape, officiousness and apathy have reduced the airport to abject inefficiency and a living hell for old people.

✅ Trip Verified | T1 domestic terminal of Delhi airport away from T2 and T3. If arriving at other terminal and have next flight from T1 can avail free shuttle bus available 24x7. T1 is currently going through renovations (actually a bigger terminal is being built at the same place) so during peak hours may have to experience long queue for entry and security. My flight was early morning so didn’t experience any during mid night. It has all amenity/facilities which passengers needs, toilets, seating, food options, lounge, wifi and shopping options.

✅ Trip Verified | In recent days Delhi terminal 3 has become a mess and my experience was very bad. I had an early morning flight and I was at airport around 3 am. There was long queue for entering the terminal, I had installed Digiyatra and updated my boarding pass so that I can use dedicated entry and security for digiyatra holders but my bad luck there was some problem and no one was there to assist for Digiyatra. After multiple unsuccessful attempts I join the regular queue and took 20 min just to enter the terminal, I was travelling with only hand baggage so saved 30-40 min otherwise could have easily took for check in. Security queue waslong and slow moving, took 40 min plus for security. Overall very bad experience, unless situation improves in near future I would avoid Delhi Terminal 3.

Not Verified | Worst airport I ever been to 1. Keeping in mind the population of Delhi NCR and near around towns they could have planned spacious airport. I felt like I am in bus station (even that is much better than this). 2. Why can't they have more smart gates? 3. More counters I will prefer to go by train but not from this airport

Not Verified | One of the worst immigration experiences! The immigration staff are extremely rude and very very slow. Don't think they are capable of handling IT systems. So many people were anxious, afraid that they will miss their connecting flights. International airports are a gateway to a country, so sad to experience this, wonder what will all the foreigners make of such hellish experience.

✅ Trip Verified | This was by far the worst experience at an airport. We were returning back to London and allowed the usual 3hrs prior to our departure time to ensure we had some time for duty free shopping and to have some breakfast before our flight. Our flight was at 10.20am and we reached Delhi airport at 7.15am. After checking in our luggage, we joined the passport control queues. There were only 2 people serving and there was a very very long queue. After 1.5 hours it was our turn and I mentioned to the guy that you need more staff. He said they were short staffed due to some staff attending election duties. Then we spent another 1.5hrs in security. People were getting angry and shouting. We were still in the queue 10mins before our gate was about to close. They finally alert us through and we had to run to our departure gate. We had no time for shopping nor breakfast. The staff seem not bothered about the long queues and the frustration felt by the passengers. They need professionals working at the airport - not uncaring and not bothered at all. I will be avoiding Delhi airport as much as I can. Such a modern airport built but unfortunately the service is extremely poor!