"Avoid like a plague"
Jay Usti (Lithuania)
Experience At Airport | Departure Only |
Date Visit | September 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Delhi airport has improved a lot"
Iqbal Gahunia (Australia)
Experience At Airport | Departure Only |
Date Visit | September 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Rude immigration staff"
V Janawasan (India)
Experience At Airport | Arrival and Departure |
Date Visit | February 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
12th May 2023 : Delhi Airport response
Dear Janawasan, Thank you for sharing your recent travel experience with us. We have taken due cognizance of this matter and we regret the inconvenience caused to you. At the outset, we would like to inform you that Immigration is a sovereign activity under the total control of Bureau of Immigration. Hence, we request you to share your feedback directly with the Bureau of Immigration by clicking - http://boi.gov.in/content/contact-us-0 With regards to your feedback regarding to washrooms, we have taken up strongly with the service partner and will endeavour to serve better in all your future visits. Further, you may elaborate your feedback by sharing the exact location, Date & Time of travel by writing us at [email protected]
"amazed with customer service"
C Shanera (Australia)
Experience At Airport | Transit |
Date Visit | February 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
12th May 2023 : Delhi Airport response
Dear Shanera, Thank you for your kind words. We are glad that our staff could assist you. Passenger satisfaction is paramount for us. Delhi Airport strives to enhance its flyers experience. 😊✈️
"a living hell for old people"
Udayan Mukerji (India)
Experience At Airport | Arrival Only |
Date Visit | January 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"long queue for entry and security"
50 reviews Rahul Anand (India)
Experience At Airport | Departure Only |
Date Visit | January 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"my experience was very bad2
50 reviews Rahul Anand (India)
Experience At Airport | Departure Only |
Date Visit | December 2022 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
7th January 2023 : Delhi Airport response
Dear Rahul, Thank you for sharing your recent travel experience with us. We have taken due cognizance of this matter and we regret the inconvenience caused to you. At the outset, we would like to inform you that the security related activities at Delhi Airport is managed and controlled by the Central Industrial Security Force – CISF, as constituted and maintained by the Central Govt. Further, we would like to state that as an Airport operator we have taken various measures mentioned below to ensure smooth operations and to provide a seamless travel experience to our passengers: a. Two extra entry points were made functional at the departure forecourt area. b. Additional manpower deployed at entry point and security check point to expedite passenger movement through regular monitoring, ensuring equal distribution and segregation of passengers. c. Positioned 5 security scanning machines (XBIS) at Domestic as well as International Security Hold Area. d. Installed dedicated Digiyatra lanes for faster processing & passenger movement. e. Installed XOVIS Screens at various locations to display waiting time to passengers so that they can to move to short queues.
"felt like I am in bus station"
Gareema Tewari (India)
Experience At Airport | Arrival and Departure |
Date Visit | June 2022 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"One of the worst immigration experiences!"
Sumeet Arora (United Kingdom)
Experience At Airport | Arrival and Departure |
Date Visit | November 2022 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Recommended | no |
"the worst experience at an airport"
B Norris (United Kingdom)
Experience At Airport | Departure Only |
Date Visit | December 2022 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
7th January 2023 : Delhi Airport response
Dear Norris, We would like to apprise you that in the recent past, the international passenger flow has increased, resulting in longer wait time at immigration. However, we are working closely with the immigration officials to address the concern and have already made some progress. Further, our on-ground officials are always keeping a continuous check on passenger movement throughout the Airport ensuring a smooth travel experience for passengers. At Delhi Airport, passenger experience is paramount and we wish to serve you better in the future.