Openskies

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 65 reviews
6/10
No Skytrax Rating
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5/10

Openskies customer review

(United Kingdom)

ORY-EWR return. Lounge at ORY is pretty minimal with everyone crowded at one end to avoid the noise of the building work going on at the other end. The plane struck me as having seen better days; the fittings are a bit scuffed around the edges and several people including me had seats that either didn't recline or wouldn't stay upright! Luckily there were few people on the outbound flight and there were a multitude of alternative seats to choose from. IFE is terrible - handheld devices that keep crashing requiring the user to re-start whatever they're watching and presenting all sorts of logistical problems when the tray you've just set it up on is required for the meal. Take a laptop or similar to entertain yourself. Lounge in EWR is poor; wrong side of security and looks like a large waiting room. I jumped ship and headed for the BA Terraces lounge past security and right beside the Openskies departure gate. Overnight return flight was more populated but the almost lie-flat beds provided a good night's kip. Overall a nice sense of space and the FAs are attentive generous with their time and drinks and even though there's a Biz beds and Biz seats segregation going on you still feel as if you're enjoying something a little unknown and exclusive. Personally I wouldn't make the effort of travelling to Paris just to fly Openskies again - not without checking the difference between this and Premium Economy on BA first - but if you're there already it's worth a look.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Openskies customer review

(United States)

Nice Business class (old style) seats from Orly (more convenient than CDG) to IAD Washington. Good ICARE Salon at ORY. Plane was half empty and we arrived ahead of schedule.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Openskies customer review

(United States)

EWR-ORY return Biz seats. Better than expected. Isn't up to BA flat bed filet mignon and Terraces lounges but for $750 one way quite nice. Check-in swift and pleasant. EWR lounge comfy decent drinks and snacks. Seat reclined nicely and plenty of room for our average sized bodies. Plane clean and in good shape. Food better than decent - much better than any US Majors. Nice wines generously given. FAs pleasant and helpful. Amenity pack okay but who cares? Didn't bother with AVOD. Disembarking quick and easy. ORY convenient as we got car and headed south right away. Everything on return flight at least as good maybe somewhat better food and nicer lounge.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Openskies customer review

(United States)

Newark to Orly plane was old but relatively clean. My seat was broken and did not recline. The flight was sold out and I was forced to sit perfectly straight for the entire flight and I landed exhausted. They say 100% satisfaction but that is not true. Despite several calls and letters I was offered nothing for my discomfort. I would not fly with them again customer service was terrible the experience poor.
Seat TypeBusiness Class
Value For Money 12345
no
6/10

Openskies customer review

(United States)

EWR-ORY return. Flight out was very efficient and EWR lounge was uncrowded. Outgoing flight to Paris was served by French staff who were very attentive. This contrasted sharply with the flight back. Orly check in was disorganized testing a new system with passengers as guinea pigs - 45 min line for check in. This was followed by a dark overcrowded lounge with indifferent staff. When I inquired about wifi I was informed it hadn't worked in over a month and there were no expectations for future improvement. Orly lounge staff also failed to inform about a late change in gate assignment resulting in a delay in loading passengers. The American staff on return seemed indifferent and a bit dour. Flight time was good and inclined seats are still at a bargain price but it would be so much better with an upgrade in attitude and simple service onboard and in Orly lounge.
Seat TypeBusiness Class
Value For Money 12345
yes
3/10

Openskies customer review

(United States)

If you're expecting an industry standard Business Class experience you're going to be disappointed. If you're looking for a cheap way to get from A to B with above Y class comfort this could be the airline for you. Facilities at EWR are very basic and have a very budget airline feel. It's cramped shared with Jet Airways and is surprisingly before security which with checkin time two hours prior makes it useless to have. I travelled Biz Bed EWR- ORY. The plane is old dirty in places and not at all what I was expecting from a BA brand airline. It's a hodge podge of branding. There are parts BA parts OpenSkies and parts L'Avion. Overhead storage is minimal as vast amounts is taken up by aircraft equipment. Seats which do go to a lie flat position are old stained and very narrow. I'm 5'11 and found it a challenge to get comfortable. The food is fine but I never have high expectations on a plane. Wines were of a good calibre. Flight attendants seem to work hard and service can be slow. It took over two hours before I was able to sleep which is why I paid extra for the bed. Once they've finished they're not seen again. Mix of French and American attendants though I only had the French crew in my area so can't say what the service was like in the rest of the aircraft. There is no amenity kit - socks and shades on the seat but they're not wrapped in plastic and the toothbrushes etc are handed out from a worn wicker basket. No privacy curtain meant heavy traffic from Biz Seat passengers who come up frequently to use the toilets thereby disturbing biz bed. Orly is a very old worn airport which is marginally easier to get into Paris from though all things being equal I'd rather fly into CDG with a legacy carrier who have got their act together. Nice try OpenSkies but not anywhere near the finesses of other airlines. This really is a budget low cost premium economy airline.
Seat TypeBusiness Class
Value For Money 12345
no
3/10

Openskies customer review

(United States)

The flights themselves were reasonable value especially for late booking but don't believe their promise that "in case of train or flight service disruption OpenSkies guarantees to book you on the next flight or train available. And offer you a hotel stay if necessary." When my TGV from Lyon had engine trouble and arrived too late for the flight to IAD OpenSkies staff at ORY rudely repudiated these "guarantees". I was refused a seat on the only other flight to EWR because I was a "no show" although the train had been arranged by the airline itself my "one and only" contact. I was told that if I wanted to buy another ticket I'd have to do so by phone since "we are not OpenSkies we are acting for OpenSkies." I finally got through to a supervisor in Paris and was "permitted" to board the Newark flight but the only guarantee I got was that OpenSkies would take no responsibility for getting me back to Washington.
Seat TypeBusiness Class
Value For Money 12345
no
10/10

Openskies customer review

(United States)

I have flown Open Skies from Newark EWR to Paris Orly 3 times. The first year British Airways took over for L'Avion was not so great but they have improved. You can't beat the price for a business class ticket - $1500 round trip is a bargain. First class lounges in both Orly and Newark. Diplomat first class custom lines at the airport. Excellent Billecart Salmon champagne and great food and wines on the last 2 flights. The French plane still has that awful hand held entertainment system but we got the British plane 757 going back to the US which has a metal arm to the hold the screen. Only 90 passengers on the plane big roomy seats and very nice bilingual flight attendants. The Biz Beds are also nice however since I don't sleep on the plane it's not worth the extra money for me.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Openskies customer review

(United States)

Roundtrip Newark to Paris Orly in the BizSeat category. The service product and food were all excellent. The flight attendants were friendly young and gave excellent service. The food & drinks were great and plenty of each. The seats were comfortable great legroom (exit row seat on the way to Paris) - could've been a bit wider in the seat though. The entertainment system was good. A bunch of new movies TV shows games & music (all which could be a bit more updated). The flights were on time and took no time to claim my checked luggage. I wish they still flew to Amsterdam as that was my final destination.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Openskies customer review

(France)

IAD-ORY in biz seat. 2 hours delay due to engine problem at ORLY but crew and ground staff managed to change aircraft. Compared to biz bed offer you don't get a lie flat seat and food not as sophisticated. But what you get is the premium feel nice wide and 140 degree leather seats which are fine even for night flight smooth boarding and of course the nice atmosphere of a small cabin. Service was good. My IFE screen had to be changed and plug was not functioning. Equipment in these old B757 do show their age. Orly is a relatively small airport and with the limited number of passengers I was out 15 minutes only after disembarking. Another feature of openskies is the possibility to book the return flight the other class but overall I found the seat cabin to be more competitive. Bizz seat is not a premium economy product but business light.
Seat TypePremium Economy
Value For Money 12345
yes