Delhi Airport

Not Verified | I experienced both Terminal 3 and Terminal 1 at Delhi Airport during this trip. Terminal 3 experience is always good, though slightly clinical, unfortunately Terminal 1 is very disappointing. I understand Terminal 1 is under redevelopment but basics can be taken care of easily. The charging points in most areas do not work. The security screening process is a nightmare and you could see the staff struggling (no blame on them, they were in a tough situation). The number of F&B outlets is very limited and extremely expensive. Considering it is mostly LCCs who use this terminal, it is often important to refuel before the flight which becomes difficult. Lack of vending machines means that the few outlets who serve this terminal can charge any amount they please for drinks. I would recommend you actively avoid flights departing from this terminal till the renovation is completed.

✅ Trip Verified | We transited from Heathrow to Kathmandu via Delhi and returned from Kathmandu to Heathrow via the same, via Delhi’s T3. On both occasions our ‘transfer/transit experience’ was completely unacceptable, bordering on downright disgraceful. We expected the transfer to be similar to what we’d experienced at other major airports in the past, (like Heathrow, Bogotá, Lisbon), however, Delhi was an exception. On arrival, we found ourselves being ‘held’ in the ‘Transfer Area’ - were we had to wait for 2-3 hours (each way) for our tickets to be stamped. We were informed this could only be done by ‘Airline staff’ and we’d have to wait for ‘someone to come’. Hundreds of other passengers from other aircraft founds themselves having the same experience, some having waited for 5 or more hours. There isn’t ample seating, no shops, restraints or vending machines, just an area that looked and felt like an Emergency Department hospital waiting room with confused, anxious, tired and upset people waiting for ‘someone’ to stamp their boarding pass. The whole operation lacked any order, with staff behind kiosks saying ‘you have to wait’. After hours of waiting, and constantly asking, our boarding passes were initialled by the same man who’d told us to ‘wait’ and we then proceeded through a security area that seemed that it hadn’t changed in 20 years. There was no automated belt/carousel to place items on ( we all shudder our trays along a table) and ever passenger was asked to stand on an elevated wooden box (in front on 100’s waiting) whilst an ignorant security guard waved a wand, and abruptly stamped the boarding card. I can compare this 2-3 hour ‘ordeal’ to transiting at Heathrow - one of the worlds busiest airports - which took 20 minutes. If you are simply using Delhi to transit/transfer, please consider another airport. I am writing to our travel agent to ask they consider my experience, and others who’ve also documented the same on this site, so they might instead re-route their customers via another hub. This was a terrible ordeal, I can’t imagine what this would be like if we were travelling with children or elderly. Please I ask you to strongly consider another airport.

✅ Trip Verified | Worst airport to be in. No one assisted for transfers. People are horrible for not helping travelers find their way. They are even mad and rude to answer questions. Very limited facilities for resting and charging phones. To connect to wifi they have to get your passport details from a kiosk, how troublesome especially the queue for it.

Not Verified | It’s unclear why but the airport demands you would have a check-in boarding pass from a kiosk. As a light traveller, I only get online check-in boarding pass and copies of it (just in case I lose my phone). Well, apparently it’s not enough! (And the only thing they do is stamp it. You can literally stamp any paper). So I got to wait in the airport for 14 hours with no shops nor drinks. Self check-in is unavailable (unless some specific airline) measure that against any European airport, and you realise how horrible was experience here. Staff are super rude in CISF and immigration (I met 2 very kind CISF guards in the departure area only). The rest were talking in raised voices, throwing passport around. I hate this airport with every fibre in me. Avoid like a plague and choose other transit/departure destination.

Not Verified | Delhi airport has improved a lot from what it was a couple of years ago. Entry through departure gates was really quick and after check in, immigration check was quick too with all counters working. Security check had reasonable queue as expected and once you are thru', it's an easy ride with many good shops and eating places. The airport is very well maintained with proper signage and plenty of greenery. Thanks to the maintenance team and all staff for a remarkable experience.

✅ Trip Verified | Rude immigration staff who throw the passport at travellers after stamping. Non existent crowd control, unclean restrooms (men). Will definitely avoid this airport if I have the option. Not worthy of being called an international airport.

✅ Trip Verified | I am so happy and feel amazed with customer service at Terminal 1. My query was very professionally resolved by Sh. Suresh Chand Meena at PRM counter. Really appreciate his professional approach and helping me out with my query in timely manner. All the very best,

✅ Trip Verified | Easily one of the worst airports in the world. Landed at Terminal 3 by Vistara Airlines from Singapore. My wife and I are in our 70s but buggies were just not available because they are appropriated by bureaucrats and VIPs. We had to walk more than a kilometre to reach immigration. Even thereafter, even though exhausted, we could not meet the car at the exit gate but had to drag our heavy luggage another kilometre from Gate 8 to the multi level car park at level 2 and on reaching there discovered that the escalator was not functioning. Greed, red tape, officiousness and apathy have reduced the airport to abject inefficiency and a living hell for old people.

✅ Trip Verified | T1 domestic terminal of Delhi airport away from T2 and T3. If arriving at other terminal and have next flight from T1 can avail free shuttle bus available 24x7. T1 is currently going through renovations (actually a bigger terminal is being built at the same place) so during peak hours may have to experience long queue for entry and security. My flight was early morning so didn’t experience any during mid night. It has all amenity/facilities which passengers needs, toilets, seating, food options, lounge, wifi and shopping options.

✅ Trip Verified | In recent days Delhi terminal 3 has become a mess and my experience was very bad. I had an early morning flight and I was at airport around 3 am. There was long queue for entering the terminal, I had installed Digiyatra and updated my boarding pass so that I can use dedicated entry and security for digiyatra holders but my bad luck there was some problem and no one was there to assist for Digiyatra. After multiple unsuccessful attempts I join the regular queue and took 20 min just to enter the terminal, I was travelling with only hand baggage so saved 30-40 min otherwise could have easily took for check in. Security queue waslong and slow moving, took 40 min plus for security. Overall very bad experience, unless situation improves in near future I would avoid Delhi Terminal 3.