STARLUX Airlines

✅ Trip Verified | This was my first flight with Starlux and was most impressed. Check-in was quick and easy. The plane is new, quiet, spacious and spotlessly clean, featuring a large screen with many entertainment choices. The flight left a few minutes late from Terminal One, which was recently renovated and quite comfortable. The onboard service was caring and professional. My two "oriental veg" meals were somewhat bland but were generous and well-prepared.

✅ Trip Verified |We spent extra money to purchase select seating. Nowhere does it show in the email confirmation your assigned seating so you have no proof. By the time you realize it it is too late. Prompting customers for more money through upgrades without delivering it, and giving no proof in the confirmation. Either that or please fix the bug in your system!

✅ Trip Verified |  Flight was ok there. On my return i was informed the connection was going to be late so i can't make flight home. No customer service till 930am till 530pm New flight next day. No reimbursement for hotel or food. I was told my flight was early the next day so nothing. I still have not been able to talk to a live person. Tried live chat waited 2 hrs then it just closed.

✅ Trip Verified | My Starlux economy flight to LAX was pretty good but not outstanding. I did have an entire row of 3 seats to myself, but since I'm older I could not use it to sleep. The flight attendants were polite and efficient but not overly friendly and only gave service when requested. The food was very basic (I would bring my own sandwiches if I went again). Sort of like a flying bus! I would not say this carrier gives 5* service/food to their economy passengers.

Not Verified | My first experience with STARLUX airline was pleasant; the plane, seats, and food were all satisfactory. The service wasn't great as the stewardesses were not smiling at me or friendly enough to me.

✅ Trip Verified | Enough had been said about how good the seats, meals, cocktails are on board. As there is no direct flight from Singapore to Japan, I purposely brought 2 sets of tickets, 1 to Taipei and 1 to Fukuoka. As this is the first experience with Starlux, i was prompted to join their Cosmile club. However i have made a mistake while doing so. Although as a frequent traveler, i made a mistake of joining the club with just my email address. As it did not take my full name, the ticket was bought with 1 word of my name missing out, even though my first name and last name are included. After speaking to the customer service of Starlux for nearly an hour, they advise me that the only way is for me to cancel the ticket on their website and rebook the ticket myself. While asking why other airline can do this and they cant, they finally broke that its their companys rule. As this is an anniversary trip for my wife and I, there is no choice but to follow Starlux instruction. So the break down of the cost is as follows: New Ticket to Taipei SGD 64 more than original ticket. New Ticket to Fukuoka TWD610 more than original ticket. Admin fee of refund charged by starlux; SGD150 and TWD3000 Using exchange rate of TWD100 is SGD4.25 =SGD348.16