✅ Trip Verified
| What an absolutely horrible and disgusting GMR operated IGIA airport. Nothing works. Add to that additional confusion created by airport officials: Our baggage came on belt 7 along with a flight from London. Start of confusion. Luggage on belt 7. No trolleys anywhere to be seen. Asked an airport guy, found out trolleys are kept near belt 14, anyone can figure this out? We were standing waiting for our bags for nearly an hour. No bags to be seen. Finally I decide to take a walk around the belt and lo and behold, a bunch of bags were removed and kept on the floor while passengers, unaware, kept waiting for the bags around the belt. Our bags must have been pulled out and were lying there. When I asked the porter why they were pulling the bags from the belt, answer was supervisor instructed. What was needed to do this? Who knows? Even pulled out there is no process to inform passengers waiting around. So I decided to go and lodge a formal complaint against this stupidity of highest order. So I went to luggage office of airport situated near belt 8 and 9 and requested for complaint form or complaint book. The lady at the counter could not even find the complaint book. This airport defies belief that any airport can be run so badly. I know no action will be taken on any feedback that has been given in this forum. However just needed to warn other travellers into this horrible airport.