XL Airways France

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 78 reviews
5/10
No Skytrax Rating
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1/10

XL Airways France customer review

(United States)

MIA-CDG. The seats uncomfortable and you could not move since the space between the seats was ridiculously small. Seating upright my knee touched the seat in front of me. You cannot get a seat assignment before checking in. The check in is very Slow. The baggage allowance are under all other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

XL Airways France customer review

(United States)

New York JFK - Paris CDG 3 July. Was pleasantly surprised. As someone who travels a lot I was impressed by how much of an effort FA's made to be nice. The seats were a bit small but not more than most airlines these days and they were modern and clean. The meal was just okay but I was not that hungry and the coffee was delicious. The money I saved was well worth it!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

XL Airways France customer review

(United States)

Our trip was fine. XL got us to Paris and back earlier this month with no drama. The flight was very smooth and our party of six easily saved $3000 over what the major carriers charge on this route. The cabin crew gets high praise for their professionalism and courtesy. We would definitely fly XL again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

XL Airways France customer review

(United States)

JFK-CDG. There was no online check-in or assigned seating. My carryon was weighed - backpack containing my purse and newspaper which I had to remove so it would weigh under 5 kilos. Luggage was piled to the side of check-in which was a hint of what was to come. Boarding was a nightmare as it was first come first served and not seating by rows or sections. 2 cups of water and 1 meal later we arrive and promptly find 2 of our party's luggage missing. It appeared that over 50 other passengers where missing their luggage. It is now day 3 of no luggage and I have nothing good to say about this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

XL Airways France customer review

(United States)

CDG-JFK. New aircraft. Dinner served a couple hours after take off. Plenty filling. Seats are similar to what is found on a regional jet - less width less legroom and they put 9 across on an A330-300. Paid $650 which is a bargain. Return flight was not full requested a row to myself which was granted. Video on overhead monitors - one movie and a couple shorts. Unlike JFK boarding was by row from Paris. Flight left on time arrived on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

XL Airways France customer review

(United States)

JFK-CDG. Flight left at midnight. New aircraft. No meal after take off breakfast at landing - which was of better quality than I've been served on many American carriers. At other times drinks were a la carte. Seats are similar to what is found on a regional jet - less width less legroom and they put 9 across on an A330-300. BUT the ticket price was $650 which was nearly $400 less than Air France. Flight was full difficult to sleep due to limited recline. Audio available in each seat. Video on overhead monitors - one movie offered. Boarding was odd no announcement so it was a free for all. Bottom line: I got to Paris with my luggage and paid only $650. The is a value airline but I have better things to do with $400 than give it to a legacy carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

XL Airways France customer review

(Spain)

Flew XL Airways JFK-CDG last week. Its a low cost airline so you get what you pay for. Tickets are always really cheap but it has its toll. The plane was a brand new A330 with 400 souls inside so be patient. The check-in was probably the slowest I have seen in my life. They have a strict 1 bag 20 kgs policy and they could even charge you extra if your suitcase is a bit big even if its empty so check terms and conditions before buying a ticket.. No IFE on board no drinks or snacks just a breakfast upon arrival. Small seats little leg room but for half the price than anyone else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

XL Airways France customer review

(Singapore)

We flew XL France out of Paris. Searching their website was most unhelpful. Unlike Air Asia Tiger Air and Jetstar (all are low cost carriers in Asia) we found XL France website the least interactive with customers. Our attempts to communicate with XL France to purchase two seat upgrades met with a "wall". We had to get friends in Paris to talk to them. Otherwise food in Premium economy was good. What saved. The day was a stewardess who was very professional with her excellent service to all. Leaving today 2013 for Paris fm Cancun and am told by XL I can only purchase an upgrade at the airport. So it means leaving early to wait in queue. You wished XL France could be more customer friendly.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

XL Airways France customer review

(United States)

XL Airways France is a charter airline that has recently entered the US market. I flew SFO to CDG non-stop and paid $500 less per person than I would have on Air France. That's considerable savings! I read you get what you pay for - well I happen to have flown Air France also and they are no different than XL Airways France. The economy in XLF is very similar to Air France with the exception of IFE/ individual screens. You get two meals on a 10 hour flight - a warm meal after take off and a cold meal before landing. One my first leg I upgraded to Premium Economy for a measly $39. The only difference is a few extra inches of leg room (barely noticeable) and leather seats. You still don't get individual screens (only in Galaxie Class or First Class). Crew is extremely friendly and bilingual.
Seat TypePremium Economy
Value For Money 12345
yes
8/10

XL Airways France customer review

(France)

I just come back from a trip to the west coast: CDG-SFO-CDG. For the first time I flew on XLAirways. The check-in was quite good. However the boarding was a little bit of a mess in Paris. There were mothers with babies who had not been even taken care of. During the flight the kindness of the crew was quite good and its efficiency too. Seats would have leant a bit more you could have thought you were in business class.
Seat TypePremium Economy
Value For Money 12345
yes