Delhi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 303 reviews
5/10
No Skytrax Rating
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8/10

"no repair or frequent services"

(India)

Not Verified | Airport keeps its standard except for a few things. The young lady at the information desk was not so welcoming. She might be thinking that the airport belongs to her, let her go and see other International Airport help desks. Phone charging pin are broken and secure lock and pin pads were not functioning. Only in India, establish everything, new technologies but no repair or frequent services.
Experience At AirportTransit
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"departure from this airport is extremely stressful"

(Belgium)

Not Verified | The departure from this airport is extremely stressful, if not traumatizing. The whole mess as others have pointed out is created by the rude, lethargic, and super slow immigration staff. These people are supposed to be the last government interaction of passengers moving overseas for either for work, studies, or even tourism, however, they make sure that it is as painful as possible. They literally yell at passengers, disrespect them openly, and even laugh at them if they make any mistakes. Also if you are a young man travelling abroad for any reason, they tend to be extra rude with you and ask you all sorts of irrelevant questions. The Delhi airport management also doesn't seem to care a bit about it as they receive the complaints about Indian immigration every single day and yet the system remains unchanged. I guess, that's the way it is in India.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Something should be changed"

(Hungary)

Trip Verified | The check-in requires 5-times more time than at any other airport (the staff are slow and mostly disorganised). One-third of the people don't even know what a queue means. They were just cutting in front of everyone - at least there should be some guards to show them, how to queue. We almost missed our flight because of these things. Not to talk about the baggage carriers, who kindly offer their help and then unexpectedly ask for money - they must have told that in advance. The air quality is terribly unhealthy all the time, citizens and travellers should know that, before they go to Delhi. The other thing is, that it is dirtier than other big airports, but much cleaner then Delhi itself, which is sunk in trash, sadly. Something should be changed. When people exit the airport they should know the level of pollution. This is a mush, it has serious health consequences.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"avoid this airport"

(United States)

Not Verified | Arrival: the signage at the international arrival was very unclear to not present at all. Luckily, I finally stumbled upon customs/immigration. Another passenger asked me for help on where to go for a transfer. I couldn’t help because that signage was just as vague or non-existent. Luckily there was no line at all for customs/immigration. It was very quick. Unfortunately, the agent was rude. After that, I personally really hate it when airports make you walk through a mall to get out. It’s very unpleasant after a long flight. Departure: This was an absolute mess. Luckily I had a hotel concierge to guide me where I needed to go and there were special queues for Business class travelers. Without that, I would easily have spent a half-hour just trying to figure where I needed to be. It was chaos and the signage, again, was woefully inadequate. Queuing time for Business/First Class is just fine, but it looked awful for everyone else. The customs/immigration agents were just as rude as the arrival agent. I understand that English is not their first language, but a few soft skill practices would go a long way—responding at all when I say thank you, for example. After customs/immigration is okay. However, the holding area at the departure gates is downright dehumanizing. No bathroom access? Seriously? WiFi: many people mention that you can’t access it without an India phone number via SMS. This has been fixed and US numbers work. However, the 45 minute limit is not up-to-par with the rest of the world’s airports. Overall, I would avoid this airport unless you simply have to go here. On departure, definitely ask if your hotel transfer includes a guide through to customs/immigration—it will save you a lot of time in this mess of an airport.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Inadequate and inefficient staff"

(United Kingdom)

Trip Verified | Amongst bad airports - along with Air India one of the worst airlines. Huge queues, at least twice - one at check in, another at security. Inadequate and inefficient staff with broken processes. Not sure why and how they were awarded best airport award by Skytrax.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"Good shopping experience"

(Sri Lanka)

Trip Verified | Great Airport. Good shopping experience. The staff at counters were very helpful. The Airport tends to get crowded and you may have to expect long queues at the ticketing counters and the immigration.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"the queues were gigantic"

(Italy)

Trip Verified | Arrived at DEL from PBH with a valid e-Visa. The e-Visa counters were only partly manned by immigration officers, whereas the queues were gigantic. Some officers left but were not replaced. The whole situation was a total disgrace. I wonder why DEL received an Skytrax rating when it takes 90 minutes to pass immigration. Horrible. Horrible. Horrible
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"efficient but do allow plenty of time"

(Australia)

Trip Verified | Actually entered Delhi airport twice. Once international, once domestic. International yes a long walk but the line up through immigration for foreigners was fast and bags came pretty efficiently. Handy is a SIM card provider there. Plus ATM. Arriving domestic was even faster. Departure required a bus (free) to terminal 1. You need a boarding pass. It takes 20-30 minutes. Then of course us the usual OTT security showing your boarding pass and passport several times and the mandatory pat downs and metal detectors. I do not like that you leave your hand luggage to be scanned and not in sight as women have to go into a curtained booth for the screening/pat down. However terminal 1 has adequate places to eat and shop although I had a pass for the lounge. Due to 6 hours between flights, this was a good idea. So all in all I found Delhi to be fine, efficient but do allow plenty of time.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"Truly ashamed"

(United Arab Emirates)

Not Verified | Possibly one of the worst experiences ever. The end users were more helpful than the officials and workers. I had a connecting flight from Oman to Delhi and onwards to Chandigarh. There was a lack of officials on duty and they refused to provide me with any information and instead questioned me repeatedly why was I late, in spite of explaining to them about my connecting flight being late. One of the officers even had the audacity to tell me that you have 15 mins and if you can make past the huge serpentine line then go for it or else leave it. Horrid and a nightmare to deal with such entitled people in power. Truly ashamed to say it is the airport of the capital of India.
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"Customs and Security was slow"

(India)

Trip Verified | I have used T3 over the years, but it seems that inspite of the infrastructure and capacity, it is unable perform well. The Customs and Security was slow, with customs having less officers and took 45 minutes to clear and security were shouting at passengers, making it a nightmarish experience. Food Court was fine, but dirty and cleaners seemed disinterested. WI-FI won't connect quickly. Toilets were fine though. If anybody wishes to catch an International Flight, especially night, Please come at least 4 hours before departure.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no