Dallas Love Field Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 11 reviews
6/10
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6/10

"above average for American airports"

(United States)

Trip Verified | I've flown out of, into, and transited through this airport quite a few times. It's above average for American airports, for sure, in terms of its accessibility, signage, speed of security (especially for TSA Pre-Check holders), cleanliness, modernity, and spaciousness considering the small size of the airport. The dining and shopping options are more than ample for a small airport, although nothing particularly, uniquely Dallas or Texas, in my opinion. Restrooms and seating are clean, USB chargers are ample. My only complaint is that the Southwest personnel here, from check-in to baggage handling to the gate, are usually on the grumpy side - enough to bring this airport from an 8/10 to a 6/10. The WiFi was also fine, but not exactly fast.
Experience At AirportTransit
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"I was offered valuable assistance"

(United States)

Trip Verified | Today at 4.00 pm I was offered valuable assistance by a Love Field Airport employee (in a red shirt and safety vest). I was at ground level (area 4) where I was trying to arrange an Uber ride. My cell phone battery was low and suddenly dropped to 1%. The App didn’t respond to the final command and I didn’t know what to do. I am a senior (76) and was traveling alone from San Jose. He walked with me to the blue van parking, but no vans. He then helped me charge my phone. The App worked and I was able to catch a ride. He cared.
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
8/10

"has undergone a major renovation"

(United States)

Trip Verified | This airport has undergone a major renovation since the elimination of the Wright Amendment. The result is a very spacious terminal that is bright and plenty of windows through which to see the airfield. The seating area at the gates can become crowded but that is understandable as this is Southwest's hub and thousands of passengers fly through here each day. There are good dining options from sit down restaurants to fast food. The only drawback to this airport is the lack of bathrooms. There are only 3 stalls in each of the men's bathrooms. Given the number of passengers that fly through the airport daily, renovating and/or expanding bathrooms should be considered.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
1/10

"Worst security camera system"

(United States)

Not Verified | Worst security camera system there is. You'd think an airport would have an outstanding camera system, however, if it's raining or cloudy they're unable to get a license plate number from a car that's parked directly in front of baggage claim. I was in a hit and run and they are unable to get a plate number. Unacceptable! Times are dangerous so you'd think they would have a state of the art system.
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
10/10

"There was something for everyone"

(United States)

Verified Review | This was my first time traveling to/from Dallas Love Field. This airport looks and feels like a world-class airport. The baggage claim area was very spacious. I had no trouble finding car rental van after picking up my bags. During my return flight, the check-in and security experience was smooth. After clearing security, the dining options were similar to what you find at shopping malls. There was something for everyone! I ate Mexican food at Moe's Southwestern Grill, followed by ice cream at Baskin Robbins. Overall, a "perfect 10" experience at Dallas Love Field Airport.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"much updating and changes"

(United States)

There have been and continues to be much updating and changes at Dallas Love Field over the past few years. The terminal and concourses have been nicely redone and are much wider than before along with lots of food choices. Security seems to move along pretty well even when it's full. Some negative points are not enough seating at gates, terrible congestion outside the baggage claim area and some general traffic woes that police are trying to improve. Nice now that Love Field has flights to all over the USA compared to the "bad old days" of the Wright Amendment (which would only allow flights to adjacent states). There is even a light rail connection to / from DFW though the station is not directly at the terminal, but nearby via a shuttle bus.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

Dallas Love Field Airport customer review

Living in Dallas there is no comparison between Love field and DFW. Love field is much quicker and efficient. It may not be as glossy but the chances of getting out on time are much much better. Also I have had flights cancelled at DFW that were never posted on the board. A couple times I waited a couple hours then was told at the gate when I went to check in that the flight was cancelled.
no
4/10

Dallas Love Field Airport customer review

Great little airport. So convenient to the heart of Dallas you are in and out in a flash. Nothing like the behemoth that is DFW. DFW has nice facilities which Dallas Love does not have but you won't be hanging out there long enough to need them chances are. They do have decent places to eat so you are covered there just don't expect to go on some shopping spree.
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3/10

Dallas Love Field Airport customer review

This airport is great for a quick get in and get out as the gates are relatively close together on the Southwest side of the airport. Not much in the way of shops and restaurants but this airport isn't really designed for that kind of traffic. It's probably going to have to go through some changes and cleaning as they start adding more flights.
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Dallas Love Field Airport customer review

I flew into Love Field recently and it is very much "A Tale of Two Airports." The Main Concourse where Southwest Operates has adequete food and shopping but it looks and smells like a Greyhound Terminal circa 1970. Security lines are long and slow much worse than DFW. The 3 new AA Gates in the old Braniff East Concourse are great - very clean and comfortable but quite a long walk from the Main Hall. AA built the new area in 2001 when it was competing with Legend's long-haul premium service from Love but never opened it when they pulled out of Love after 9/11. Easing the Wright Amendment forced AA back in to compete with Southwest on 4 high-volume routes. If you have cause to fly to/from Austin Kansas City St Louis or San Antonio out of Love use AA's gates.
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