✅ Trip Verified
| We arrived to Beijing International airport as part of a tour in Feb 28, 2018. It landed at 7 pm. Needless to say, after 13 hours flight, nobody was in a mood for anything except getting out and on to the next destination. We got out to the tarmac and got on the shuttle bus, jam packed. Then we got behind a line of other vehicles and stopped for a good 20 minutes (no joke). There was no sense of welcome sign or anything of that nature. There was absolutely no pamphlet or map or anything that a newcomer can use to navigate. The line up for customs was long but only 2 counters opened. There was no cheerful feeling as it was very dark all around. They just did not want to waste electricity. After picking up our luggage, nobody knew we had to run them through the scan, smart for them, but please have proper signage as this is the first airport that we know to do this (beside Cuba, but they only scan carry-on). The line up was also long and local Chinese with little English tried their best to intimidate us for jumping their line. Come on, relax, didn't you see we were not local and were clueless? The waiting hall was also dark, crowded and very dreary. It was like at a local airport hall in some places like El Salvador or similar. And to get to the street level for the bus, you had to either wait in an endless line for elevator or carried your heavy luggage up the escalator. On our flight out, since we came in from a local flight (Shanghai), after getting off the shuttle bus, we walked along like herd to wait at the counter in order to ask for gate number as the guide could not speak English to tell us. It is quite disappointing for such a capital airport of a country that has made so much progress (look at the high speed train, the 20+ line subway system, the intricate highway) can be so dated and behind. Most staff do not speak English. I am not sure how they managed the visitors for the Olympic games 10 years ago. The only thing I like is the price of vending machine. One noodle bowl is only 6 yuan, which is about the same outside. Kudos for them!. They should make more in the vending machine as this is a hot item for stranded passengers. Also, water station always have hot water, wonderful. I know this is cultural as Chinese always drink hot water or tea, but it is so convenient for us. Compared to Shanghai airport, modern like any North American ones, Beijing airport is so far behind. We love flying to China, either Beijing or Shanghai, but would be nice if Beijing airport improves in the future.