Delhi Airport

✅ Trip Verified | The airport is huge with high ceiling. The first airport I’ve experienced where there is a separate entrance and immigration officers for business and first class passengers. There are plenty of restaurants and food court is available for cheaper choices. There is an on-going construction for more shops though. But the shopping has local goods and souvenirs at affordable prices unlike other airports where only International brands are mostly displayed. Another unique feature is that even at the waiting departure gate, kiosk shops are just in front of you.

✅ Trip Verified | While I commend the fast and efficient procedures at the immigration. I am disappointed that they don't offer free wi-fi in this airport even for few hours. In this day and age when internet access is a must and I don't see why this service is not available at IGI.

✅ Trip Verified | Nice and beautiful airport especially terminal 3. Very neat and tidy as well. The soft music was marvelous. Staff were very co-operative. I took the another flight from Terminal 2 as it was a domestic flight. T2 was not upto the mark as compared to T3 but my experience was nice.

✅ Trip Verified | I travelled on Air India business class from Mumbai to Vienna via Delhi on 13th July. I have noticed it in the past to. Probably while designing the airport they forgot to create facilities for transit passengers. You are directed to a small passage where people only 2+2+2 scanning machine works. The 2 are always not working. It took 30 minutes to get security check. Also airport wifi service is only for short duration, later on its paid.

✅ Trip Verified | It was with some trepidation that I arrived at Delhi Airport, as my last experience six months ago was anything but positive. Chaos at check in and an hour and a half at security made it highly stressful. But I passed through Delhi Airport four times within the last three weeks and I was amazed how each time everything flowed like clockwork. Both times that I arrived there were no queues at passport control. And both times that I was departing, from completion of check in to gate took twenty minutes. As my arrival and departure times were the same as six months ago, I can't explain the difference as being as a result of flying at a quieter time. Sure, none of the people whom one encounters on the way has qualified cum laude from the charm school, but what does that matter if service is quick and efficient. By comparison, Heathrow Terminal 5 was a nightmare after the easy and stress free experience at Delhi.

❌ Not Verified | Complete absensce of transport between terminals and had to walk with all the luggage in blistering 46 celcsuis heat. Had to wait 25 mins for a shuttle which was seemingly overcrowded. Very unfriendly staff who were refusing my request to lodge a feed back about the problems. Total disregard towards customer services and very unfriendly staff is what I faced.

❌ Not Verified | It’s a new terminal, hence expected better conditions. But was very disappointed with the whole experience. The check-in counters were insufficient to handle the rush. There was very little assistance or information available. The cleanliness in the waiting are was way below standards. On the whole, one of the worst airports I have visited in the country.

✅ Trip Verified | The facilities are good. One has to allocate enough time to go through the process at this airport. It is well connected to the city via metro, buses etc. I think a major improvement is due on the immigration and the WiFi accessibility front. The immigration lines were long and some of the counters were empty. This led to a huge backlog. There’s no WiFi unless you have an local SIM card. The shops and restaurants are reasonably priced. Try the business lounge (paid) if you have a long time to kill. Overall a good airport but as aviation grows in India, there’s plenty to improve.

✅ Trip Verified | If this is a silent airport, why do Spicejet and Indigo staff shout so much for boarding? It is very irritating and stressful to hear them screaming like bus conductors for every flight. They shout to attract the passengers when the information is displayed on screen, why should they disturb the peace?

❎ Not Verified | Both the arrival and departure experience at this airport are the worst I have ever encountered. After a long flight from London and the excitement of the start of our adventure we were met with surly staff who could barely be bothered to raise their head to acknowledge us. The airport is all sheen and shine but is swarming with inert, rude, incompetent staff. The number of 'checks' of documents that passengers have to endure is ridiculous. When it came to depart it took almost three hours from checking in to boarding with no time at all to sit and relax. When we tried to purchase food at one of the outlets we were asked for a higher price than what was quoted on the large illuminated menu board. When we challenged this we were told that the prices displayed were for staff! To sum up our experience - stressful, frustrating, unwelcoming, inefficient and on hindsight hilarious given the many signs celebrating the accolades and awards that this airport is supposed to have won! Definitely an airport to avoid.