Vietnam Airlines

We were wary about travelling with Vietnam Airways and I have to say all our fears were confirmed. We upgraded to Traveller Plus but apart from having more leg room the conditions were unacceptable. The upholstery on flight VN51 out of HCMC was disgraceful and the toilet floor was lifting. The galley units were scratched and appeared not to fit properly. Many seats had no screens and the same films were shown on both outward and inward journeys. The crew were rude inattentive and uncooperative. We were delayed 2 hours. We will definitely not be recommending Vietnam Airways.

Flew out from Gatwick on VN 55 on 13th March returning into Heathrow on VN 54 on 31st March. Having read comments. critics regarding Vietnam Airline I was not looking forward to our return flight to Hanoi. However our flight was excellent on time and very comfortable. Would certainly travel with this airline again.

Flew HCM - Sydney on 10/4/15. Despite a full plane both the toilets in the middle section were locked and unavailable for passenger use throughout the entire flight. Apparently it is not uncommon behavior from Vietnam Airlines cabin crew to do this for reasons I am not entirely certain. Constant queues at the dirty rear toilets throughout the flight. Absolutely unprofessional and unacceptable.

VN 773 from Ho Chi Minh - Sydney. Worst airline ever. Ageing aircraft. No entertainment system on an 8hr flight was available but not working which makes you question what other upkeep and maintenance is lacking. Western food option run out with no option left. Flight late leaving late arriving with no attempt to make time up. Upon landing and bouncing on and off the runaway breathed a sigh of relief we were on the ground. Cabin crew on the upside professional and pleasant. Seats uncomfortable. Have travelled extensively throughout the world and this was the worse airline experience ever. Will not be flying Vietnam Airlines ever again!

Siem Reap to Da Nang. All economy class on this ATR turboprop service-but was fine for a 90 minute flight. Think Vietnam were the only service provider on this route so no choice really. We had a problem with our Vietnam Visa- my mistake entirely as I had put the wrong arrival date in my application-the ground staff at Vietnam Airlines Siem Reap went above and beyond to try and get approval for us to fly and ended up speaking directly with the police Chief at Da Nang airport and they got us in! Kudos to them for their efforts as our trip was about to go horribly wrong. We have flown Vietnam Airlines several times in the past (in business) and are about to fly them again tomorrow to Bangkok (in business) - was a bit worried about the economy trip but should not have been concerned. All good-but seriously their business class fares are not much more than economy so would really recommend you treat yourself!

KUL-SGN return on Airbus A221s. Both flights were on time. Planes were clean and the seats were comfortable. No IFE on such short flights. Food and drink were very good. Great value for money. Recommended.

Paris to Hanoi 777-200. Business class flight. Very good service. Polite and attentive. Very good food. Plenty of it with drinks available on demand. Seats were not lay flat but very good recline and fully adjustable. Cabin was comfortable with lights down for much of flight for good sleep. Entertainment via Ipad provided but had good selection of movies and programs. Aircraft's were quite old and looked worn. Would recommend this company to others.

Travelled on 27th Feb 2015 to Hanoi the plane was old food was ok. Came back on 14th March 2015 from Ho Chi Minh City leaving at 12 midnight. We were told an hour later no beef stroganoff only fish not our choice therefore no meal. We asked for a snack nuts or such like during the night as we were hungry and were told no snacks available. We were told breakfast would be served to us first which they did only to find out that people a few rows in front were informed no omelette. We have been fortunate to travel on many airlines and treated and fed brilliantly never again will we travel via Vietnam Airlines. As people before have said the majority people travelling were British. I would rate this as a 2* airlines and hope when they move to Heathrow they improve greatly for the sake of future travellers.

Just back from Ho Ch Minh City to London on 14th March 2015. 85% of passengers were English but only 50% of meals were omelettes as in menu. Large number of passengers were only offered beef noodles not good at 4am.

Flew from Gatwick to Hanoi Premium Economy. Plane old and very tired service was acceptable food was the best I have experienced on a flight. Return flight from Hanoi to Gatwick. Plane old and very tired service was unacceptable and food was inedible. I understand that the airline is about to take delivery of new planes. Lets hope its the start of a consistent service for Vietnam Airlines.