Monarch Airlines

I found the Monarch Airlines service very good. The crew were very attentive and eager to assist. The aircraft was clean. The check in was quick and we landed early on the outward journey, coming back the weather was very windy and we were advised that we may have to divert, but the captain made a text book landing and we were 5 mins early. I would certainly travel with Monarch Airlines again.

Just got home after a nightmare flight on a Monarch Airlines flight. We paid for our seats extra when booking our holiday and on both journeys from Luton to Palma de Mallorca and return they gave us the most dreadful seats looking onto the wing of the plane with no view whatsoever. On our return journey the seats were the same except it was worse seeing as directly behind me a small boy aged around 5 or 6 years sat with his family, and all the through the journey he was kicking my seat. I didn't say anything about it but then he started having a tantrum with continuous screaming and screaming the whole journey. The staff on board did nothing to try to control the situation and ignored my pleas for paracetamol after I told them I had a bad headache with the noise. The staff didn't offer my husband and I an alternative seat although as I found out nearer to my destination that there were other seats available further back as just before landing I was forced to ask for another seat. The boy screamed and screamed the whole trip until we were near landing with no one from the staff trying to help the situation. The staff were not helpful at all or pleasant.

Manchester to Sharm el Sheikh return with Monarch Airlines. Plane clean and tidy on both routes, plenty of legroom at front in extra legroom part, which is where and why we fly with Monarch. Snacks range could do with expanding and MPLAYER seems absent on every plane we go on? Usual comment about Egypt being classed as short haul, therefore no entertainment but doubt it will change. But as a flight to a destination we like Monarch as they do what they say on the tin.

Although paying for extra legroom seats on this flight, my wife and I were only informed on checking-in, that the Monarch Airlines flight had been sub-contracted out to Titan Airways (a charter company) and being an older type of aircraft, our extra legroom seats were unavailable. The staff at Monarch Airlines desk had no idea why the aircraft had been changed and were extremely unhelpful (just producing a pre-printed letter by way of explanation). The seats we were allocated on the replacement aircraft were very cramped and the ensuing flight was the most uncomfortable we had ever experienced. Instead of automatically refunding the additional cost of the extra legroom seats, we had to ask the Titan Airways cabin staff for a claim form (for Monarch Airlines) which they did after two requests. As this was the first day of our honeymoon, I requested compensation for the disappointment and discomfort caused by Monarch's decision to substitute the aircraft (and amend our seat allocations) without any prior notice. Their response was negative and needless to say we will not be travelling with Monarch Airlines again.

Hardly any legroom for a 4 hour Monarch Airlines flight and I'm only a medium build 5'8" chap. No tv or audio and plane seemed old and not that cared for. Food service was very disappointing - staff were nice but airline delivery very poor. I will definitely not be flying with them again. Was treated worse than cattle with little information given for over a 5 hour delay followed by a cramped 4 hour flight then waited 1.5 hours until they started to unload the baggage from the plane. There was no rep from Monarch or their ground services agent available and no info given as to the progress of baggage unloading. This airline needs to change or go under as cost cutting is beyond Ryanair standards.

Monarch Airlines from Alicante to Gatwick, with very good service and efficient. Slight delay on departure but arrival on time. There was turbulence and lurching all over the place on our descent into Gatwick, which proved to be very uncomfortable for most passengers. The landing was quite smooth with a bit of a 'bump' which was fine, but the speed of the aircraft was fast and there was a sudden jolt as the cockpit crew rapidly applied the brakes to slow us down; it was quite abrupt and we has to grab the seat in front. There was no explanation or apology from the Captain over the rough descent and landing, which was a shame as it spoilt the overall flight.

I was expecting a usual routine flight with Monarch Airlines from Gatwick to Alicante, and not expecting any food unless I paid for it separately. Proved quite wrong and was surprised to discover that we were one of two Monarch flights leaving for Alicante this particular morning ; I wasn't expecting a full breakfast free of charge. Surprised and very happy with this service - thank you Monarch!

Flew with Monarch Airlines for the first time from Manchester to Orlando Sanford, and I would choose a different airline next time. The main meal was very small, and the breakfast was a muffin and a yogurt. The crew were friendly but drinks were expensive. The aircraft seemed old as the windows were scratched and the cabin was dirty.

A great flight with Monarch Airlines from Birmingham to Alicante. Cabin crew were polite and helpful. The catering was all very satisfactory. The aircraft was very clean, spacious, and very good legroom.

Booked through Thomas Cook as part of a package holiday. Pre-booked extra leg room exit seat 26A (due to being 6'6") with family seated behind in 27ABC for both legs. At check-in advised that 11 yr old daughter had been seated elsewhere as the 3 rows behind an exit row were also classed as exit rows and only for over 14's. Much confusion ensued and eventually I got a bulkhead seat but separate from the rest of the family. Emailed ahead for return leg to avoid similar but didn't get the seats I had pre-booked. Email to Monarch Airlines on return but no reply until chased and still no satisfactory explanation. Crew outbound struggled to raise a smile and service was rushed. Pre-booked meals awful, especially the kids pasta meal. Crew on return leg bit better. Seats really hard and uncomfortable. Won't fly Monarch Airlines again if I can avoid it.