Customer Reviews

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Food & Beverages N/A
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Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1 reviews
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"cabin crews were just borderline okay"


Trip Verified | Jakarta CGK to Yogyakarta YIA onboard their A320. This airline is not new - they only rebrand themselves into an LCC. I have heard good things about this airline, but unfortunately, what happened onboard was an aviation safety disaster class. Ground staff at both Jakarta and Yogyakarta were okay, although the baggage staff members at Yogyakarta were slow as molasses. The cabin crews were just borderline okay. What bugged me was that they completely neglected aviation safety; most of the seats had loose tray table lockers, and during take-off and landing, thanks to the force generated during these two phases, those lockers failed, resulting in the tray tables being flung open, including mine, almost hitting my stomach and breaking my camera in the process. Not once did the crew either notice or attempt to fix the issue. Although I would surely give them a second chance in the hopes that they will improve, my first flight with them was traumatizing. I bet I'll stay away from this airline, at least for a while. At the very least their social media team was apologetic, responsive, and thanked me for bringing up this issue, something you don't experience that often.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakartato Yogyakarta
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345