TransNusa

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3 reviews
7/10
No Skytrax Rating
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9/10

"experience was prompt and precise"

(Singapore)

Trip Verified |   I specifically chose to fly with TransNusa to try out flying on the COMAC ARJ21-700, of which the carrier currently operates two of these aircraft at the moment, and is also the first airline in the world outside of China to operate this small commercial jetliner. Thankfully there wasn’t much of a negative experience, everything from check-in to boarding to the inflight experience was prompt and precise, even if it weren’t spectacular. As TransNusa opts for a single-class layout, the aircraft has a capacity of 90 passengers seated in 18 rows of 5. The smaller capacity of the aircraft meant that boarding and disembarkation was completed fairly quickly and smoothly. Arguably the only sore point of the flight was having to use a bus to board the aircraft instead of using an aerobridge. TransNusa includes 15kg of checked bags as part of the basic air ticket so that’s a nice gesture to have. Despite having to land in heavy rain at KLIA, the entire journey was uneventful and decently pleasant, and it suggests that the COMAC ARJ21-700 will prove a contender in the regional small commercial jetliner market in the years to come.
AircraftCOMAC ARJ21-700
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJakarta to Kuala Lumpur
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"light was delayed by 2 hours"

(Indonesia)

Not Verified | When I flew TransNusa for vacation With Family to Bali, my flight was delayed by 2 hours. Even if the weather wasn't good it was still not an excuse to Delay The Flight for over 2 hours. When I Got On-Board The Crew Were Not Greeting Anyone and Were not Really That Helpful. As We Took Off Food Was Served but only half the cabin even though we Still had probably an hourTo 45 Minutes before approaching Bali. If You Are Travelling With Family/Children I Would recommend either Citilink, or Garuda Indonesia.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Bali
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"cabin crews were just borderline okay"

(Indonesia)

Trip Verified | Jakarta CGK to Yogyakarta YIA onboard their A320. This airline is not new - they only rebrand themselves into an LCC. I have heard good things about this airline, but unfortunately, what happened onboard was an aviation safety disaster class. Ground staff at both Jakarta and Yogyakarta were okay, although the baggage staff members at Yogyakarta were slow as molasses. The cabin crews were just borderline okay. What bugged me was that they completely neglected aviation safety; most of the seats had loose tray table lockers, and during take-off and landing, thanks to the force generated during these two phases, those lockers failed, resulting in the tray tables being flung open, including mine, almost hitting my stomach and breaking my camera in the process. Not once did the crew either notice or attempt to fix the issue. Although I would surely give them a second chance in the hopes that they will improve, my first flight with them was traumatizing. I bet I'll stay away from this airline, at least for a while. At the very least their social media team was apologetic, responsive, and thanked me for bringing up this issue, something you don't experience that often.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakartato Yogyakarta
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no