Bournemouth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 125 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
2/10

Bournemouth Airport customer review

(United Kingdom)

Avoid this airport's rip off parking - £2.50 drop off / pick up! It feels like it's run by a wheel clamping firm with cones and cameras everywhere. You cannot even walk in as they have made the verges unsafe and there is no proper footpath (what happens in an emergency?). Whoever runs this airport has forgotten the importance of first impressions and they will not notice whatever improvements might be underway if they walk in feeling ripped off on arrival.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bournemouth Airport customer review

(United Kingdom)

What a liberty - the £2.50 drop off and pick up charge. I use this airport 2-3 times a year not any more I would rather have the extra expense and go to Southampton its a nicer airport as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(United Kingdom)

Staggered at the charges at Bournemouth Airport. £2.50 to drop my family off and another £2.50 to pick them up two weeks later. The cheek of it is they have now closed the footpath to the airport and festooned the area up to and including the junction by the main traffic lights with enough cones to make it look like a military action.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bournemouth Airport customer review

(United Kingdom)

New terminal is very nice but the arrivals building is still the old hospital waiting room. Be warned that parking is an absolute joke. £2.50 for half an hour is criminal. On approach to the airport you are notified of the charges but they have put cones down to avoid people turning around. If you want to leave the airport you have to go into the car park thus paying £2.50. I will not be flying through Bournemouth as the parking charges are stupid. Not worth it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(Spain)

A very poor rating since they started ripping off passengers by charging for a drop off. The theft of 2.50GBP just to drop a passenger at the airport is a rip off. They have even employed 'Jobsworths' to operate a barrier so that they can steal from the driver dropping off a passenger.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bournemouth Airport customer review

(United Kingdom)

Publicity does not make it clear that the "New Terminal" just opened does not include any alteration to the dismal arrival buildings which will not be improved until an unspecified date next year. The time taken for baggage to travel a couple of hundred metres from aircraft to baggage hall with only a single flight being handled is very poor. Security appears to have variable comments from passengers. My experience was that the staff were helpful but there were not enough with the queue extending into the check-in area not helped by the passenger "flow" from the busiest check-in having to negotiate past all other check-in desks to reach the security area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bournemouth Airport customer review

(United Kingdom)

Being disabled I was pleased with the excellent wheelchair assistance provided the G4S staff - particularly in comparison with that of the indifferent staff this time last year! The new departure facilities are a great improvement on the old but the catering service lets itself down with only the one pay point and a large queue in consequence! Also there's not enough staff on to serve and clear the tables. Yet another case of keeping down the staff costs at the expense of customer inconvenience? Security is improved on our last experience where we had to queue for 40 minutes for the passport check. This time the staff numbers on duty bore the right relationship to the volume of passengers to be checked.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bournemouth Airport customer review

(United Kingdom)

Complaints about the car parking costs are valid the cost of taxi services to from the airport has been given to the largest local taxi company in the area so others are excluded. The taxis however (Approved local councils authority metered taxi rates) will be a comparable rates you would pay throughout the UK. As far as the infrastructure surrounding Bournemouth airport I wrote to my local MP in Bournemouth about two years ago asking what the plans were to improve the infrastructure to get to from the airport by car. I'm still waitng for a reply although I did get a photo copy of a letter produced by someone at BIA saying they were going to supply a shuttle bus service. Not really the answer I was looking for. The whole Bournemouth airport experience has always been one of make do and don't mend and I don't think anything will ever change..
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bournemouth Airport customer review

New terminal is under construction so you can expect a little walking through a building site at times but they are managing very well. A major gripe - the officious G4S Security Supervisor who checks the size of passengers re-sealable liquid bags before you get into security. He told my Wife that the bag she had her make-up in was too large and directed her to a machine that sold plastic bags for an incredible £1. The bag that she was using was given to her by Security Staff at Gatwick only three weeks before but was not acceptable at Bournemouth. He produced a hand written felt tip pen sign with some dimensions on and said that it was his decision as too what size was accepted. We can only assume that the machine was owned by this man.
no
4/10

Bournemouth Airport customer review

Apart from the car parking costs Bournemouth is a great airport. No rows and rows of shops trying to rip you off a 10min walk from the car park and a 5 min walk to the plane. If you want to have a meal and do some shopping before the flight forget it but if you want to have a stress free time at the airport its perfect. Just hope the improvements dont spoil it.
no