Delhi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 336 reviews
5/10
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2/10

"provide basic training to their staff"

(Germany)

Trip Verified | The security staff is probably the most indiscreet, rude and condescending I have encountered globally. They openly unpacked underwear, hygiene articles, private documents, asked question, such as “what do you need tampons for?” And let me and one other woman wait for 10 minutes while they grabbled through our belongings. I would strongly advise the company that runs the Airport, to provide at least basic training to their staff. I understand my female colleagues now that travel through DEL regularly, that they feel very uncomfortable and exposed.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"staff provide a 3rd class service"

(Canada)

Trip Verified | Airport staff provide a 3rd class service. Too many customers and staff are unable to handle them professionally. Most staff members behave unprofessionally, uneducated with no common sense to deal with customers.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"sufficient number of clean washrooms"

(India)

Trip Verified | Terminal 3 Domestic arrival biggest and busiest airport in India and T3 is one of the biggest terminal in world. All required facilities available, sufficient number of clean washrooms and smoking zone, multiple food options, both at meet and greet hall inside terminal and also outside terminal. Convenience store and pharmacy shop also available and ATM too. Well connected with downtown with direct metro and public bus, also multiple cab and car rental options available, take cab only from designated counter or through app, avoid anyone offering cheap transport.
Experience At AirportArrival Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"Decent facilities"

(India)

Trip Verified | Terminal 2 Smallest of the 3 terminal, Go and Indigo domestic flight operates from here. Decent facilities, shopping, food and beverages,. During rush hours security can take time, not too long walk to gates, 5 min maximum from security. Lounge is very small and remains crowded, long queue at lounge. Wifi is good, if didn't get OTP through mobile on non Indian number then contact help desk, they will provide login credentials. Sufficient number of toilets available, also kids zone and prayer room.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"least foreigner friendly airport"

(United States)

Trip Verified | This is the least foreigner friendly airport. You can’t connect to internet unless you have an Indian cell phone number. Hell you can’t even get a water bottle from the vending machines using an international credit card. Highly disappointing! I am writing this review using my international roaming!
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no

8th November 2022 : Delhi Airport response

We regret the inconvenience caused to you during your recent visit at Delhi Airport. We appreciate your feedback and assure you that your observation was reviewed. Please note, we have Airport Information desk staff at both International & Domestic area to assist passengers incase, they are unable to get Internet Wi-Fi password. We have also published Wi-Fi support numbers across terminals through Standees, screens and Flight Information Display systems. We would also like to apprise you that, as per the statutory requirement in India we need to have identification of the person using the internet. Subsequently, an OTP is delivered on Indian & International numbers to access the Wi-Fi facility at Delhi Airport. Further, we are in process of activating International cards in Vending machine to enhance passenger experience.

7/10

"Terminal 2 small but smooth airport to navigate"

(India)

Trip Verified | Terminal 2 small but smooth airport to navigate, if not having check in baggage can exit in 5 min, clean toilets, few eating options at arrivals, multiple transport options. Prepaid cabs available and also Meru airport cabs. Ola/Uber have pick up point just outside. Public bus to city available from T3 which is just 5 min walk and also metro Available. If next flight from T1 then can get free shuttle bus.
Experience At AirportArrival Only
Date VisitOctober 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"one of the best airport in India"

(India)

T3 No doubt one of the best airport in India. Its big, depending upon gate of arrival may need to walk 10-15 min to exit. Baggage handling is swift, before arriving at baggage belt most of the baggage arrived already. There are chairs at baggage area to wait and also clean toilets, smoking room is there before baggage. Free wifi available for 2 hr, paid porters are there. At arrival hall multiple food options are there, also lounge and a alcohol shop. More food options available outside terminal. Chairs are there at arrival hall too. Metro station is just in front of terminal for travelling to downtown. City bus Available 24x7 to New Delhi railway station. Various cab option available, prepaid cab and metered cab and mega have booking kiosk outside terminal near pillars. OLA/Uber/Blumobility have pick up point at multi level parking. Free shuttle available for T1 and public transport centre.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"good facilities for travelers"

(India)

Trip Verified | Terminal 3 is used for international flight and all domestic flight of AirIndia, Vistara, Airasia and few of Indigo, spice. Its a huge terminal with good facilities for travelers. May experience long queue at ent2gate but mostly on gates 1 to 3-4,if you go further towards 6-7 won't find any queue. Have facility of paid porters which can be booked near car drop area. Lots of checking rows and many food options in check in area. Sometimes security is having long queue depending upon flight departing simultaneously but in general 15-20 min for that. International departure have separate security after immigration. After immigration excellent duty free shops and many other shopping options and many food options. Seating arrangements are sufficient. Can order food when seating and waiting at gates too, there are staff taking orders every where. Sufficient number of clean toilets. Prayer room also available. 2 smoking room in departure area. Airlines lounge and also loyalty lounge like Plaza premium and AmEx lounge available. Free wifi is for 2 hr.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"one of the best airport in India"

(India)

Trip Verified | T3 No doubt one of the best airport in India. Its big, depending upon gate of arrival may need to walk 10-15 min to exit. Baggage handling is swift, before arriving at baggage belt most of the baggage arrived already. There are chairs at baggage area to wait and also clean toilets, smoking room is there before baggage. Free wifi available for 2 hr, paid porters are there. At arrival hall multiple food options are there, also lounge and a alcohol shop. More food options available outside terminal. Chairs are there at arrival hall too. Metro station is just in front of terminal for travelling to downtown. City bus Available 24x7 to New Delhi railway station. Various cab option available, prepaid cab and metered cab and mega have booking kiosk outside terminal near pillars. OLA/Uber/Blumobility have pick up point at multi level parking. Free shuttle available for T1 and public transport centre.
Experience At AirportArrival Only
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"90 minutes just to get through security"

(India)

Not Verified | This airport is clean and the staff in the airport are quite nice and friendly. There are also a lot of franchises in this airport. The security check needs to be less time taking. It took me 90 minutes just to get through security because the people were not prompt. Also, the Wi-Fi at this airport is pathetic. There is a lot of seating space but less charging stations. The restrooms are clean and nice. Overall a pretty good airport, just needs better management.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes