| My wife and I were traveling back home after our honeymoon, and unfortunately we had a fairly inconvenient ending to our honeymoon due to the lack of preparation of this airport. Unfortunately, we did not get the memo that it was advised to arrive at least 3 hours before our departure. We arrive two hours before. When we arrived to the airport, we had to wait in line for almost an hour just to get our bags checked in. Fortunately, there was a attendant that did allow us to bypass the line because he did see that we did not have much to check in. Throughout the two and a half hours that we stood in line, we had to go through at least 6 or 7 different lines, with a perceived lack of consideration for the fact that people were in a hurry to make their flights. Some people were allowed to bypass the long line while others weren't, with no explanation given. We had to go through two different security lines, as well as through passport control and customs. We also were not made aware that our luggage would be pulled aside in customs and just left in a room for us to pick up again, thinking that they were already on their way to our first flight. In the midst of at least a few hundred people who were also in transition as well, we were fortunate to be able to locate our bags so quickly, despite the fact that there was barely any direction or guidance given by the staff to help us locate our bags. One worker was just walking around at one point joking around instead of doing something to help those in need. There was a lot of restlessness from both kids and adults as a result, with many people have to come out of line to use the bathroom, one of them being my wife. However, probably the biggest let down at Aruba Airport was with U.S. customs. We were baffled when we saw only two people working to serve these few hundred people desperately trying to make their flights. When we asked an attendant why there were only two workers, all she said was that she was not involved with them. By the time we had reached the front of the customs line, we had unfortunately already missed our flight, and the process of answering the questions at customs took all but about 10 seconds. What is especially disappointing about this whole process is that there seemed to be no remorse by the staff for the fact that there were so many people that missed their flights. Not once did I hear a "we apologize for the inconvenience" or "we're sorry for the wait". We had to rebook our flight to return home the next morning. In all honesty, this was the worst experience that we have ever had in traveling in regards to customer service. I personally have been to airports smaller than Aruba Airport that have been more organized and efficient than this. Aruba is a really good vacation spot, but the airport experience makes it not worth traveling back to the island anytime soon. I would strongly advise everyone to avoid this airport at all costs if possible. If you have to go through this airport, be very early (at least 3, maybe even 4 hours) to accommodate any pushbacks that they may have. Otherwise, I would advise taking your vacation someplace else.