Bournemouth Airport

Customer Reviews

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Customer rating from 125 reviews
3/10
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3/10

Bournemouth Airport customer review

(Spain)

Security staff do not seem to have the best attitude we were also charged parking fees after being sent the wrong way to return car hire by a miserable man on outside gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(United Kingdom)

Pleased to see that Rip off Britain is alive & well at Bournemouth airport. What a lovely start to your holiday to have to pay £2.50 for 2 min parking. If other local airports can manage it why can't Bournemouth has it anything to do with a large expensive extension to the airport & airlines reducing their flights? Also no proper pavements for those that decide to walk into the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(United Kingdom)

Forced to pay £2.50 for 2 minutes as there is no turning back once you turn into the Airport and cones prevent you from escaping. Signs state that you shouldn't leave on foot because it is too dangerous! We saw lots of people avoiding the charge and were being picked up outside. Bournemouth Airport will cause an accident this way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(United Kingdom)

I was very disappointed to see that Bournemouth airport have introduced a charge of £2.50 to both drop off and pick up passengers. How short sighted - this will lead to people not using the airport and will leave a very sour taste in the mouth of those who do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(United Kingdom)

I visited to drop off for a flight to find that the process has been turned into a money making exercise. Thousands of no waiting cones are positioned each side of the approach road and down the centre of the road funnelling you to the end where there is a barrier preventing further access where you are forced to enter the car park and pay a minimum of £2.50. There is no turning circle. The only place once you have entered the approach road where you could turn around has another security person preventing that. The signs warning that there is no free drop off are only visible once you enter the approach road. There used to be a 10 min free drop off but not anymore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(United Kingdom)

I work in Europe and did fly from Bournemouth 4 times a month now its £5 to drop off/pick up I now take the train to Southampton.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(United Kingdom)

All the negative comments are valid from my viewpoint. I fly up to 10 times per year and Bournemouth had the most over zealous security of any airport. They also have the nerve to state that the plastic liquids bag MUST be a certain size. The UK Govt website states that the size of this bag is recommended not mandatory. With the extra charges for this bag the charges for drop offs and the dismal attitude of the security staff I feel I'm not wanted at this airport any longer. I feel the management there are not trained in true customer service but in how to rip us off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bournemouth Airport customer review

(United Kingdom)

Flew from Bournemouth to Turkey my first flight from the Airport since the building work has been completed. Pulled up at the car park to a queue of people fiercely complaining about the drop off charge. Noticed lots of people walking from the main road with luggage rather than pay the fixed price to drop. Feel very strongly that this is potentially an accident waiting to happen. On arrival back well this can only be described as a total disaster. I have to say that the new arrival lounge resembled a cattle market and the staff there were completely and utterly useless. How difficult do you think it would be to mix up luggage from arriving flights. Lets face it there are only 2 carousels. People were waiting at the named conveyor watching it go round and round with nobody removing any luggage. It does help if it is put on the right carousel. The staff couldn't help because they were waiting for their boss to sort it. Luggage from 2 different flights was mixed up and the luggage from the Turkey flight was nowhere to be seen. Luggage from the Pisa flight was on both carousels even though they arrived after the Turkey flight. It was not a nice atmosphere to be in as tempers were flaring and the staff hadn't a clue how to solve the problem. The baggage handlers just kept on piling on luggage that nobody was removing and it appeared to be unsafe at times as suitcases were falling off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Bournemouth Airport customer review

(United Kingdom)

I used to regard Bournemouth as a lovely airport so easy to use. Not now! I had to take a friend to the airport who walks with a cane just to drop her off for a flight with no baggage. £2.50 for 45 seconds and the same when collecting her! I could see her 10 feet away as she left the arrivals terminal but had to go through the barrier for her to climb in and then pay £2.50 to drive out. In my opinion this is ransom money and nothing short of extortion. Imagine the outcry if they did this at Heathrow or Gatwick.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bournemouth Airport customer review

(United Kingdom)

Bournemouth Airport is one of the most user-unfriendly airports I have used a place where passengers appear to be treated as a real inconvenience. Firstly the idea of not having a pavement and trying to restrict pedestrian access to and from the airport is ridiculous. It is then absurd to erect notices saying Pedestrian Access not permitted "For your safety"! When they have purposely made it unsafe for pedestrians by erecting barriers and not providing a pavement. The abandonment of the free 10 min drop off/pick and the impositon of the £2.50 charge with the accompanying barriered access road and permanent manning of a barrier is prison-like and I would have thought hardly financially beneficial considering the extra manning it must involve. At outbound security passengers are treated like idiots there is no table for passengers to sort their belongings into trays prior to the loaders as at other airports. Being a frequent traveller as many are we know the rules and are quite capable of loading out own trays at a table without the indignity of having to open bags and remove items on the floor in the waiting queue. Finally the new arrivals hall must have been laid out by either a prison warder or a gymnast. It is ironic to see 3 security officers patiently waiting whilst a new arrival of passengers negotiate the long distance chicane hardly wide enough to negiotiate with a trolley/case. Surely the girl at the head of the queue would be better employed opening the barriers so that the first arrivals can go straight to the desks and then opening other parts of a smaller chicane as nessesary. Certainly at other airports (eg Gatwick where passenger numbers are significantly greater) they see no need for a girl to show passengers to an appropriate desk or to have such lengthy chicanes a sign saying "Wait here until called forward" suffices. Perhaps your management should visit other airports a benefit from others experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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