S7 Siberia Airlines

✅ Trip Verified | Will never use them again. Booked a return ticket from Seoul to Novosibirsk via Vladivostok. The airline cancelled the return flight just one week before departure without any explanation. The refund was not received till now. First they said it will take 10 days, after 1 week they said 30 days. Cannot trust even a word what call center says. The flights from ICN to OVB were horrible. The line in Incheon airport was so slow, because airlines didn't want to pay to get more ground staff. The food on board is just a joke, impossible to eat. The water is provided only if you ask for it. Flight attendants don't bother to wear face masks at all. The seats are the most uncomfortable I've ever seen. The tickets are so overpriced. They charge the price of high quality airlines but provide the service below low cost carriers. Will never even think to fly with them again. Would prefer Aeroflot via Moscow. The flight is longer but much more comfortable. S7 should change their customer service policy or just stop operations.

✅ Trip Verified | I booked the flight for my Christmas holiday via the S7 website in the summer. On 16 October they informed me that one of the sectors was cancelled. They couldn't provide any alternatives as all their flights around the Christmas period were full. I had to buy tickets with another carrier, paying double of what I previously paid. When I raised a refund with S7, they made me pay an additional cancellation fee. I won't use their website ever again.

✅ Trip Verified | Excellent, safe, clean, on time, and we got a hot meal on board, which I did not expect, given the fact that during the ticket purchase I was prompted to buy a meal, which I did not want to do. They are a little bit expensive, but the flight took a long time (4.5 hrs). Excellent service, thank you!

✅ Trip Verified | If I am to name the worst airline in Russia, it would most definitely be S7. Service as lowcost, prices are not. The flight was delayed for 2 hours. I understand, it happens. But to make all passengers sit on the plane the whole time? The plane was packed, during the pandemic, with no legroom at all. What a terrible experience that was. When flight attendants offered refreshments, I wasn't able to open the table, there was just not enough space. I knew how awful this airline was before booking, had some previous experiences, but sadly on that day I didn't have any other choice.

✅ Trip Verified | Alicante to Almaty via Moscow. March 15, 2020, checked in, received a boarding pass. Before boarding, they were taken off the flight and left at Alicante airport, explained their actions by the situation with coronovirus. Tickets were bought back a long time ago, is it really impossible to somehow manage humanly in this situation. Does the whole world in a difficult situation really need to do this? I’m standing at the airport opposite the office of this company. They all left the phone. I’m calling the offices, nobody picks up the phone. | 15 марта 2020 года, сдал багаж получил посадочный талон. Перед посадкой сняли с рейса и оставили в аэропорту Аликанте, объяснили свои действия ситуацией с короновирусом. Билеты выкуплены давно, неужели нельзя как то по человечески обойтись в данной ситуации. Весь мир в сложной ситуации неужели нужно так поступать? Я стою в аэропорту напротив офиса этой компании все ушли трубку звоню в офисы никто трубку не поднимает. Билеты цены космические.

✅ Trip Verified | St Petersburg to Moscow. Efficient check in. Comfortable seats and a fairly decent snack (sandwich). Certainly good value for money and spot on with departure/landing times. Would use again.

✅ Trip Verified | Osaka to Vladivostok. Second time to fly S7; very good experience from check-in, to boarding time/procedure, and flight itself. Check-in was smooth, boarding was quick and efficient. The aircraft was new, the legroom was decent, and the snack offered in-flight surprisingly good. Total flight time was about 2h, we landed 20 minutes earlier than scheduled. Overall, high marks for S7.

✅ Trip Verified | Tyumen to Moscow. I bought a ticket from Tyumen to Johannesburg, South Africa but when I checked in at Tyumen airport, they would not allow my hand luggage. They insisted it was not allowed although I bought the ticket through S7.

✅ Trip Verified | Guangzhou to Moscow. Slow on board service and inattentive ground staff. it took two hours to get my tomato juice after I repeatedly requested it from cabin flight attendants.

✅ Trip Verified | Paphos to Sochi via Moscow. Excellent company and the only one that I'm using for travels to Russia. Very reasonably priced tickets. They are the only company which offers perks before you reach silver status which requires at least 20 flights/20000 miles (e.g. free luggage if you have done 12 flights). On that particular flight, the crew was nice (as always), food was great (for an economy ticket) and the seats were comfortable. Highly recommended and hopefully they will continue growing!