Bangalore Airport

Not Verified | It’s pathetic that after coming out of the Terminal 1 aero bridge we need to walk down a floor carrying our bags. The access to the lift is denied and all passengers have to carry the luggage down around 25/30 steps? I came from Chandigarh on dec 11th thru the indigo flight. I’ve not seen any airport in India without an escalator or lift to move from one floor to other!

✅ Trip Verified |   Modern infrastructure and world-class service. Known for its efficiency, cleanliness, and design, it has become one of the most impressive airports in India.

Not Verified | I recently had the opportunity to experience the new terminal at Kempegowda International Airport in Bangalore, and I must say, it is a remarkable addition to the city’s infrastructure. Design and Ambiance: The terminal boasts a stunning architectural design that blends modern aesthetics with traditional Indian elements. The spacious layout is filled with natural light, thanks to large glass facades. The use of local materials in the design adds a unique touch, making the environment both inviting and reflective of Karnataka’s heritage. Facilities: One of the standout features of the new terminal is its state-of-the-art facilities. From efficient check-in counters to well-organized security checks, the entire process felt streamlined and user-friendly. The wide range of shopping and dining options is impressive, offering everything from local delicacies to international brands. I particularly enjoyed the curated selection of souvenirs that showcase local artisans. Technology: The incorporation of technology is commendable. Free Wi-Fi, charging stations, and self-check-in kiosks make the travel experience more convenient. The digital displays for flight information are clear and easy to navigate, which is essential in such a busy hub. Sustainability: What truly sets this airport apart is its commitment to sustainability. The use of rainwater harvesting systems and solar energy reflects a forward-thinking approach to airport management, which is vital in today’s context of climate change. Accessibility: The airport is well-connected, with ample transportation options including taxis, buses, and ride-sharing services. The ease of access from the city makes it a practical choice for travelers. Overall Impression: In summary, the new terminal at Kempegowda International Airport is a remarkable blend of modernity, functionality, and cultural resonance. It elevates the travel experience and sets a high standard for airports in India. Whether you’re a frequent flyer or just passing through, this airport is a pleasant surprise that showcases the best of Bangalore.

✅ Trip Verified | The new international terminal is a nice building but the traveller experience was awful. I should add it was not just our experience but the same as others caught in the same ridiculous situation. We had arrived via a domestic flight (Indigo) which was seven hours before our international departure. We were bused to the new international terminal and told we could not enter the building because our flight didn't open for another four hours. The expectation was that we would wait on the kerb where there are no amenities, for four hours. Bureaucratic nonsense and bad experience one. After pressing the security staff we were eventually allowed into the ticketing foyer. But we were not allowed into the terminal proper and had to wait there for four hours where there are no amenities for transiting passengers. We had boarding passes for our international connections but were not allowed into the airport proper where we could make use of cafes and the lounges and bathrooms. Bad experience two - waiting in a hall not designed for waiting passengers. And not just ourselves but numerous other transit passengers as well. A nice building let down but business processes that make no sense. Worse, when I attempted to email management (feedback emails advertised everywhere) they blamed the airlines for not aligning their flights! That was really poor form. If you have a poor business process (and you do) don't blame someone else for it - solve it. The management team here need to look at every other half decent terminal around the world to see how it's done. Singapore. Bangkok. KL. Dubai.

Not Verified | Departed from Bangalore to London on BA from the new T2 in Bangalore. Terminal is clean, fresh and very green. There is a green wall and several waterfalls. Not what I had been expecting in India. Both security and immigration very efficient and e-gates used to enter the airport. Admittedly it was 4.30am when I entered the airport and therefore very quiet. Not all the concessions airside are open yet but many are. Choice of several places to eat and a decent duty free area. Most pleasantly surprised.

✅ Trip Verified | I have been using Bangalore Airport for 10 years and as Indian airports go, it has been at the better end of pleasant travel experiences. The new Terminal 2 (for international flights and some airlines such as Vistara) is a revelation - amazing feeling of space and the plants on nearly every wall and ceiling give a wonderful effect. Security is efficient with minimal queues the 4 or 5 times I have departed. There are more and more shops and eateries appearing too.

✅ Trip Verified | At departure gates there is not sufficient ventilation. It is suffocating to sit in the departure gate waiting for the boarding to begin. No air conditioning or proper ventilation like metro stations or majestic bus stand. It is horrible to be in departure gate in this condition.

✅ Trip Verified | Its for T2 international arrivals Newly operated T2, pleasant experience, no rush hardly 2 min for immigration, still under construction, no eating/forex options within the terminal, whatever available is outside the terminal. Bag arrived on time, hardly 20-25 min to exit with baggage. Clean toilets and facilities.

✅ Trip Verified | After shifting of international flights and Tata owned companies to Terminal 2 this T1 has seen lots of improvement. First change is crowd, earlier T1 remains crowded any time and now its decreased a lot, and as crowd decreases So services efficiency increases, cleaner toilets, less crowded lounge, more seats etc.

Not Verified | Only good thing about Bangalore airport terminal 2 is it is beautiful and clean. No other facilities available like other airports. It does not have much food stalls and shopping area near GATES. Moreover toilet are very far from gate location. Less seating areas.