The prime objective seems to be revenue with no consideration for customer satisfaction. What other International airports charge £1 for drop off or for trolleys or have such dirty and toilets? But the biggest problem with this airport are the queues for security. They have always been a problem but have recently got worse with the "upgrade" and "improved" security screening facilities. On the 25th October there were 100's of people inconvenienced like myself and it took over an hour to go through the process. I questioned the reason for this with an airport representative and she said the problem was management and the way it is run. So paradoxically the security screening process "improves" but the passenger experience does not. I agree with this and there needs to be step change in management thinking to focus more on customer satisfaction. The obsessive focus on processes and the training they provide seem to turn the staff into "jobsworths" doing everything they can to discommode the paying public. So allow extra time to go through this Airport which offers a similar experience to many in the third world.