Delhi Airport

✅ Trip Verified | This was the worst we have ever been treated at any airport in our lives! After collecting our bags which was difficult enough due to nonexistent posting of the appropriate luggage carousel my wife stayed inside while I peeked outside to look for the driver we had arranged for. Once I saw him I tried to reenter and i was just past the threshold to get my wife but the security forbade to go back in. I explained to him my wife was inside but all he said was no over and over! I motioned for our driver to explain to him in Hindi what the situation was but all he could say was no. At this point I could not believe what was going on. Then another soldier came and asked for my boarding pass which was with my wife so he asked me how can he know I am not lying! I had the passports and showed him but he too refused to simply let me go back in together my wife. Now I am livid and I said just get someone to go in with me. Finally another soldier came by and he went in with me though he was walking at a snails pace with me. I mean if I was potential threat would you not cling to my side? I got my wife who was so worried as this was taking so long. Finally when we exited together the first soldier looked at me and smirked. Well folks the this a sad but true reflection of how some people in India with position and authority simply do whatever they feel like doing and honestly no one seems to care at all.

✅ Trip Verified | Worst airport I have used. The immigration is so slow they were not able to find my visa in their system. After numerous attempts went over to other officials while we stand with 10 months old from last one hour. Asking questions like how did i get a job abroad and etc.

✅ Trip Verified | Worst immigration system in a whole world. It took me 2 hours 20 mins just to clear my immigration. Not enough immigration staff. Immigration officers are too slow. I have travelled so many countries but Delhi airport was my worst experience.

✅ Trip Verified | What an absolutely horrible and disgusting GMR operated IGIA airport. Nothing works. Add to that additional confusion created by airport officials: - our baggage came on belt 7 along with a flight from London. Start of confusion. - luggage on belt 7. No trollies anywhere to be seen. Asked an airport guy found out trollies are kept near belt 14 - anyone can figure this out? We were standing waiting for our bags for nearly an hour. No bags to be seen. Finally I decide to take a walk around the belt and lo and behold, bunch of bags were removed and kept on the floor while passengers, unaware, kept waiting for the bags around the belt. Our bags must have been pulled out and were lying there. When I asked the porter why they were pulling the bags from the belt, the answer was the supervisor instructed. What was needed to do this? Who knows? Even pulled out there is no process to inform passengers waiting around. So I decided to go and lodge a formal complaint against this stupidity of highest order. So I went to the luggage office of airport situated near belt 8 and 9 and requested a complaint form or complaint book. The lady at the counter could not even find the complaint book. This airport defies belief that any airport can be run so badly. I know no action will be taken on any feedback that has been given in this forum. However just needed to warn other travellers into this horrible airport.

✅ Trip Verified | What an absolutely horrible and disgusting GMR operated IGIA airport. Nothing works. Add to that additional confusion created by airport officials: Our baggage came on belt 7 along with a flight from London. Start of confusion. Luggage on belt 7. No trolleys anywhere to be seen. Asked an airport guy, found out trolleys are kept near belt 14, anyone can figure this out? We were standing waiting for our bags for nearly an hour. No bags to be seen. Finally I decide to take a walk around the belt and lo and behold, a bunch of bags were removed and kept on the floor while passengers, unaware, kept waiting for the bags around the belt. Our bags must have been pulled out and were lying there. When I asked the porter why they were pulling the bags from the belt, answer was supervisor instructed. What was needed to do this? Who knows? Even pulled out there is no process to inform passengers waiting around. So I decided to go and lodge a formal complaint against this stupidity of highest order. So I went to luggage office of airport situated near belt 8 and 9 and requested for complaint form or complaint book. The lady at the counter could not even find the complaint book. This airport defies belief that any airport can be run so badly. I know no action will be taken on any feedback that has been given in this forum. However just needed to warn other travellers into this horrible airport.

Not Verified | Delhi Airport is the worst. Immigration and security checks are the worst. There are close to 36 immigration counters but you could never see all the slots being filled. They take breaks every half an hour even though there is a huge queue in immigration. They should buy a full body scanner instead of security guard checking each and every passengers. Delhi Airport would have been so much better if not for the slow immigration and security checks. Until they fix it never going to visit that airport again.

Not Verified | I am sat here now in a lounge at 3am. For the last two hours over the loudspeakers have been playing loudly Jingle Bells on January 5th. No one can rest let alone sleep. Whoever is in charge should be fired now.

Not Verified | Most incompetent security I've ever seen, and I've been to dozens of airports worldwide. Shockingly slow. The clowns are confused by items such as umbrellas, empty water bottles, and mobile phone chargers. Be prepared to remove all of these from your bags, and be treated like an idiot for not knowing to do it automatically. At least 8 separate passport checks from entrance to boarding.

✅ Trip Verified | Without a doubt, one of the worst airports I've ever been to. We travelled as a group of 10 and upon arrival we were asked to show our boarding passes as we entered the airport. When we said we needed to go to the counter to have them printed they sent us to another entrance where we were then told we had to go back to the original door, who then sent us to yet another entrance. All of this back and forth eventually lead to us going back to the same door we originally tried to enter with no boarding passes, just our email confirmation which we were then allowed to enter with even though we had them in the first place. Then in security, we were taken from the top of a queue and put into an even longer queue, causing us to then have to sprint from one side of the airport to get to our gate. The airport is nothing less than a cattle mart with no one really knowing what they are doing.

✅ Trip Verified | Delhi T3 is a very slow process airport. You will see queues all the time. I spent more than an hour in queues for security check. While this is quite good in other countries. Some people couldn't get their flights due to the waiting time. This should be handled first if IGI wants to improve its ratings