STARLUX Airlines

Not Verified | My first experience with STARLUX airline was pleasant; the plane, seats, and food were all satisfactory. The service wasn't great as the stewardesses were not smiling at me or friendly enough to me.

✅ Trip Verified | Enough had been said about how good the seats, meals, cocktails are on board. As there is no direct flight from Singapore to Japan, I purposely brought 2 sets of tickets, 1 to Taipei and 1 to Fukuoka. As this is the first experience with Starlux, i was prompted to join their Cosmile club. However i have made a mistake while doing so. Although as a frequent traveler, i made a mistake of joining the club with just my email address. As it did not take my full name, the ticket was bought with 1 word of my name missing out, even though my first name and last name are included. After speaking to the customer service of Starlux for nearly an hour, they advise me that the only way is for me to cancel the ticket on their website and rebook the ticket myself. While asking why other airline can do this and they cant, they finally broke that its their companys rule. As this is an anniversary trip for my wife and I, there is no choice but to follow Starlux instruction. So the break down of the cost is as follows: New Ticket to Taipei SGD 64 more than original ticket. New Ticket to Fukuoka TWD610 more than original ticket. Admin fee of refund charged by starlux; SGD150 and TWD3000 Using exchange rate of TWD100 is SGD4.25 =SGD348.16