Delhi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 352 reviews
5/10
No Skytrax Rating
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3/10

"This airport is to be avoided"

(Canada)

Trip Verified | Had a domestic to international transfer. Followed the signs to an area that looked like customs. They seemed to be turning non Indians away and told us essentially to go out through arrivals. Asked for help a few times as the signs were very unclear. Finally ended up walking what must have been a kilometer to very poorly signed location where a guard directed us up to the main departures area. Went to go through customs and redo security but customs wouldn't let me through as I had a long transfer (8 hours). At any regular airport this would not be an issue but of course here they make life difficult. I tried to get help but everywhere I went I was told there was nothing that can be done and all told me different times I could pass into the international terminal. I paid for a business class ticket so I could stay in the lounge during the layover but instead I was in the departure hall with hundreds of people with many sitting on the ground due to lack of seats. No restaurants or anything in the departure hall so just stuck there. I had to go to the washroom but couldn't stomach it. I tried to return to arrivals as I had seen a lounge there but I wasn't allowed. I tried to leave the airport and even that was not permitted they told me I'd have to walk to the other side of the airport to exit. I tried getting help from the airline and they were unhelpful. This airport is to be avoided. The other airports in India that I've been to have been ok but this one is really subpar and treats their passengers, especially transit passengers very poorly. Security is also extremely picky wanting any cable or anything electronic to be taken out. It becomes very chaotic as you are separated from your belongings. Honestly security at airports is never a pleasant experience but they seem to aim to create extra chaotic situations in an already stressful environment. Avoid if you can I certainly will in the future.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Terminal 1 is very disappointing"

(India)

Not Verified | I experienced both Terminal 3 and Terminal 1 at Delhi Airport during this trip. Terminal 3 experience is always good, though slightly clinical, unfortunately Terminal 1 is very disappointing. I understand Terminal 1 is under redevelopment but basics can be taken care of easily. The charging points in most areas do not work. The security screening process is a nightmare and you could see the staff struggling (no blame on them, they were in a tough situation). The number of F&B outlets is very limited and extremely expensive. Considering it is mostly LCCs who use this terminal, it is often important to refuel before the flight which becomes difficult. Lack of vending machines means that the few outlets who serve this terminal can charge any amount they please for drinks. I would recommend you actively avoid flights departing from this terminal till the renovation is completed.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"This was a terrible ordeal"

(United Kingdom)

Trip Verified | We transited from Heathrow to Kathmandu via Delhi and returned from Kathmandu to Heathrow via the same, via Delhi’s T3. On both occasions our ‘transfer/transit experience’ was completely unacceptable, bordering on downright disgraceful. We expected the transfer to be similar to what we’d experienced at other major airports in the past, (like Heathrow, Bogotá, Lisbon), however, Delhi was an exception. On arrival, we found ourselves being ‘held’ in the ‘Transfer Area’ - were we had to wait for 2-3 hours (each way) for our tickets to be stamped. We were informed this could only be done by ‘Airline staff’ and we’d have to wait for ‘someone to come’. Hundreds of other passengers from other aircraft founds themselves having the same experience, some having waited for 5 or more hours. There isn’t ample seating, no shops, restraints or vending machines, just an area that looked and felt like an Emergency Department hospital waiting room with confused, anxious, tired and upset people waiting for ‘someone’ to stamp their boarding pass. The whole operation lacked any order, with staff behind kiosks saying ‘you have to wait’. After hours of waiting, and constantly asking, our boarding passes were initialled by the same man who’d told us to ‘wait’ and we then proceeded through a security area that seemed that it hadn’t changed in 20 years. There was no automated belt/carousel to place items on ( we all shudder our trays along a table) and ever passenger was asked to stand on an elevated wooden box (in front on 100’s waiting) whilst an ignorant security guard waved a wand, and abruptly stamped the boarding card. I can compare this 2-3 hour ‘ordeal’ to transiting at Heathrow - one of the worlds busiest airports - which took 20 minutes. If you are simply using Delhi to transit/transfer, please consider another airport. I am writing to our travel agent to ask they consider my experience, and others who’ve also documented the same on this site, so they might instead re-route their customers via another hub. This was a terrible ordeal, I can’t imagine what this would be like if we were travelling with children or elderly. Please I ask you to strongly consider another airport.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no

30th November 2023 : Delhi Airport response

Dear Kirk, We deeply regret the inconvenience you had experienced during your transit through Delhi Airport, Terminal 3. This to apprise you that, mostly transit passengers carry the boarding pass for their onward flight which is issued by the Airline at the origin airport itself. As a practice, airline staff or their Ground handling Agency (GHA) staff is usually available at the transfer desk in the transfer area to guide passengers. As per Airline guidelines, the transfer counter for checking in passengers travelling on international flights opens 4 hours prior to the scheduled departure time and boarding passes are issued at that time. This matter may be taken up directly with the airline you had travelled with. Further, passengers who have enough time before their next flight connection from Delhi Airport can choose from food options at the transfer area. Comfortable seating along with recliner chairs are also there for passengers to relax while waiting for their next flight. Alternatively, passengers having longer duration between their connecting flights have the option to exit the terminal building provided they are in possession of a transit VISA and avail various facilities such as lounges, transit hotel and wide array of F&B outlets at Delhi Airport. We are pleased to inform you that a dedicated team is available 24*7 to address passenger concerns and queries. Please connect with us directly by clicking on https://www.newdelhiairport.in/contactus whenever you are travelling through Delhi Airport. Rest assured, we are actively working to enhance travel experience of our passengers and to achieve this objective we are currently in the process of revamping the transit area. Thank you for your understanding and patience.

1/10

"Very limited facilities"

(Singapore)

Trip Verified | Worst airport to be in. No one assisted for transfers. People are horrible for not helping travelers find their way. They are even mad and rude to answer questions. Very limited facilities for resting and charging phones. To connect to wifi they have to get your passport details from a kiosk, how troublesome especially the queue for it.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no

24th November 2023 : Delhi Airport response

Dear M Chua, We regret the inconvenience faced by you during your transit through Terminal 3,Delhi Airport. We would like to inform you that the airline staff or their Ground handling Agency (GHA) staff is usually available at the transfer desk in the transfer area to guide passengers. Passengers who have enough time before their next flight connection from Delhi Airport can choose from food options at the transfer area. Comfortable seating along with recliner chairs are also there for passengers to relax while waiting for their next flight. For Internet usage at Delhi Airport, passenger identification details are required as it is a regulatory requirement by Indian Government and hence passport details would have been asked. We also conduct periodic behavioural trainings and constant monitoring of the Airport staff to ensure they project helpful and courteous attitude while dealing with our esteemed passengers. Rest assured, passenger experience is paramount at Delhi Airport and we wish to serve you better in the future.

2/10

"Avoid like a plague"

(Lithuania)

Not Verified | It’s unclear why but the airport demands you would have a check-in boarding pass from a kiosk. As a light traveller, I only get online check-in boarding pass and copies of it (just in case I lose my phone). Well, apparently it’s not enough! (And the only thing they do is stamp it. You can literally stamp any paper). So I got to wait in the airport for 14 hours with no shops nor drinks. Self check-in is unavailable (unless some specific airline) measure that against any European airport, and you realise how horrible was experience here. Staff are super rude in CISF and immigration (I met 2 very kind CISF guards in the departure area only). The rest were talking in raised voices, throwing passport around. I hate this airport with every fibre in me. Avoid like a plague and choose other transit/departure destination.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no

5th October 2023 : Delhi Airport response

Dear Jay, Inconvenience caused to you during your transit from Terminal 3,Delhi Airport is deeply regretted. We would like to inform you that the transfer desk at the International to International (I to I) transfer area are manned by the airline staff or by their Ground handling Agency (GHA). The boarding pass for onward flight connection is normally provided by the respective Airline/GHA staff. Passengers who have enough time before their next flight connection from Delhi Airport can explore various food outlets in the I to I transfer area. There are adequate options available for passengers to relax while waiting for their next flight. We would also like to your apprise you that our Training Academy conducts periodic behavioural trainings and constant monitoring of the Airport staff. Rest assured, passenger experience is paramount at Delhi Airport and we wish to serve you better in the future.

9/10

"Delhi airport has improved a lot"

(Australia)

Not Verified | Delhi airport has improved a lot from what it was a couple of years ago. Entry through departure gates was really quick and after check in, immigration check was quick too with all counters working. Security check had reasonable queue as expected and once you are thru', it's an easy ride with many good shops and eating places. The airport is very well maintained with proper signage and plenty of greenery. Thanks to the maintenance team and all staff for a remarkable experience.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes

5th October 2023 : Delhi Airport response

Dear Iqbal, We are thrilled to hear about your positive experience at Delhi airport! As an Airport Operator, we are committed to delivering services that meet global standards. We are eagerly looking forward to serving you during your upcoming trips in the future.

4/10

"Rude immigration staff"

(India)

Trip Verified | Rude immigration staff who throw the passport at travellers after stamping. Non existent crowd control, unclean restrooms (men). Will definitely avoid this airport if I have the option. Not worthy of being called an international airport.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no

12th May 2023 : Delhi Airport response

Dear Janawasan, Thank you for sharing your recent travel experience with us. We have taken due cognizance of this matter and we regret the inconvenience caused to you. At the outset, we would like to inform you that Immigration is a sovereign activity under the total control of Bureau of Immigration. Hence, we request you to share your feedback directly with the Bureau of Immigration by clicking - http://boi.gov.in/content/contact-us-0 With regards to your feedback regarding to washrooms, we have taken up strongly with the service partner and will endeavour to serve better in all your future visits. Further, you may elaborate your feedback by sharing the exact location, Date & Time of travel by writing us at [email protected]

10/10

"amazed with customer service"

(Australia)

Trip Verified | I am so happy and feel amazed with customer service at Terminal 1. My query was very professionally resolved by Sh. Suresh Chand Meena at PRM counter. Really appreciate his professional approach and helping me out with my query in timely manner. All the very best,
Experience At AirportTransit
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes

12th May 2023 : Delhi Airport response

Dear Shanera, Thank you for your kind words. We are glad that our staff could assist you. Passenger satisfaction is paramount for us. Delhi Airport strives to enhance its flyers experience. 😊✈️

2/10

"a living hell for old people"

(India)

Trip Verified | Easily one of the worst airports in the world. Landed at Terminal 3 by Vistara Airlines from Singapore. My wife and I are in our 70s but buggies were just not available because they are appropriated by bureaucrats and VIPs. We had to walk more than a kilometre to reach immigration. Even thereafter, even though exhausted, we could not meet the car at the exit gate but had to drag our heavy luggage another kilometre from Gate 8 to the multi level car park at level 2 and on reaching there discovered that the escalator was not functioning. Greed, red tape, officiousness and apathy have reduced the airport to abject inefficiency and a living hell for old people.
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"long queue for entry and security"

(India)

Trip Verified | T1 domestic terminal of Delhi airport away from T2 and T3. If arriving at other terminal and have next flight from T1 can avail free shuttle bus available 24x7. T1 is currently going through renovations (actually a bigger terminal is being built at the same place) so during peak hours may have to experience long queue for entry and security. My flight was early morning so didn’t experience any during mid night. It has all amenity/facilities which passengers needs, toilets, seating, food options, lounge, wifi and shopping options.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes