Openskies

✅ Verified Review | Paris Orly to New York JFK. The worst airline company. Please do not travel with Openskies / British Airways. The customer service is poor quality and the food is horrible. We had a 6 hours delays and they did not worry about making accommodations for people who missed their connecting flight.

✅ Verified Review | Openskies service from Paris ORY to New York JFK seems to be falling apart. It's run with ancient 757s which, at least in the cabin, seem well past retirement age. The biz seats are tattered, incredibly cramped, without any storage space so that it's essentially impossible to get any work done. They are rock hard, with strange lumbar support, which might work for a night flight's sleep but left me with a painfully stiff neck after reading through the day flight. IFE is on an old, ratty iPad which barely functioned - both sound and picture faded in and out at times. The food and wine were fine and the flight attendants' service courteous; however, after lunch service, they disappeared. Two positive notes: the lounge at ORY, was comfortable and decently catered, and the service ran on time. I flew on air miles but if I had paid for the flight I would have been very disappointed with myself for not having opted for AF. BA should either scratch this run or bring it up to basic standards.

✅ Verified Review | Paris to Newark. I previously reviewed British Airways regarding the flight which left early without contacting us and the unhelpful ground staff who refused to help us because we didn't purchase our ticket with British Airways which left us, essentially, stranded in Paris Orly airport. Since then we have tried to rectify the situation only to find their staff lacking both a desire to be helpful and a professional approach to customer service. Their customer service is not user friendly to begin with having odd hours of operation and the wait time to get a representative was always over 30 minutes and then several times placed on hold where call would be disconnected. Having not received any satisfactory response to our emails or phone calls, a letter was written to the corporate office and sent certified mail. The letter was sent over 6 weeks ago and there has not yet been a response from British Airways. Unfortunately, British Airways seems to be an airline with little concern for their passengers or for their customers' satisfaction. This was our first time flying with British Airways. Sadly, it will probably be our last.

✅ Verified Review | Paris Orly to New York JFKI reviewed this airline in Business Class some time ago, indicating that the "Biz Bed" which pretends to be a British Airways Club World First Generation bed (I doubt it) is by far the worst in the industry with absolutely no way to sleep. The Premium Economy seats have one advantage, they are the original seats of the "L'Avion" airline, an all "Business Class Light" airline which flew years ago between Paris and New York and provided excellent service. British Airways bought it and made it "Openskies", a 3-class extremely mediocre product. The now "Premium Economy" seats are still good for PE but they are old, tattered and with many functions not working anymore. The planes are ancient mainline British Airways Boeing 757s (25 years, it cannot be much less) where the interiors are not maintained at all. To find other airplanes in such horrible condition, one has to go to Africa and use the least reputable airlines. One can only hope, it is likely, that the airframes are in better condition than the interiors. Even the blankets (very old BA Club blankets) are dirty and smell. The Ipads provided for IFE are extremely dirty and their covers are in rags. As to the Premium Economy service, there is, apart from the seats, absolutely no difference with the Economy service at the back of the plane or with the most threadbare BA Economy service. The food is plain inedible, even worse than on BA World Traveller services to low revenue markets. Bring your sandwiches. The FAs are pleasant and they mean well, but there is not much they can do in such sad conditions.

✅ Verified Review | I am writing this on behalf of my wife and her three month battle with British Airways. On January 22, 2017 my wife and her sister were scheduled to return home from Paris Orly to New York JFK on Air France flight 0032 after attending a family funeral in France. Air France cancelled that flight 2 hours before its scheduled departure and offered no options other than to book passengers on a flight the following day. They needed to return to New York on January 22, so they walked over to the British Airways counter at Paris Orly and bought 2 tickets for Openskies flight BA 8005 from Paris Orly to New York JFK. They were prepared to buy 2 one-way tickets since they only needed to travel from Paris to New York, but the ticket sales agent at the British Airways ticket sales desk recommended that they buy round-trip tickets instead, promising that they could easily get a refund for the second leg of the round trip by simply cancelling it at British Airways.com on their return to New York because the tickets were fully refundable premium economy tickets. The agent told them that purchasing round trip tickets and getting a refund for the second leg would be cheaper than buying one-way tickets. What happened afterwards was a nightmare. When they returned to New York and tried to do as they had been instructed, the British Airways website said would not allow them to cancel online and would they would have to call customer service. What followed was a travesty. My wife had multiple calls with British Airways customer service each time with a different person and was told who told me that the second leg of the tickets the agent had sold them were non-refundable, although the first leg of the tickets was fully flexible. She explained to them each time that that they would have had no need for any flexibility on the first leg since they were standing at the ticket counter at the airport getting on a flight that was to leave in 45 minutes. She also explained that the sales agent knew that they needed flexibility on the second leg of the trip which since the agent knew they fully intended to cancel. Indeed, knowing that he was selling them fully refundable tickets, the agent randomly selected a travel date for the second leg of the trip (February 20, 2017) without consulting them. As it happens, he selected a date on which my wife would not even be in New York to get on that flight because she would be out of the country on that date. In the following two months it has been a continuous back and forth correspondence with British Airways customer service culminating in two letters which basically stated that British Airways did not believe my wife and her sister, and saying there would be no refund and no more correspondence. My wife just wanted to move on and let this go, but after watching this on the sideline for the past two months not to mention being stuck with almost $2,000 in non refundable tickets, I felt I have to post this on her behalf. British Airways should be ashamed of themselves.

✅ Verified Review | New York JFK to Paris Orly. My main mistake may have been to choose the Business Class which has without a doubt the worst lie-flat seat ever conceived with abominable ergonomics and comfort. The original concept (L'Avion, before it was bought by British Airways) was that of an over-average Premium Economy like La Compagnie today, curiously launched 10 years later by the same entrepreneur. Critics claim that the L'avion planes were refurbished with the BA First Generation Lie flat seats, but I have never seen those on BA, even years ago. The seat is so bad that a duvet, a mattress, and a blanket are provided separately, which makes the whole thing unmanageable in such a cluttered space. "Those who know" buy "Prem Plus", the middle class original concept (untested last night) which is so overbooked that the lucky (unlucky ?) ones end up upgraded to a seemingly inferior product. Add to this inedible food, a clumsy (separate) individual video system, no premium baggage delivery and a remote stand parking in Paris Orly and you get me, an unhappy customer unlikely to return. The cabin staff is OK when they grace you with their presence, but completely unseen during 5 of the 7 flight hours.

✅ Verified Review | Orly to Newark with Openskies, ticketed through British Airways. My sister and I were returning from Barcelona through Orly Airport with a final destination of Newark, NJ. Our flight arrived at Orly Airport at 8:55 a.m. on Jan 19th. We had been unable to confirm our boarding passes in Barcelona for the next leg of our flight because the British Airways app would not allow it. Upon arriving, we proceeded to the British Airways counter only to find no associates present. We were instructed by another airline’s agent that British Airways only staff the counter two hours prior to a flight. We waited until they came to open the counter and were first in line to get our boarding passes. We stayed in the area until closer time for our flight. At approximately 13:10 we went through security check and entered the boarding area. Our ticket showed gate 31. We were at gate 31. There were gates A, B, C, D, E, and F. As we looked at the monitor, it showed that BA 8003, scheduled to depart at 13:40, had closed the boarding process. We immediately went to the gate and were told by the associate that the flight had already left the gate. It wasn’t even 13:20! This was a flight scheduled to depart at 13:40 and this is the time showing on the monitor. The associate at the gate told us he would take us to the booking counter to see what they could do for us. When we returned to the counter (the time showing on my sister’s Fitbit was 13:24), we were told we had missed our flight and it was taking off. My sister showed the associate her Fitbit time of 13:32 and stated “This plane should still be on the ground.” The associate at the gate stated that the flight departure time had been moved up 3 minutes. I assured my sister to not worry that they were trying to help. The agent was trying to locate our reservations and when she realized we had booked a travel package, she informed us she could not help us other than to book tickets on the next day’s flight for $1500 per ticket and that we needed to contact our agent. She also informed us that her colleague had called our names before closing the door. I don’t speak French, but I do recognize my name and would have heard it if it had been announced. After this information, my sister again showed her the time on the Fitbit, which was 13:37, and said “This plane should still be on the ground!” I assured her we could not afford $3000 for one way tickets home. I asked if there was anything else British Airways / Openskies could do to make this right. She said, “No, you’ll have to contact your agent.” She was not interested in offering help once she realized we had not booked directly through British Airways. I am not sure what happened to make flight BA 8003 on January 19 depart early, but it wreaked havoc on our vacation, not to mention our wallets! The real question it left with me, however, is how the airlines could have announced our names, pulled our luggage from the plane and still managed to depart so early. The airlines did respond but did not address many of the question that were raised with them. Customer Relations, essentially, stated we are sorry for your experience.

Paris ORY to New York JFK with Openskies. I utilized my American Airlines frequent flyer miles and I will not waste them on this airline again. The seat configuration was so bizarre. I had a window seat and I had to climb over the seat next to me to get into the aisle, as it was configured in the opposite direction from mine. One expects business class to have a seat that lies down flat, after all, that's why I chose to fly this class on a flight over the Atlantic. It was not in the least bit comfortable and I can't imagine who thought it would be. Going forward, I will not be traveling Openskies again.

✅ Verified Review | OpenSkies advertise things that they don't deliver. I flew last August from Paris Orly to Newark on a Boeing 757 on OpenSkies in their Premium Eco class and everything was as described (except for the meal, which was just a regular eco meal chicken-pasta, not at all what they promise). On the way back, two weeks later, the plane was different and the seats were just plain economy seats with a little bit more of leg room, but nothing like what they advertise on their website. The movies were still the same (on an old iPad with nowhere to put it), the food also. All the passengers were complaining (after all, we had paid twice as much as in the regular eco class), to no effect of course. I wrote to BA's customer service several times when I got home and never got an answer. So I strongly warn you against OpenSkies and their deceptive advertising. It is clear that BA does not care about their customers. Choose another airline.

✅ Verified Review | Flew Openskies from Paris Orly to Newark. I have flown this airline and route maybe twice a year or so for the past ten years, and in recent years the frequency of cancellations of my flight out of Orly for supposedly "mechanical failures" has risen to unbelievable proportions. My flight yesterday was cancelled again. I do travel regularly, often with BA, and I have never experienced such a high rate of flight cancellations on any other route.