Vietnam Airlines

LGW-HAN and SGN to LGW. Both flights departed and arrived on time. No problem getting window seats / seats together no unexpected stops. Crew did their jobs to an 'acceptable' standard one or two were quite good. Upholstery had seen better days and the first set of headphones we got on the way out were dodgy. Food was fine - two choices at each meal and no problem pre-ordering a vegetarian meal. Films were 2012 releases and a new one on me they have selectable camera views from the cockpit and beneath the plane which can be quite dramatic during take-off and landing. Direct flights saved us a lot of time and airline choice saved us a lot of money - would definitely use again.

SGN to Danang return on Airbus 321. Avoid seat 39 on the starboard bulkhead. It does not recline. Clean airplanes and OK cabin staff. Return flight to SGN left 30 minutes late because of late equipment arrival which seems to happen a lot with VN Air later in the day. Insipid annoying background music while boarding and disembarking. Every carrier plays it and I do not understand why. My inflight experience is certainly not enhanced.

Very good direct flights Gatwick to Hanoi and then Ho Chi Min back to Gatwick both direct. Seats were comfortable despite 10 hours one way and 12 coming back. Service very good.

Awful experience. Had an early morning flight from Phu Quoc to Ho Chi Minh City with a connecting flight from Ho Chi Minh City to Da Nang. The plane never turned up and passengers were told an hour after departure time that the flight had been cancelled with no announcements prior to this. Went to the service counter to ask to be put on the next flight to Ho Chi Minh but were told we were not in the system so there was nothing they would do. Service staff were extremely rude and unhelpful. Next flight left and we finally got put on a flight later that day by which time we had missed our connecting flight. The later flight was also delayed 2 hours with barely any explanation made to passengers.

Very happy with the flight and the service. Excellent value for money! London Gatwick to Hanoi but both outward and return flights ran to time there was adequate legroom and the food and service was very good. True there did seem to be the odd screen that was stuck on games and we also had the same films on the way back as those seen 3 weeks earlier but since the return flight left at midnight and arrived at 6.30 it didn't matter. The landing at Gatwick with a full plane was one of the most gentle I have ever experienced. In terms of value this was unbeatable! I would definitely fly with VA again. We also took short flights to Luang Prabang and from Siem Reap and again very punctual.

HKG-SGN-HKG in Business Class. I was completely satisfied with the service on-time performance and food and wine. On the Ho Chi Minh City-Hong Kong flight the service was exceptional with a charm efficiency and elegance rarely found with the larger major world airlines these days. The lunch menu was remarkable with 3 good choices covering Asian and Western needs. Both my flights that I travelled on were exactly on time. The only downside to the flights was the use of a shared 'business lounge' in Hong Kong. However the Vietnam Airlines lounge at Saigon Airport is perfectly fine for working and for refreshments. From this experience I think I shall look to use VN Airlines for business travel again.

5th December 2012 LGW to Hanoi. On time departure extra leg room seat as requested entertainment not great - very tired but food was good and staff were friendly. All in all excellent value for money. These are the first of the 777s so need a refit sooner rather than later but all in all pretty good service.

Business class SGN-SYD 28/1. Traveling alone with 2 children. I booked 3 seats in a row 3A 3C and 3D. Plan was to sit 2 year old next to window as quiet and dark and therefore hopefully (for everyone's sake) she would sleep! At departure gate I was told seat 3A is broken and given new boarding cards all in different parts of the cabin. I explained my 2 year old could not sit alone however no alternative could be found except me in the 'broken' seat next to her. Cant understand why departure staff could not have rearranged seating prior to gate to accommodate us together. IFE terrible seats even those that worked were hard and uncomfortable. This airline is deteriorating each year.

Flew on a range of domestic and international flights: Hanoi-Nha Trang-Ho Chi Minh City-Melbourne. The HAN-NHA flight was terrible. The plane was hot and the meal was horrible. The second flight from NHA-SGN was only a short flight. The planes were clean on both domestic legs. On the international flight from SGN- MEL the A330-200 was extremely cramped. The food was reasonably good. The AVOD is poor however and constantly freezes despite the cabin crew's best efforts to fix it. The cabin crew were quite friendly on this leg.

In past 6 months i have flown 6 international flights and 4 domestic flights with Vietnam Airlines. Have flown Frankfurt to Hanoi return. Hanoi to Nha Trang. Hanoi to Da Nang. and Hanoi to Bangkok return. Very friendly staff and excellent food onboard. Will be flying them again soon to Hanoi.