Buffalo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 18 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
10/10

"so warm and thoughtful"

(Canada)

Trip Verified |   Getting through this airport was such a breeze, our home airport is Pearson, which is insanely busy. We were able to apply for TSA cares for our autistic family, Tameeka helped us from start to finish of security and was so warm and thoughtful in helping us navigate their first time through! Highly recommend using this service if you have a family member with disabilities. We applied for the same program at Orlando and no one helped us, the staff were rude and the lady guarding the family and disabled line tried to turn us away. Thoroughly disappointed especially compared to Buffalo! We will definitely be flying out of Buffalo in the future!
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"by far the worst"

(United States)

Trip Verified | I fly to a lot of airports through out the country Buffalo is by far the worst when it comes to ground crew present at arrival and time to baggage claim. I don’t remember one time that ground crew was ready when the plane arrived.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"cannot pay anything with cash"

(Germany)

Not Verified | In Buffalo Airport, you cannot pay anything with cash. So if you don't have a credit card, you cannot buy any food or drink or anything else there (and of course, they take away your drinks at the security check!). This is a nightmare, especially for travellers who don't bring credit cards.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolutely atrocious"

(United States)

Not Verified | Well I went to pick up my Uncle because he is flying in for Thanksgiving. He was waiting at pillar 7. The person in front of me cut me off, and the person behind me pulled up so tight to me that I couldn’t back up to get out and the parking person or security person who directs you out of the pickup area came over and was absolutely atrocious. Swearing at me repeatedly. I will never fly out of this airport again and my family will never arrive by this airport again.
Experience At AirportArrival Only
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Security gave bad information"

(United States)

Not Verified | Security gave bad information on where to pickup Megabus. This is a chronically late bus service and security knew they weren't giving good info. It's not marked in the bus area. The whole situation is sketchy. I never got to take my trip, lost a lot of time and some money on a chilly morning. Really had it with these people, thanks again for keeping us safe.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"small airport with a simple design"

(Japan)

Trip Verified | This airport is a small airport with a simple design. There are not many shops as well as restaurants. Therefore, there are not many things to do at this airport. The line before the check-in counter of Delta Air Lines was not too crowded.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"good views of the apron"

(United Kingdom)

Nice Airport. Well organised checkin for B6 and speedy transit through TSA, roomy concourse and nice Buffalo wings. There was a fire alarm while we were there which was dealt with with only minor disruption, good views of the apron and active runway. A good alternative to Toronto for Niagara.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"a nice experience"

(Canada)

The Buffalo Niagara Airport was quite an experience. It was easily accessible and was fantastic with the hotels right across the road. The staff were okay. We were flying early in the morning so they might have been tired but they seemed alright. The airport was larger than I expected. The parking was easy and cheap. Overall it was a nice experience.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

Buffalo Airport customer review

(Canada)

I was trying to find a parking spot for more than 70 minutes in the only small enclosed parking and finally I left to park outside. Can't believe an airport with that traffic and weather don't have a covered parking area for people who would like to pay for it. Really bad service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Buffalo Airport customer review

(Canada)

Excellent option travelling from Toronto Canada. Quick drive to apt check-in is a breeze as only single flight scheduled at desk smaller aircraft means smaller line-ups everywhere. Security was thorough but very quick - no rush no herding. Apt is spacious enough to handle the crowd. No walking endlessly. Collect baggage and walk out to the outside in a minute. The ride to the apt from Toronto is not at all bad allow 2.5 hrs travel time door to door from the middle of Toronto. Will always be my only choice for North American travel. Food options not much air-side.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 18 Reviews