Alicante Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 82 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
10/10

"staff went above and beyond to help us"

(United Kingdom)

Trip Verified | Special assistance staff went above and beyond to help us after huge road delays meant we were late arriving at the airport. Can’t thank them enough!! Airport itself was very clean, easy to navigate, lots of choice for food and drink. Fantastic staff.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

“staff and facilities were absolutely amazing”

(Spain)

Not Verified | I had to fly from Alicante with a fractured leg. The staff and facilities were absolutely amazing. Please can you teach Edinburgh Airport how to facilitate and treat disabled passengers. Thank you so much Alicante.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"she was so kind and helpful"

(United Kingdom)

Not Verified | My husband and myself were at Alicante airport returning from a short break. I am disabled following a subarachnoid haemorrhage 5 years ago . I really needed to feedback on my support from Carmen who reported she has worked many years in the assistance area, she was so kind and helpful and made my journey much more settled, I cannot thank her enough. Regards Kath Robinson
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"hard to find your way around"

(Sweden)

Trip Verified | Absolutely terrible. Obsolete information and hard to find your way around. When we came to return our rental car it was very difficult to understand were to go, and we went the wrong way twice. And we were not alone. Then, no restaurant except Burger K. before you come to the gates. And they made the entrance to the gates long by forcing everyone to go trough the tax free shopping area. In the gate area there was very late info of witch gate to go to.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"very pleasant and efficient"

(Ireland)

Trip Verified | I used the Departure hall of Alicante airport before my Aer Lingus flight to Dublin. The experience was very pleasant and efficient. But as the flight took off from gate B23, it was not easy to find the B gates once I was through the security check. There were also other people who were finding it difficult to locate the B gates too. Please note that it was vey easy to navigate to the C gates
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"commend staff at Alicante airport"

(United Kingdom)

Not Verified | I want to commend staff at Alicante airport on what was my first airport visit post covid. Arriving and departing was prompt and hassle free. When I accidentally broke a mug at the Starbucks counter the staff were just concerned about how I was feeling. Also the girl at the EasyJet gate took my postcards which I had forgotten to post ,and promised to post them for me. They all arrived eventually, so thank you!
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"staff were polite, efficient and happy"

(Spain)

Not Verified | With the media coverage of airport delays we arrived early for our flight. Any anxiety quickly disappeared, our trip through security was quick and painless. The staff were polite, efficient and happy. Duty free prices were reasonable and toilets and surrounding areas were very clean. A good experience!
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"two police officers checking passports"

(United Kingdom)

Not Verified | Arrived at the same time as another flight at 01.30. None of the automatic passport readers was open. There were just two police officers checking passports for more that 300 people. In the past passing through immigration has not been a problem.
Experience At AirportArrival Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"staff are polite, cheerful and super helpful"

(United Kingdom)

Trip Verified | Alicante Airport is exceptionally clean, tidy, easy to navigate, plenty of restaurants/cafes. Super shopping, staff are polite, cheerful and super helpful. Toilets are spotlessly clean. Sanitising stations everywhere. Overall - outstanding service.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"what are people supposed to do in that situation?"

(United Kingdom)

Not Verified | I was going through baggage clearance. When I was at the front of the queue I was told by a female officer that my mask was "not allowed". So I waited for her to tell me what to do. She ignored me and ushered forward people behind me in the queue. I asked her what I should do. She asked if I had another mask which I didn't so she shrugged her shoulders and proceeded to usher people behind me in the queue forward. I did become irate. Somebody behind me in the queue gave me a mask so I could go through. I wanted to ask why I was not allowed to wear my mask (which covers more than standard masks do) and what I was supposed to do if someone else hadn't given me a mask but was shot down every time. After collecting my things I did attempt to put the other mask on but a police officer was called to make sure I put on the mask I was wearing. I don't have a problem with the rules or the way I was treated by any officer other than the one who spoke to me originally. There is absolutely no signs detailing what types of masks are acceptable or not. So what are people supposed to do in that situation? I am totally stressed out now waiting on this plane, hence the 1* review even though there is nothing really wrong with the airport, it's not great but it's alright.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 82 Reviews