Dallas Love Field Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 23 reviews
5/10
No Skytrax Rating
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7/10

"security was a breeze"

(United States)

Trip Verified |  Flew to FLL 5 days before Christmas. The roadway into the airport and the terminal were beautifully decorated for the season. For pre-holiday travel, the terminal was busy but not at all crowded. There was plenty as seating available as well as plentiful dining options from sit down restaurants to fast food to choose from. The terminal is bright and very spacious with plenty of windows through which to see the airfield. Even though it was night time, one could look out across the well lit airfield and see planes taxing and taking off. Going through security was a breeze with TSA Pre clearance.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
2/10

“you keep walking and walking and walking”

(United States)

Trip Verified | The ways they are now making people hike from baggage claim to a garage 15 minutes away is obscene. Especially if you are a business woman wearing heals and toting luggage. What rocket scientist thought having the baggage claim so far away from taxi's etc,? It's the most ineffective, frustrating and idiotic change I have ever witnessed in any airport I've traveled through. Some genius needs to move the options back to the entrance of the baggage claim, duh. I really cannot believe they spent the dollars moving this so far away from the baggage pick up. It's twilight zone stuff...you keep walking and walking and walking.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"location of ride share is terrible"

(United States)

Not Verified | The location of ride share is terrible. The distance and directions are both very bad. With everyone using ride share today the airport should encourage its use and make it convenient. Love appears to make it as far and complicated as possible.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"the lack of bathrooms"

(United States)

Trip Verified | The terminal is bright, spacious and with plenty of windows through which to see the airfield. Surprisingly, the airport was not very crowded on the Friday after Thanksgiving. There was plenty of seating at the gates and there are plenty of dining options from sit down restaurants to fast food. The major drawback to this airport is the lack of bathrooms. The bathrooms are small and there are only 3 stalls in each of the men's bathrooms. On a busy travel holiday, this meant waiting times of about 10 minutes. Given the number of passengers that fly through the airport daily, renovating and/or expanding bathrooms should be considered.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
1/10

"I will never fly Love Field again"

(United States)

Not Verified | Love Field is now punishing passengers who choose to be picked up by Uber or Lyft. My arrival was at 8p. The airport was desolate and I discovered I could not be picked up at baggage claim, or even at the entrance where I was dropped off. No signage. My Uber driver told me. No signage or employee to alert passengers they had to go back into the airport, walk all the way back past check-in, up an unmarked escalator, then to the right and down an unmarked endless and not working sky walk to an unmarked elevator to a random spot in parking lot B. They say 10 minutes. MAYBE... if you're an athlete and know where you're going. I literally pushed a stranded and scared woman in a wheelchair. By the time I got to "the spot", I was with 20+ other passengers who were also tired, sore and pissed. All drivers had left. I will never fly Love Field again.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"terminal is bright, spacious"

(United States)

Trip Verified | It's been 4 years since I flew out of this airport. The terminal is bright, spacious and has plenty of windows through which to see the airfield. Surprisingly, the airport was not very crowded on the Friday before Labor Day. There was plenty of seating at the gates. The airport has added new dining options from sit down restaurants to fast food. The only drawback to this airport is the lack of bathrooms. The bathrooms are small and there are only 3 stalls in each of the men's bathrooms. This is the same critique I had 4 years ago when I last flew out of this airport. Given the number of passengers that fly through the airport daily, renovating and/or expanding bathrooms should be considered.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
yes
5/10

"too crowded every time I fly out"

(United States)

Trip Verified | Only two stalls per restroom with long lines, unsanitary conditions. With such a huge traffic, need larger restrooms. This airport needs more seating area. It is just too crowded every time I fly out. The traffic management outside when dropping or receiving passengers is very very messy to say the least.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"TSA among the rudest and least helpful"

(United States)

Not Verified | TSA were among the rudest and least helpful that I've encountered. The lines were slow as TSA repeatedly argued with airport employees trying to assist people in wheelchairs through the checkpoints. TSA were sarcastic responding to any questions. Supervisor refused to arrive for 45 minutes to assist me because I had my wallet stolen and needed to use alternate ID. A supervisor never came and i had to reactivate my Clear membership to get through. $189 because none of the herds of TSA employees standing around joking about passengers could do the ID confirmation process. As I result, I got to watch TSA ignore, belittle, and joke about harassing passengers. Absolute garbage, especially with disabled passengers and elderly passengers. I was shocked to watch them make clearly disabled passengers try to stand and walk. One lady, in particular, was confused and crying. Ruthless TSA. Shocking.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"customer service reps are unprofessional"

(United States)

Not Verified | February 21, 2022 I thought I booked the best birthday week to Colorado Springs, Colorado but my return flight was canceled not once but twice! Now I have a flight to Hobby but I need to travel to Houston! To top it off my bags were sent to Denver while I’m on a 12 hour layover to catch another flight! We never booked a connecting flight to Denver! The customer service reps here at Dallas Love/(hate) Airport are unprofessional and showed no since of urgency to help with my luggage location or get another flight! The term “I guess your luggage went to Denver!” rings in my head! I was told to ask Hobby Airport to locate my luggage! I’m highly disappointed with Southwest!
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Love Field does not have sanitizer"

(United States)

Trip Verified | It’s amazing that Coronavirus is a global threat and close quarters contact areas such as Love Field does not have sanitizer. That’s right, no one in the airport has it, all stores sold out. You would think proper planning would be a high priority for this outbreak but it’s not at Love Field. Also no staff has deemed it priority to give a tutorial of manners for coughing and sneezing. As I sit here this morning waiting to board my plane I can’t believe how many people are coughing without at minimum covering their mouth. All airports should be doing their due diligence for this highly infectious virus. But I presume they’ll just wait until it’s too late.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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